This upscale hotel nestles on the world-famous stunning Crane Beach that is protected by a natural coral reef. Affording a convenient location just 10 minutes' drive to the east of Grantley Adams international airport, the hotel affords a strategic location that allows for a comfortable sense of seclusion, yet is also just a few minutes from the resort centre and the wide array of golf courses, restaurants, nightclubs, shopping venues and much, much more. The truly unique property combines elegance. The room types include junior suites and 1, 2 and 3 bedroom units and penthouses offering luxurious surroundings, cutting-edge comforts and garden or ocean views. Each of unique dining venues delivers exceptional cuisine and service. Patrons may also indulge in ultimate rejuvenation at the hotel's spa or tone up at the gym. The younger guests are able to participate in the kids' club activities and those arriving by car are able to make use of the hotel car park.
Distance to city centre 20km
On the beach
Distance to airport 35km
Address: +1246 423 6220, Crane, St Philip, Barbados
South Coast, Barbados, Barbados
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The Crane is a beautiful majestic old hotel. The location is stunning. There are of course small mistakes and setbacks as with any trip or hotel stay, but I don’t want to talk about those though of course they did occur. The things that ruined the stay for me were, first, a hotel employee banging on our door and trying to enter our room at 1:00 am when we were sleeping. This was absolutely terrifying for me and left me feeling rattled and unsafe for the rest of the trip. Management did not offer any appropriate gesture to make up for a frightening night of ruined sleep. Second, I am vegetarian and do not eat bacon. I ordered an omelette with broccoli, spinach and cheese from room service. When my omelette came it was cold and over cooked and had bacon in it!! Putting bacon in a vegetarian omelette is a pretty huge upsetting mistake, especially since I didn’t notice until I had a bite of it. When I called room service to let them know, they put me on hold for a long time then a very combative and aggressive female chef named Kerry came on the line and yelled at me and accused me of lying about the bacon. Another really troubling and disturbing experience, and now I don’t feel safe ordering room service again. And again nothing from hotel management to make up for this second upsetting experience.
The bacon in the omelette was one thing, but it’s quite another thing to be yelled at and accused of lying by a chef who doesn’t want to admit she made a mistake. These two experiences have left me feeling upset and unsettled and the hotel has not given me any appropriate response in light of these two very upsetting experiences. The service at the Crane has fallen far, far below our expectations, which include feeling safe and not having a hotel employee break into our room in the middle of the night!!
We stayed at the crane for 5 day whilst isolating and had 2 days not isolating. I thought they were fantastic in keeping pre and post test result people apart. Hand sanitesers dotted about. A king breakfast delivered to the room each morning. And once out of quarantine access to an amazing beach. I just wish they had a pool guy as all the pools needed a bit of TLC. All in all a great stay.
It seems they want your money but not actually your presence. I imagine this is temporary but this is the current experience.
I would avoid Barbados at this time. There is a very long testing delay much more than 24-48 hours most of the guests staying with us have been at least 7 days so expect 10 plus days of quarantine.
If you stay here I would recommend booking your own test and not using onsite Dr. The followup and care is lacking and she is overloaded with testing try Dr Brown instead a private Dr. Our friends that did this at another resort had much quicker results and the cost was less in the long run even though they chose a more expensive property.
Pros: Large rooms (some with small private pools) and gardens. Room Service is not amazing I would avoid ordering from this menu, Zen and the Italian restaurant was lovely even take away was fantastic so imagine the dining experience is great. House Keeping staff were very nice and were always accomodating.
Cons: Staff overall are generally rude and unhelpful. Some staff were lovely (Those taking in room dining orders and those delivering are kind and friendly), others are very unhelpful and very rude particularly check-in and reception and those booking tests. Unless you happen to be standing next to the GM otherwise the attitude is almost one of resentment.
You no longer have access to any resort facilities and can't leave your room a Barbados government directive.
Expect difficulty getting through on the phone to anyone, you will have to call many times and then expect to have to try calling back multiple times after the request is ignored.