The iconic Royal Towers reflects the spirit of Atlantis with stunning architecture and unique murals and sculptures. The dramatic Great Hall of Waters lobby features stunning views of the Ruins Lagoon. Close to Aquaventure, Mandara Spa, Atlantis Kids Adventure and Dolphin Cay. Guest rooms are elegantly appointed in contemporary theme and feature a variety of amenities such as French balconies, sitting areas and service-bars kept fully stocked on a daily basis. Either a king size or two queen size beds. Terrace rooms (assorted non-water views), Harbour & Water Views.
Distance to city centre 50m
Distance to airport 16km
Address: +18888777525, One Casino Drive, 0, Paradise Island, Bahamas
Paradise Island, Nassau, Bahamas
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I was sad the Cove was closed in January, however we were moved to the Royal and had one of the newly remodeled rooms. It was light and bright and ultra clean. Only the Royal and the Reef are open right now. They are perhaps at 20% of occupancy. There was lots of space, no lines and i felt completely safe. You need a covid test within 5 days of your arrival. You can not leave the resort or need another test. If you stay 6 or more nights you will need another on site on day 5. Atlantis is the cleanest it has ever been. The pools at lots of space between chairs. The casino is non smoking and i LOVED it. I hope they stay that way. The workers were happy to see us and all were very happy to be open and able to help. The buffett's are closed. But there was ample to eat. It was a great escape away and safer than going to Walmart. The flights were empty, beach empty and no one crowding you. I can not wait to come back. There was ample sanitizing stations with liquid and wipes.
Where do I begin? I booked a trip to the Nassau for my family of 6. We were upset to see Atlantis had closed so we had to rent a house. Prior to arriving, Atlantis opened back up. We were so excited, we booked 2 rooms for Sunday and Monday night, the 13th & 14th of December.
We were well aware of the Atlantis, Paradise Island & Bohemian rules. If you were to stay passed 5 days the government requires you to get another COVID test. I printed out Atlantis's requirements and accommodations during the pandemic. They specifically stated they had on site testing for all of their guest every day on the website. I'm sure you see that. Considering the rules for the island were, if you stay past 5 days you need to retest. No problem right. WRONG! Huge problem, because there was no testing that day. And there was no testing on the entire island. Everyone being held called all over the island to every medical facility.
We arrived on Sunday and my family as well as about 20 to 30 other people were being held like hostages in a 3rd world country by security at the bottom gates. They wouldn't let any of us in because we did not come straight from the airport. Myself as well as everyone there were so irate and confused as we were all in agreement that we can use their testing site as stated on their website. Not to mention if we were all booked to arrive that day from outside Paradise Island and there were no labs and testing sites open on the island then they were the only place to get one.
The Manager, Marcus, was as useless and helpless as one can get. He pretty much said nothing, skating around us on his phone telling us he's sorry. The entire security staff kept apologizing and expressing how confused they were as well. They said normally the testing site was open but "Not Today".
After 6 hours of my kids sitting in the grass hot, tired, hungry and upset, I decided to leave and go back to a house rental.
The most frustrating part was listening to the people on the phone when you call Atlantis that there was no problem booking a room, there's testing on site, everything is normal as usual yet their was a SH!& Show of upset guests. As we waited for out taxi, we were told that management was trying to get someone out there to test everyone to let them in. I wasn't waiting around for that, as we only had 2 nights there. I wasn't going to wait a minute more for their unprofessionalism and incompetence.
What was more infuriating. I called the next day to speak to the front desk and the woman was confused and perplexed as to why we were told there was no testing. She said, they are there everyday and currently there right now in Beach Tower. I explained what happened during our arrival and she was shocked. I had called to get our money refunded and she suggested I contact customer service quality assurance email to explain our situation, refund and compensation for our troubles. Do you think we ever received a response? Nope, not one. We got a refund, so I know they read it. But no decency to even apologize for flying 6 people from Connecticut to stay at their resort just to turn around and sit in a house. I flew those kids down there for the water park only or I would have never gone. What waste of money. I spent my birthday vacation crying due to the disappointment and moreover, not giving the kids the vacation they expected.
Just came back from a trip to Atlantis. Great to see the place is operating again. The staff was awesome, very friendly and helpful. Food was also very good, and we tried several of the open restaurants. Not everything is open every day (yet) so be aware if you are going soon.
Covid protocol is pretty strict, but it was welcomed. At the pools and slides, masks were not required but anytime you went to a bar or in the buildings you had to sanitize and wear masks. Crowds were non-existent, so it was easy to social distance.
Very happy with this trip!