Situated directly on the beautiful sandy beach of Costa Calma on the island of Fuerteventura, this attractive hotel enjoys marvellous views over the Atlantic Ocean. It features 2 swimming pools, several bars and a restaurant. Various sports facilities and a beauty centre make it a perfect place to relax. The international airport of Fuerteventura is about 65 km away.
Distance to city centre 2km
Distance to beach 0.04km
Distance to airport 65km (FUE)
Address: +34928875353, Calle Punta Del Roquito, 2, Costa Calma, Canary Islands
Costa Calma, Fuerteventura, Canary Islands
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I have been together with my friend, on weekly all inclusive with TUI. We have been located in marvelous room.
We did have mixed feelings when going after reading some of the comments here.
But we spend lovely time: the staff of the hotel is superb, kind helpful and very positive what bring guests chilling and good atmosphere.
We did love animations! They kept us fit:)
We could also choose always something good and healthy for each meal.
Nice jazz concerts at evening was perfect closure of the day:)
TUI let’s us go back soon! We did enjoyed it a lot! Special thanks to Manuel and Ali and all staff from Maxorata and lobby bar Parrots for keeping our belly and glasses full:)
We love this hotel and have stayed many times in the last few years, this visit was in mid-September after we had to rearrange 3 times since April due to the virus.
We had to quarantine for 14 days on return but decided it was worth it as we missed this place but had no idea what to expect on arrival.
We should not have worried the Esmeralda staff all are doing an outstanding job at a very difficult time with the place as spotless as ever, the cleaning staff did not stop and were mopping and wiping everything to keep us all safe.
I have seen recent reviews on the food being poor and cold which I can understand as on this visit the main restaurant was nowhere near as good as in Pre Covid visits but there is your reason!! The hotel was running at 25-30% of usual capacity and having to adhere to Covid guidelines, trying to serve buffet style food for a reduced number of people over a 3-hour service time is a very difficult thing to do!!
On this trip we stayed in a Prestige Junior Suite as we took advantage of the H10 25% off offer. The room was superb, we loved the Prestige restaurant which we ate in a few times during our stay. Name (his name) the server was a superstar and had I not been such a fussy eater we would have ate here more.
We had a great 10-night stay and would like to thank all the staff at the hotel for doing such a great job at a time where there is much uncertainty on the Islands. They are a credit to H10 and I am so grateful that despite such low visitors they are keeping open so that we can get some much needs rest.
This hotel has many plus points however is let down by the food (mainly at dinner).
First the plus points, the room we stayed in has been recently renovated in a classy white theme with wood effect flooring and nautical artwork which looked great. We also had a great sea view. The pool area is lovely with a free form shape and plenty of loungers (saw them disinfect them every day too). The cleaning in the hotel was excellent and the covid preparations seemed thorough. Staff we encountered seemed friendly, especially the reception staff, the waiting staff on the restaurant terrace where we ate and the lady cooking omelettes at breakfast. Breakfast was fine, not the best I’ve ever had but good enough for a four star however dinner was problematic. I find it hard to believe that the hotel manager has sat in the restaurant and eaten the evening meal because if he did I think he’d see (and taste) the issues. All the hot options are cold, I wish I had a thermometer to see how hot they actually are because I’m sure they’re well below the temperature I would expect hot food to be safely served at. The ribs last night had so much grissle that the chef (with sharp knife) struggled to cut them on the chopping board. Since the ribs were inedible I went back and got chicken (which was cooked to order) only to find that it was still pink inside. I took it back and it was replaced with another piece that was fine. The potato wedges were like someone had cooked wedges yesterday and then reheated them in a microwave today (then let them go cold again). Broccoli was freezing. This summarises one night but is representative of all nights we’ve eaten here. I think the hotel should start to engage with guests to ask how things are, I know it’s difficult with the language barrier however even simple comment cards at dinner could be used to allow guests to say what they think, then improvements could be made from those comments. The food situation would stop me doing half board or all inclusive here, b&b is ok. It is such a shame that such a nice and beautiful resort can be let down by the food in this way as it would make me question whether to return.