This superb beach hotel enjoys an idyllic setting on the Costa Adeje overlooking the shimmering blue waters of the sea. 18 kilometres distance from Tenerife sur airport. La Enramada beach tempts visitors with its golden sands and peaceful atmosphere. Guests can enjoy a leisurely beach stroll, sit and enjoy the sunset, sunrise or simply lie back in perfect rapture with the sounds of rolling waves. This stylish hotel welcomes visitors with comfortable, elegantly appointed rooms complemented with advanced amenities. Guests will be impressed with the hotel's boundless array of leisure and recreational facilities, including a rejuvenating spa where travellers can indulge in invigorating treatments, as well as activities for the more active visitor.
Distance to city centre 3km
Distance to beach 0.1km
Distance to airport 85km (TFN)
Address: 922714171, Playa La Enramada, S/N, Costa Adeje, Canary Islands
Costa Adeje, Tenerife, Canary Islands
For the latest advice specific to your holiday destination, please visit the FCO travel aware site (The Foreign & Commonwealth Office (FCO)), which can tell you about local laws, passport and visa requirements. We recommend for the latest travel news and advice to visit the Foreign office & Commonwealth Office (www.gov.uk/foreign-travel-advice)
Choose your board basis
We were dropped off at H10 costa adeje Palace by tui transfer coach which had no distancing on board and we checked in at reception where there was some confusion as the hotel told us they were not expecting us however after a while we were allocated a room.
When we arrived at our room on the 3rd floor and checked the tui brochure it became obvious that it was not the upgraded room we paid £364 for so we contacted reception who said they had not been informed that we had booked a room upgrade. We quickly pointed out that it was our honeymoon and that the upgraded room showed on our paper work and the representative from tui holiday Joanne said she would mention this to tui and she said we could expect something extra in celebration or our marriage.
The receptionist apologised for the fact tui had not told the hotel of any of this , she said it was not the fault of the hotel and we should spend the first night in the allocated room and not to unpack as she would move us to an upgraded room the next day and have our cases moved by the hotel staff. We picked up the keycard for our new room at 3 pm the following day and went along expecting a superior room upgrade but sadly it was not to be. We had been allocated a privilege room but without any privileges so basically no upgrade just a room on a higher floor level 5. The new room was obviously awaiting a re-furb as it was in a sad state so Once again I had to contact reception and query the allocation but the receptionist was very abrupt and left me with no choice other than to contact the tui resort rep by email in fact numerous emails between the tui resort contact and I took place but all with cross purposes replies which appeared to be cleverly planned out over 48 hour return messages which is obviously designed to delay the complaint or enquiry .
Much to our surprise we found out that there would be no tui rep visiting the hotel and that all contact was via email or the tui app.
We had no hotel guide offering telephone numbers for reception or emergencies, we had nothing to describe the hotel features and surrounding areas and no offer of excursions or local attractions. We had been told by Joanne the booking agent that we would have a tui rep allocated at the hotel.
We soon found out that there was no animation entertainment in the hotel, no day time activities and very basic evening entertainment , with no entertainment at all on 2 evenings out of the 2 weeks we were there . To prevent us suffering from cabin fever we enquired about using the free shuttle bus but the hotel told us the shuttle bus had been suspended and the covid=19 excuse was given to us, this left us with using the taxi service which cost on average 14 euros per trip one way to las americas and or los cristianos where entertainment could be found and enjoyed.
The swimming pool in the hotel was in very poor state of repair with loose and missing mosaic tiles making the floor of the pool dangerous with sharp edges.
The food in the restaurant suffered as the number of guests dropped off, the menu was very repetitive and the food was cold. The outdoor bar near the infinity pool and beach would often open up later than advertised and on windy rainy days there was nowhere to sit and shelter and continue to enjoy the all inclusive food and drinks. The TV in our room would often fail to show British TV channels and I had to constantly go along to the reception desk to report this.
Thank goodness for the Bar and restaurant staff who were brilliant and very professional.
Although I did express my concerns over the sharing of the ice
cream scoop and the potential cross contamination as everyone
used it . All in all this is a 3 star hotel
Thank you to the great staff in the bar and restaurant and we wish them all good luck as they get furloughed at 70% of their wage. Thank you Philipo , Michele, Fernando, Dario, Eric, yuri sorry about spellings and sorry if I missed any staff out.
We spent a week here and found everything to be of an excellent standard. The room was fine with a great shower in the bathroom and a very comfortable bed.
The pools were clean and lots of sunbeds available. It is located right next to the beach and boardwalk anmd we enjoyed several long walks into the main areas. The food was of a very good standard especially at dinner time and service was very good. Obviously there are a lot of restrictions because of Covid however we did not let this spoil our enjoyment of an excellent week. We went All inclusive which we found excellent value. We also played golf in the area which is quite expensive but enjoyable especially on the non sunny days.
All round a bit tired lazy staff not happy to help other than reception staff
Paid extra for Prestige level nice lounge and better sun beds with private area for breakfast, but couldn’t get cucumber at breakfast so not Prestige at all
Stopped for a c dc Mack today nachos what a joke see photo below plain chips, a dollop of what looked like mushy peas I’m told it was guacamole with a bowl of bbq and cheese sauce. No jalapeños no chilli no melted cheese or salsa
What a joke