This opulent hotel boasts an unbeatable situation right in front of the German Chancellery in Berlin. The links of public transport and the bustling area with dining options, shopping opportunities and cultural and historical attractions are situated within immediate vicinity of the property. History buffs may enjoy visiting the most important city attractions such as the Brandenburg Gate, German Historical Museum and the famous Alexanderplatz. The establishment is a quintessence of luxury and high-quality service. The soundproofed and air-conditioned rooms and suites offer a sumptuous décor and modern comforts needed to ensure a pleasant stay. In the morning patrons may start the day with complimentary breakfast and savour German culinary delights at the on-site bar. Guests may tone up at the well-equipped spa or indulge in relaxing treatments at spa. Corporate travellers may make use of the impressive meeting facilities.
Spa and gym area in the hotel will be closed due to Covid 19 until further notice
Distance to city centre 500m
Distance to airport 7.9km
Address: 0049 30 7407430, Ella-Trebe-Strasse, 5, Berlin, Germany
Mitte, Berlin, Germany
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This hotel is well located about 20 min walk to the Brandenburg gate, Unter den Linden and many Berlin attractions. It's also across the street from Berlin's central station. The building is modern and decor is contemporary. Most of the staff is courteous, polite and go above and beyond to help.
I have stayed in this hotel a few times before and to my disappointment we had two incidents one of each was handled very poorly by the hotel assistant manager. Upon check in we were asked if we were just staying for one night. I promptly explained that we were staying for 3 nights but as the Spa suite was just available on the 30th we booked the other two nights in the junior suite. The clerk at reception said the booking for the other two nights on the spa suite was cancelled and the spa suite was available to us for the duration of our stay for additional 80 euros per night. We decided to take the offer and changed our plans also because with the level of restrictions everything was closed and they were closing streets on the proximity of the Brandenburg gate in preparation for NYE event. Just as we were preparing to go out for a walk on the 31st afternoon we received a call from reception saying we would have to move rooms as they made a mistake and they couldn't have booked the spa suite for NYE. They explained this was due to Government restrictions we insisted to find a solution but we understand that rules are rules and agreed to move. The staff handling the case was fantastic, he apologized for the mistake and went above and beyond to make us feel better and compensate for his mistake - truly world in class five stars service. We later stopped by and asked if we could move back to the Spa suite on January 1st and he said he would check as he didn't want to make another mistake. We later called reception and asked if we could leave our luggage and belongs in the Spa suite and just move what we needed to the junior suite to spend the night to then move back to the Spa suite after breakfast - the staff shift changed at the time and the clerk confirmed it was ok. I went downstairs to give my key card back and order dinner and confirm the arrangement - all good. Following day when we went to reception to get our key cards back, again new staff shift - the clerk looked puzzled when we explained the arrangement to her and called the assistant manager. They both discussed the issue in German in front of us and I found it rude as none of us speak the language. After that the assistant manager said quite sternly we couldn't move back because the Spa suite was booked to another guest at midnight on January 1st. I explained I requested the suite before that and reviewed the whole confusion that happened at the start and also that our luggage was still there. I also asked if he could call the staff that handled the request to clarify the situation. He denied to do so and was extremely rude, appalling customer service - doesn't even resemble what is expected of a 5 stars hotel. They made another mistake and they could have called the other guest and explained the Spa suite wasn't available but they took precedent and didn't fix the mistake for us, despite our request coming in before the others’ guest. We felt unwelcome and discriminated.
The junior suite had leftovers of food (capers) on the floor from a previous guest as it wasn't clean properly. On the 1st of January they didn't service the room until I called reception and prompted them to do it. Also disappointed with NYE dinner the potato soup was tasteless and the Spinach risotto dry, my partner ordered beef and was happy with it. Dessert was also tasteful and well presented.
Although we requested a king bed in both rooms we had two mattresses put together without a topper which is quite uncomfortable and not up to the standards of premium accommodation.
I have to say I was extremely disappointed to deal with all of those issues specially the stress of dealing with a rude assistant manager. It ruined the first day of my year and the whole reason I stay in good standard hotels is because I don't want to worry or think of anything besides the purpose of my trip.
After filing a complaint with the Hotel Manager and Deutsche Hospitality I got a call from the hotel manager who apologized for the hotel mistakes. He was quite reasonable and offer us an upgrade for the duration of our next stay. We both got to an agreement that the hotel clerk might have misunderstood my request as the clerk didn’t speak English fluently. I demonstrated my frustration with the fact I gave the opportunity for them to fix the issue but they took precedence for the other guest request.
We stayed here for Halloween weekend. 30th Oct - 02 Nov. The hotel is located right across the road from the central station in Berlin so it was perfect for us. We flew in to Schönefeld T5 from Manchester and got the train straight to hotel which was so easy and cheap instead of paying for taxis! We checked in and they took a €50 deposit which we weren’t aware of but it wasn’t a problem and I have received it back. Then we were asked if we wanted a room with a bath or a shower which I thought was a really nice touch to our check in. We chose shower and the room didn’t disappoint. The room was really nicely decorated, spacious, great view of the river and felt really luxurious. The beds were really comfortable apart from that they were separated in the middle which was slightly annoying but apart from that we slept really well; never heard any noise in the halls and the room has controls for the temperature which was nice. They did tell us the spa was still open but we didn’t get chance to have a look. We did want to have breakfast in the morning but it was really expensive €25 per person is just too much when they have a pret-a-manger and a Starbucks across the road. The tv worked well but didn’t have any English channels apart from the news channels. It would’ve been nice if they had Netflix as an option. They have a restaurant which we ate at on the Saturday which was lovely but slightly expensive and we really empty but I’m sure that was just because of Germany’s nearing lockdown. Overall it was a really nice stay and I would recommend this hotel because of it’s location and it’s lovely rooms. My favourite thing was definitely the bathroom, the rainfall shower was so relaxing. Perfect.
This hotel is located very central in Berlin. The rooms are super, we like the design, very minimalistic. The rooms are very clean, like rest of the hotel and no noice from streets, so good windows
The checkin was not super. The biggest minus on this trip was the breakfast. Last we stayed there, we had the best breakfast buffet we ever had.
This time because of COVID, the buffet was reduced a lot and we still had to pay 25 euro, it was not value for money. If we had known this, we would have gone to a cafe instead