Elba Sara Beach & Golf Resort is an All Inclusive hotel in Caleta de Fuste, a popular resort on Fuerteventura, one of Spain's Canary Islands. Caleta de Fuste is a favourite among golfers as it's home to two of the island's best golf courses. There's plenty of other attractions too, including a peaceful sandy beach and a shopping centre, both of which are steps away from the hotel. Elba Sara Beach & Golf Resort is set among gardens, and has a sun terrace featuring two main outdoor pools, the smaller of which is heated Nov-May. There's also a separate kids' pool. On the sun terrace there's a pool bar where you can get alcohol, soft drinks, snacks and a lunch buffet. The hotel has three bars in total, including a lobby bar and disco bar. There are two restaurants to choose from; one buffet and one ‡ la carte. If you like to stay active on your holiday, you can take part in aerobics and aquaerobics sessions, as well as work out in the hotel's gym. You can also play tennis, football, basketball, beach volleyball and crazy golf. For some downtime, you can book a massage or wellness treatment and relax in the sauna.
The hotel is 100m away from La Guirra, an artificial beach with calm waters that are considered to be safe for young children to splash in. Lifeguards are usually in attendance here. Atlantico shopping centre, 100m away, has fashion outlets, a supermarket, restaurants, a cinema, a ten-pin bowling alley and an amusement arcade. The centre of Caleta de Fuste is 2km from the hotel. The resort has a harbour and a promenade lined with shops and restaurants, and in the evening there are bars offering entertainment. The hotel runs a shuttle bus to the nearest golf course in Salinas, which is 2km away.
The main restaurant provides a buffet for breakfast, late breakfast, lunch and dinner. Spanish, Mexican and Asian dishes are available, as well as options especially for kids. The a la carte restaurant serves Italian cuisine and also has a children's menu. Water, soft drinks and local alcohol are served with meals in both restaurants.
At Elba Sara there's a kids' club for ages 4 to 12. In the evening the hotel runs mini discos, and there's also a playroom and playground.
Rooms at Elba Sara have either a balcony or terrace. Inside, you'll have air conditioning, a TV with satellite channels and Wi-Fi access.
In the City
Distance to beach 0.1km
Distance to airport 8.4km
Address: +34928160020, Avenida De Las Marismas, 7, Castillo Caleta De Fuste, Canary Islands
Caleta de Fuste, Fuerteventura, Canary Islands
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We had booked to visit the Sara's sister hotel ( the Carlotta) down the road for 10 days over Christmas 2020 travelling with Jet2 but 3 days before leaving home, Jet2 informed us that we could no longer go to the Carlotta and would be going to the Sara instead . As we were to find out, the Carlotta closed in September so was actually closed when Jet2 took our booking. Makes you think, doesn't it??
Reviews for,the Sara suggested that it was like Marmite (either love it or,hate it) but we tried to keep an open mind. There were only 46 passengers on the plane going out from Manchester on 20 December and we were the only people on the transfer coach going to the Sara (well Covid was playing a part). We were told that the hotel was only 30% full so there was no rush for sunbeds!! Our room was OK but you had to climb in the bath to have a shower. We had been told by reception that the main restaurant was closed also some of the bars. The problem was that they were using a pool bar/snack bar as the main restaurant. Whilst this may have been OK for a snack by the pool, it was most certainly not OK to use as a main restaurant in a 4* hotel. The tables were spread out for social distancing but they were dirty with sticky surfaces and the chairs were wicker and too low for the table unless you had a couple of cushions to sit on. The floor was also dirty. The food was held in warming cabinets and turned out to be almost cold. In fact the quality of the food was beyond awful especially at breakfast with inedible sausages and fried eggs which were dried up and looked as if they had been cooked a couple of days earlier. We had to eat here for all meals which was a gloomy prospect especially with Christmas Day looming. So imagine our surprise when they opened the real main restaurant for a gala evening buffet which was outstanding so we were left wondering why this could not have been used on other days. In fact it was used on Boxing Day for evening meal but guests still had to use the awful snack bar for other meals.
In the event, other guests were being informed by Jet2 that their holidays were being cut short. We had not been told anything and as time went on we became more and more concerned. We tried to contact the airline rep but no success. We also tried to ring them in the UK. We felt abandoned but up stepped Debbie from the hotel reception desk. She managed to contact the tour operator in the U.K. on Christmas morning and got confirmation that we were to fly home on 27 December which turned out to be their last flight out to Manchester. What a help she was. She was brilliant. In fact all the staff at the hotel were good, even those who had to work in the snack bar. So no complaints there. Our main gripe was that the hotel, by using the awful snack bar for meals, gave the impression that customers weren't important. I appreciate that the time of our visit wasn't ideal with the Covid situation but I don't think this is an excuse for some of actions taken by the hotel. Would we go here again? Probably not as we would be worried that the snack bar would be used for all our meals.
