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FAQS - Walt Disney World Resort


Is alcohol permitted in Walt Disney World Resort?

You are not allowed to bring your own alcohol into the parks, however there are many bars and restaurants that sell alcohol on-site so getting a drink whilst you are there shouldn’t be a problem.

To buy alcohol in the US you have to be 21 years or over, so you may be asked to show photographic ID, always have your passport to hand if you are out and about.

Is smoking permitted in Walt Disney World Resort?

There are designated smoking areas throughout the Resort, however the Walt Disney World restaurants, shops, theme parks and Resort hotels are generally considered smoke-free environments. If you pick up a park map when you arrive, the smoking areas are clearly marked.

At the Disney Resort hotels smoking is not permitted in hotel rooms. There are various outdoor smoking areas at each Disney Resort hotel, ask the reception staff for details when you check-in.

Where can guests meet Disney characters?

One of the best ways to see a Disney character is to book a character dining experience (details of where and when can be found on in the individual park pages). This is not the only place to see them, there are various Character Greeting locations dotted around the parks, pick up a park map where these areas are clearly marked.

Are there Disney theme parks maps?

Yes, there are maps available to view and download for all the areas of Walt Disney World Resort including the theme parks, water parks, Disney Resort hotels, golf courses, and shopping, dining and entertainment areas.

How can I link my Disney Resort hotel booking in My Disney Experience?

You can use your booking confirmation number and surname to link your Disney Resort hotel reservation in My Disney Experience. Simply visit, login to your account and select My Reservations from the My Disney Experience menu at the top-right of the page. Although you will need to allow 48 hours after your booking before you can do this.

When/how will I receive my MagicBand?

When you check-in at your Disney Resort Hotel you will be given your MagicBand, you need to sync your MagicBand with the My Disney Experience app and all of your dining, park and hotel information will be stored on there.

Is tipping expected at hotels?

It is customary in the USA to tip for services. The usual tip given in bars and restaurants is 15-20% of the bill. For porters it is $1 per item of luggage. For Valet service it is $2. You do not have to tip hotel maids, although US$1/day/person is appreciated for good service.

What passport and visa requirements are there for entry into the U.S.?

We strongly advise that you check the most up to date visa and passport requirements prior to booking your holiday to Walt Disney World. Currently, British citizens traveling on a valid, individual machine readable passport, with a return or onward ticket, and who are staying for less than 90 days, qualify for the Visa Waiver Program and can travel visa-free with only an Electronic System for Travel Authorization (ESTA).

What is ESTA?

The Electronic System for Travel Authorization (ESTA) is an automated system that determines the eligibility of visitors to travel to the United States under the Visa Waiver Program (VWP).

If you looking to travel to America without a visa, you must apply for an ESTA (children are also required to have one too). You can apply online and we recommend that this is done at least 72 hours before your departure date. Applications are usually approved within 48 hours and cost approximately £9 per application (take your time to fill out the application as it will cost an additional £4 if it is rejected).

Can I play golf at Walt Disney World Resort?

Yes, there are a variety of golf courses available to suit all abilities. There are three 18-hole championship courses; Disney’s Magnolia Golf Course, Disney’s Palm Golf Course and Disney’s Lake Buena Vista Golf Course.

For beginner golfers or families with young children, we recommend the popular 9-hole walking course, Disney’s Oak Trail Golf Course. Transportation to and from the golf courses is available with complimentary taxi vouchers from select Walt Disney World Resort hotels, and equipment is offered for hire at each course. (Junior clubs are available at Disney’s Oak Trail Golf Course).


What is the accommodation like in Walt Disney World Resort?

There is a huge range of accommodation available at Walt Disney World Resort to suit all budgets and tastes. There are three classes of accommodation: Value – affordable comfort and convenience for families on the go. Moderate – the perfect combination of themed accommodation and great value for money. Deluxe – excellently themed properties with great dining options and amenities. Each category has different benefits and facilities to best suit you.

What childcare and baby-sitting services are available?

Child Activity Centres for children aged 4-12 years are located at most Walt Disney World Deluxe Hotel Resorts and can be used by all guests staying on-site. However, the spaces are limited so we would recommend that you book in advance. At each Activity Centre professional caretaking staff are on hand to supervise your children and offer a range of computer games, Disney movies, dinner and snacks. Alternatively you can reserve a babysitter at any of these centres to look after your children in your hotel room while you have an adult’s night out for yourself.

