Universal's Hard Rock Hotel

The coolest hotel on the planet. Live like a rock star and savor the perks of rock n roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design welcomes you to escape to a sensational world with a palm-lined swimming pool featuring underwater music, incredible rock memorabilia and amped-up recreation. Your stay here rocks even more, because you get the exclusive benefits of staying in Universal Orlando. Skip the regular lines with free Universal Express Unlimited* ride access at participating attractions in Universal Studios Florida and Universal's Islands of Adventure. Breeze into one of the Universal parks earlier than other guests with Early Park Admission**. Plus, it's a quick hop to the parks with free transportation.For the most updated safety information, please visit www.universalorlando.com/safetyinfo. Some imagery shown throughout our website does not represent current operational and safety guidelines.*Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal's Islands of Adventure. Not valid at Universal's Volcano Bay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. **Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal's Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal's Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

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    Kids Entertainment
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    Outdoor pool
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Orlando, Florida, USA

Address: 32819, 5800 Universal Boulevard, Orlando, USA

Phone: +14075032000


Tripadvisor rating



11456 reviews




Sleep Quality



Vote for Pedro

May 2022 | Corrie B

Hotel was ok. Only saving grace was Pedro at the pool restaurant. Local storms within lightning range but not actually raining at the pool, shut the pool deck down. We waited 30 minutes for not a single server to stop by to take our order for a hungry family of 7. He was working as a runner but went out of his way to help us out & bring us some calories….and alcohol! The hotel location is great, the staff was forgettable but Pedro was memorable. Vote for Pedro!

Be aware!!!

May 2022 | hannah7169

I stayed at the Hard Rock Hotel between 26 and 29th April this year. I had previously stayed in October 2019 and had received excellent service. Unfortunately, this stay has ensured that I will 1. Never stay there again and 2. Will never recommend this hotel to any of my family and friends nor offer a good review on any website, social media page or forum. On day 2 of our stay, the room service staff had not cleared the room, made the beds or left clean towels . They came into the room at 5pm, whilst my daughter was in the shower, this was unacceptable. I had to ask for coffee, and cups on 2 occasions . I also had to ask for clean towels on one occasion. We had 3 rooms. My brother his wife and children occupied one, my mother and stepfather one and me the other. After checking out, my niece realised she had left a necklace in the drawer. This has not been handed in, so either the cleaning staff or new guests have found this . I left a solid silver vintage bracelet on the unmade bed in my room, and contacted the chat assist who checked to see if my bracelet had been handed in. Obviously this could only have been found by the cleaning staff, so I assumed it would be. The chat assistant was very helpful and gave me the number for lost property. I called and the very nice woman who’s name I didn’t take, checked, but my bracelet was not handed in. I asked to raise this and she assured me a manager would call me to raise a report. Here I am back in the UK nearly 2 weeks to the day, and I have no bracelet, I have not heard from a manager and I have a 12 year old niece who is heartbroken that she has lost her beloved necklace, even though she had only taken it off because she was afraid she would lose it or break it. 4 star hotel? I would have had better service and spent time with more honest people in prison

Underwhelming but good location

May 2022 | Hogwartsfamily

Staying here currently with my family. 1. Don't expect to get your room before 4. They aren't flexible. Even with small kids. Expect to wait until exactly 4. 2. Pool is very underwhelming. Great for kids, but small and dinky compared to pictures. The pool only goes to 3.5 feet. 3. They explain they have 2 hot tubs, if that's what you consider a hot tub. They fit 6-7 people tops and good luck trying to find an opening, or anyone leaving the hot tub at all, for that matter. 4. Overpriced food and "convince store". Do yourself a favor and GrubHub or pick up groceries beforehand. 6. Expect that if you don't have a do not disturb on your door at all times, that anyone from housekeeping, even at 9pm at night, will try to come into your room and clean up. Weird, right? 5. Walking distance to universal...only good plus!

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