Located in Kuala Lumpur's vibrant shopping, entertainment and central business district is The Pullman Kuala Lumpur City Centre Hotel & Residences. Boasting two distinctive towers that house 450 rooms and suites as well as 157 residences featuring sweeping views of KL's glittering skyline. Highlighting a new concept lobby, Deluxe rooms and suites, Club Lounge, Sedap restaurant and specialty Red Chinese restaurant and conference venues, as well as complimentary shuttle bus services within KLCC.
In the City
Distance to airport 27km (SZB)
Address: +60321708888, 4 Jalan Conlay, 4, Kuala Lumpur, Malaysia
Bukit Bintang, Kuala Lumpur, Malaysia
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Awesome service. Highly recommended. One of the few hotels still serving buffet breakfast during covid (yess!). They mitigate the risk by having only their staff to man the buffet stations and serve out the food. It is no more self service. During this time the hotel section is closed off and only the apartments are available (better value for money but more run down I suspect). The jacuzzi pool needs better maintenance: water was dark green and the water jets are powered off before 1pm, presumably to save money. Dark green water = not chlorinated, not clean. Eek.
Service in the restaurant was top notch. Kudos to Tommy, Sue and team in Sedap Restaurant. Food was excellent. Seriously. Like caviar! Has some good menu items for low salt and low sugar for those who need it eg. the prawn noodles, children's beef noodles. Useful for elderly to know.
Concierge service was also very helpful. TQ so much to Gobi and team.
The room are small & pillows uncomfortable. There was no hot water in the shower despite the maintenance came and tried to rectify it once. So we had to shower in cold water. After that we just didn't bother cos it was already very late at night and early in the morning.
The checkout takes forever (which I couldn't understand why) and there was only 1 staff doing the super long check out. Staff wasn't even helpful & policies varies from people. My family took 3 rooms here - and all of us were charged on different amount on deposits - varying from 200 to 500. When I questioned the staff on duty all she told me was - it's just a deposit we will refund without any justification.
Wil not be back for sure
We had the one bedroom for 2 nights and found mould on the tissue box as well as horrifying dusty vents in the bathroom. Staff were quick to rectify these after our first night but sadly our second night, the pillows smelled of cigarette. You can also hear construction noise the whole night. I understand the Residences side is older and sadly it really felt old and the furnishings felt and smelled old. It’s unfortunate cause the staff were trained well and the lobby was beautiful.