What are the Disney Resort hotel check-in and check-out times?

The check-in time is 4:00 PM for Disney Deluxe Villas, 1:00 PM for The Campsites at Disney’s Fort Wilderness Resort and 3:00 PM for the other Disney Resort hotels. The check-out time is 11:00 AM.

Is tipping expected at the hotels?

It’s customary in the USA to tip for services. As a rough guide, the usual tip given in bars and restaurants is 15–20% of the bill, for porters it’s $1 per item of luggage and for Valet service it’s $2. You don’t have to tip hotel maids, although US$1 per day is appreciated for good service.

Getting around

What is the best way to get around in Walt Disney World Resort?

Walt Disney World Resort is much bigger than you first imagine, at a massive 47 square miles it is essential that there is a good transportation network to get you from your Hotel to attractions and back again! You could use the whole network of complimentary transport when staying on-site, starting with the free Magical Express shuttle service from Orlando International Airport to your Disney Resort Hotel.

Then take full advantage of the monorail, boats and buses to get around from early morning to late at night. If you would like to explore Florida further, we would recommend hiring a car so you can do so at your leisure.

For more information on how to get about in Orlando see our Getting Around page

Is there a complimentary shuttle to attractions outside of Walt Disney World Resort?

No. Walt Disney World Resort features an extensive transportation system to get you around the Disney theme parks, water parks and other Walt Disney World destinations.

If you wish to visit attractions outside of Walt Disney World Resort, we recommend that you rent a car or arrange for other transportation. The valet at your Disney Resort hotel is happy to arrange for a taxi to pick you up and take you wherever you wish.

Where in Florida is Walt Disney World Resort?

Walt Disney World is located in Bay Lake, Lake Buena Vista near Orlando. The park opened in 1971 and today it’s the world’s most popular theme park resort in the world.

Are pushchairs and buggies able to fit on the buses?

Yes, they are able to fit onto all modes of transportation around Walt Disney World Resort, there is no additional charge either. All you need to do is remove the child from the buggy or pushchair, fold the buggy up and carry it on with you.


How does the Disney FastPass+ system work at Walt Disney World Resort?

As part of your Disney Tickets, you will receive Disney FastPass+ – you do not need to book this, but it is encouraged, especially if you’d like to reserve a time for the most popular attractions and Character meet and greets. The most popular attractions can get very busy, so to avoid waiting in long lines, book a FastPass+ in advance.

This means you can save time and do more at the Parks. When staying at a Disney Resort Hotel, you can start booking your FastPass+ selections 60 days before you arrive, and for off-site guests, you can start booking your selections 30 days before you arrive.

You get 3 FastPass+ selections per day, a key tip is to book them for the morning, then you can re-book three more in the afternoon on the day. A trip to Walt Disney World Resort will be more successful when you have planned what you want to see and do before you arrive, helping you to make the most of your time there. Using Disney FastPass+ and making selections in advance will help you to plan your time and help you to see and do everything that you want to.

If I'm not staying at a Walt Disney World Hotel, what kind of ticket can I buy for the Parks?

You do not have to stay in a Walt Disney World Resort Hotel to buy an Ultimate 7, 14 or 21 day ticket. The Ultimate ticket is exclusive to UK guests regardless of where you are staying whilst on holiday in Orlando.

Can I collect my Park Tickets prior to my check-in date?

If you have booked a Package with us (i.e., Flight inclusive, Room and Ticket, Room Ticket and Dining) your ticket is linked directly to your Room Key and is activated upon check-in. Therefore it is not possible to collect your Park Ticket prior to your check-in date.

Check out our Disney Tickets page for more important information.


Can I take my own food and drink into Walt Disney World Resort?

Guests are allowed to bring in food items to the Park e.g. snacks/foods that do not require heating. Please do not bring glass bottles or alcoholic beverages.

What special events are there in Walt Disney World Resort?

