This hotel is located on the fringes of the golden triangle of Kuala Lumpur's city centre, a few minutes away from Jalan Tuanku Abdul Rahman, city centre and Chinatownl. It includes 244 rooms with lobby area with a 24-hour reception, a safe, a currency exchange facility. The hotel features 90 standard rooms, 109 superior and 44 deluxe rooms. It caters to both the business and leisure traveller and a selection of rooms are available to suit each taste and budget. The rooms come with a bathroom with a shower, as well as a hairdryer, a direct dial telephone, a TV, a mini-fridge and tea and coffee making facilities. Furthermore, individually adjustable air conditioning and a safe are provided in all accommodation as standard. Guests are served breakfast every morning and the midday and evening meals may be enjoyed à la carte or from a set menu.
Distance to city centre 3km
Distance to airport 2.9km
Address: +60327788888, Jalan Tuanku Abdul Rahman North, 449, Kuala Lumpur, Malaysia
Chow Kit, Kuala Lumpur, Malaysia
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Absolutely bad experience from start to the short end. Wanted to park my car, and was told I can only do so after checking in and paying for parking. And when I insisted to park first as my luggage are in the car; the facts were then conveniently changed to ‘car park is full’. Was directed to the basement parking at the North block.
At checkin in the South block - I asked for an upgrade, and the receptionist reluctantly agree after several minutes of prodding; ‘ok, we upgrade you for this stay only’. Begging for an upgrade isn’t exactly what we’d expect as a Diamond member.
Room was on a high floor; and after staying in for an hour, it was still warm, despite the air conditioner indicating (incorrectly) that it’s 16 degree Celsius. It felt more like 26 degree celcius.
Collecting my luggage from the car in the North wing, means walking through a rat-infested, dirty and dark back lane, and dragging the luggage without help across puddles of foul water and over carcasses of dead rats. I was told the the reason is because the North block is under quarantine due to a covid19 outbreak. With this service and hygiene mindset; I’m not surprised.
An hour after checking in, I informed the reception that I would like to check out immediately due to this safety and hygiene issue - and he gladly take the keys and said ‘ok, all clear’.
First of all - this hotel is not a Garden Inn standard. A Hampton at most - if at all. Rooms are small, dingy and warm (in a bad way).
Secondly, service and elite recognition is as bad as it can get. The staff acted like they’ve not been paid for months.
Thirdly, RATS at the back lane and expecting guests to take their luggage across this dirty, dangerous lane is frankly, a safety and hygiene issue.
Stay at your own risk.
Im here with my family, the price was affordable, food was great, the view was amazingggg as it is located @ rooftop. Thanks Hilton Garden Inn crew! ❤ If youre looking for a place that can do anniversary dinner, you might wanna check out Hilton Garden Inn! They provide that service too.
Stayed for 2 nights in Nov 2019.Booked a "Queen Room with Twin Tower View"
The view from the room was good but from previous experience had other better hotel rooms view of twin towers. Anyways it was not very bad.
- Check-in was fast
- Staff were efficient and helpful
- Valet parking
- Clean and spacious rooms
- Sound proofed with good mattresses resulting in a very good sleep quality
- View from the room
- A little too priced in comparison other similar properties (or could have been our last minute booking)
Overall a 7.5 out of 10