Good points for the hotel was plenty of hot water in the bathroom, lifts to all floors, clean room and of course a brilliant reception.
We have visited Caleta de Fuste before but this was our first stay at this hotel. Initial impressions were really promising. The reception area is large and modern. Check in was fairly quick; we had to provide our negative Covid test and passports. We asked for an upgrade and the receptionist provided this without hesitation. The hotel only had 23% occupancy due to the pandemic so it wasn't too difficult to upgrade us.
We were a little disappointed with the room; the only extras we received were dressing gowns, slippers and a coffee machine. The room was exactly the same as a standard double and we ended up with a smaller balcony? The rooms definitely need an update; the bathrooms are very tired and need ripping out. It has a very 90s feel about it.
As the hotel was at such low capacity, the main dining area and Broadway Lounge was closed. We ate all our meals in the Tucan restaurant and the only bar was in the lobby. We were disappointed with the selection of food available and it was very repetitive. There wasn't much on offer for vegetarians and as I don't each a lot of meat, I struggled some days to find a suitable meal. But we didn't starve and we understood the difficulties the hotel were having.
I have to say that all the staff we encountered were lovely, very polite and nothing was too much trouble.
Masks had to be worn at all times unless you were eating/drinking and hand sanitiser was available in reception, restaurant and the lifts. All staff were wearing masks and most guests complied.
Pool area was very nice and there are plenty of sunbeds to choose from. One area of the pool was heated and the other side was obviously very cold; not that we braved it!
The closest beach is a 6 min walk from the hotel but the sun loungers had been removed so you had to provide your own seating.
Caleta Town centre is a brisk 25 min walk away which we did on a regular basis during the day but only did a couple of times in the evening due to most restaurants/bars being closed.
The hotel is next to the Atlantico Shopping Centre so we used the restaurants there when we wanted a change from the hotel.
All in all, we had a lovely relaxing break and the weather was fabulous. We would stay here again if the rooms were upgraded.
We booked this hotel after being here in December 2019. The check in is friendly but incredibly slow with only one person on the desk. With the new paperwork for COVID this made it even slower. Check out was also very slow too taking about 45 minutes because 2 families in front checking in. Please put at least another person when you know you have people arriving.
Because of COVID we were expecting a different experience so I base this on different expectations.
Room: The room was pretty much the same as we’d had last year except this time we had a massive balcony with a small table, 2 chairs & 2 sun loungers. The sun loungers were a real bonus as we got sun until 3pm if we decided not to go to the pool. The room looked tired with age, the bathroom probably needs an upgrade with cracks in the enamel of the basin but it’s no big issue & I certainly wouldn’t lose any sleep over it. Talking of sleep, this hotel has the most comfortable beds I’ve ever slept in, that are massive & so comfortable! I wouldn’t mind one of them myself.
Food: We had a note from Jet2holidays telling us the Toucan Bar was closed but on arrival that was open & the main Albatross restaurant was closed. The furniture in the Toucan aren’t exactly ideal as the chairs are too low for the tables. I always try to be fair when commenting on food as it really is down to personal taste.
Breakfast is the usual 4 star holiday hotel fayre. Plenty of choice, sometimes hot, sometimes not. The fruit was good quality that looked & tasted fresh.
Lunch as above with a reasonable choice of food.
Evening meal again as above with a few specials you had to ask for. Quality varied & for me only the Chinese nights weren’t too great. I heard people complain about the temperature of the food but I understand how difficult it must be to keep on top of this.
Overall the food was ok for me.
Entertainment: Evening entertainment was on 4 times a week. Singers & musicians were ok but due to COVID there was no dancing so quite different to last year.
The animation was just Gerrano who did a great job on his own doing all the activities. He’s great fun & looked after us who participated very well.
The spa is closed as is the hairdressers but the shop is still open.
Staff. The star for me is Kinga, she is at it non stop. Always friendly, chatty & efficient. Andres, (Carmen) Fuentes & Rachel also deserve a mention from the bar & restaurants. Lydia & Fabio from reception always friendly. Abdul the chef would come out & ask your thoughts on the food. I have never seen this before.
Older Carmen in the bar restaurant could do with learning some customer service skills. Never cracked a smile & didn’t look interested or that she wanted to be there. A drink was spilt & instead of cleaning it up as any other member of staff would have she gave a cloth to my missus to clean it never checking if had been sorted. This lady really does need taking into hand & be trained as she was the only negative member of staff we encountered. When we were here there last year Daniel the assistant manager was very visible & interacting with the staff & holidaymakers. It was very different story this year with management almost invisible this year. Management in my opinion should be visible for you to be able the speak to without having to hunt them down.
Overall a good holiday but as one of the most expensive hotels in the the area it does need a refesh. The staff really do make this place & many people return because of them.
We’ll almost certainly be back but not sure when.