With great weather year-round, it is always a good time to go to Walt Disney World Resort, but it’s worth noting that travelling around the holidays, e.g. Halloween, Thanksgiving, Christmas and Easter are peak times due to school holidays in both the UK and US. Mickey’s Not So Scary Halloween Party and Mickey’s Very Merry Christmas Party are fun and festive celebrations to attend, Tickets are available in addition to usual Park admission to purchase online.

However, Christmas Fireworks and Parades are included in general park admission. Epcot also hosts many festivals at the World Showcase throughout the year, including International Food & Wine Festival and International Flower & Garden Festival.

Do any of the rides at Walt Disney World Resort have specific height requirements?

Yes, there are some rides and attractions that have minimum height requirements for safety reasons. All the attractions within the Parks are clearly signposted detailing height requirements, health and safety advice and accessibility guidelines. But before you go, you can find all restrictions detailed on the individual attraction pages at

Will there be any issues with bringing epi-pens, antihistamines and asthma medications into the parks?

No. If questioned, simply inform the security Cast Member checking the bags that you or someone in your party has a medical reason for those stated above and they will allow you to bring in medically necessary items.

Can I visit more than one park in the same day?

Yes, this is called ‘park hopping’ and is included in the price of the Ultimate Disney ticket. This is will registered when you scan your MagicBand at the entrance to each park.


Can the restaurants and Hotels at Walt Disney World Resort accommodate guests with food allergies?

Many of the Resort restaurants now offer menus to suit your special requirements, from food allergies and intolerances to kosher meals or vegetarian options. Restaurant menus are available to view online for all Walt Disney World Resort table-service and quick service restaurants before you go, so when making a reservation be sure to explain your individual dietary needs.

Whilst away, ensure you make the waiters aware of your allergies/intolerances when you are seated so they can discuss the menu options available to you.

If you choose a buffet restaurant whilst in Walt Disney World Resort then you should speak to the manager or the chef on arrival who will be able to walk you through the buffet to explain what can be eaten based on your specific requirements.

Will I be able to find kosher products at Walt Disney World Resort?

Kosher meals can be accommodated at most waiter-service restaurants, although to ensure that your needs can be met is is best to call in advance and explain. Kosher food products are available at select merchandise locations throughout Walt Disney World Resort.

For guidance on eating out in Disney, see our Dining page

Disabled visitors

What measures are in place for disabled visitors?

Walt Disney World Resort theme parks and hotels have lots of options for visitors with mobility disabilities, visual disabilities and hearing impairments. These include wheelchairs and ECVs which are available to hire, disabled access rooms, accommodation for guide/hearing dogs, assisted listening systems, audio tours and Braille guidebooks.

There’s also the Disability Access Service (DAS), which has been designed for visitors who struggle to queue for lengthy periods due to their disability.

What is DAS?

This is Disney’s Disability Access Service and is available to those who have a disability that means they’re unable to wait for long periods of time in queues (visitors who rely on wheelchairs or scooters;  see below for more information).  As soon as you enter the Park, head to Guest Relations where you can explain your specific requirements and complete the DAS registration form. They’ll talk to you about the options available to make your visit to the Parks more enjoyable. They may be able to give you return times for individual attractions, so you can turn up at a scheduled time rather than waiting in the queues. This can be used in addition to Disney’s FastPass+.

If however, your disability means that you use a wheelchair or scooter and you don’t need the DAS service, you can visit the attraction you want to experience and either wait in the standard queues or ask the attendant for a return time.

Can I register for DAS before I arrive?

Unfortunately not. You’ll need to wait until you arrive at the Park and speak to Guest Relations, who will then be able to make the necessary arrangements for you.

What if I have concerns regarding my disability before I leave?

The Walt Disney World Resort team are experienced in helping people who have disabilities that may impact on their experiences whilst on holiday. If you’d like to talk about your specific needs before you arrive, you can contact Guest Relations directly.

What other services are available for disabled guests?

There are a variety of services designed to assist disabled travellers throughout the resort such as Disney’s Handheld Device, which gives you assisted listening and audio commentary, sign language interpretation and disabled facilities that include private space for carers as well. Not to mention the dedicated mobile disability and hearing impairment rooms available at all on-site Disney Hotels.  And of course, service animals are welcome throughout the resort, however they must be kept on a lead/harness at all times.


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