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All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
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As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
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Spain Madrid Madrid

Hospes Puerta de Alcala

Name: Hospes Puerta de Alcala, Spain, Madrid, Madrid | Thomas Cook
Address: Plaza De La Independencia, 3, Madrid, 28001, Spain
Telephone: 0034914322911
Price range: from £968.28 per person
Rating: 4.5

994 reviews

Overview
Facilities
Location
Reviews

This splendid property is superbly located on Plaza de la Independencia, an essential part of Madrid's city centre. The hotel offers some fantastic views of the Puerta de Alcalá. This delightful building was built in 1883 and today houses a welcoming combination of elegance, dining and pure relaxation. This historical city hotel comprises a total of 41 rooms and facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a hotel safe, a currency exchange facility. The Malvar restaurant with an exterior Terrace and interior lounge bar, offer one of the best views of Madrid city centre. Conference facilities available and Wi-Fi in all public areas. At the Bodyna Spa, guests will find a wide range of areas and services fully dedicated to their well-being. The rooms feature modern decoration and an exclusive avant-garde style. The hotel features an annexed building with a spa.

7 Nights Room Only

from £968pp

Facilities

Key facilities

Gym
Air-con
Wifi

Other

Gym
Spa
Massage
24 hr reception
Air-con
Bar
Café
Car park
Cot
Currency exchange
Housekeeping
Laundry
Lift
Restaurant
Safe
Terrace
Wifi

Location

Madrid, Madrid, Spain

Address: Plaza De La Independencia, 3, Madrid, Spain
Phone: 0034914322911

Reviews

Tripadvisor rating

4.5

Excellent

994 reviews

Location

Cleanliness

Rooms

Service

Sleep Quality

Value

Travelers' choice award

A bit disappointing

Jan 2023 | FredAthens

Overall we stayed in 3 rooms - the first we rejected after one night because the shower was unacceptable with an awful smell of drains emanating from it and there was no bath as alternative. The second they moved us to was much better with bath in the room but it had a shower cubicle which again smelled of drains - we didn't use it. The 3 rd room was a luxury duplex suite after we'd left the city and returned for one more night - yet again the shower smelt awful and they had to send the housekeeper up to pour disinfectant down it. They blamed rain but it hadn't rained on all the days - I blame the construction of the showers - marble slabs with gaps in between where dirt and mould was visible - frankly quite awful. We found the hotel otherwise a bit strange in layout but comfortable, nice terrace bar/restaurant and a good buffet and cooked breakfast. Staff were helpful except for young lady who suggested I needed 40 minutes or more for taxi to train station - I got there in under 5 minutes !

Poor soundproofing

Dec 2022 | wancywong

Not recommend for ppl who sleep before 2a.m. Soundproof is zero here. I stay at the suite, 4th floor which is the highest facing the street, the disco music from the restaurants downstairs were not stop until 2a.m. EVERY NIGHT The noise of the car engines were also very disturbing as we’re facing a huge roundabout. Moreover, I can hear clearly people talking when they’re passing by the corridor outside of my room. The room I booked was deluxe triple but they gave me a two stories suite which is very inconvenient with two young kids. My little one fell twice for the first couple hours as a result. The front desk staff said he didn’t know why the system assigned a suite for me and the hotel is fully booked, we can’t change to any other room. Very disappointed answer. However, I have to admit the location of this hotel is good. I won’t choose this one if I’m in Madrid again

A marvelous Hotel!

Oct 2022 | BeateJ50

This hotel offers so many areas to relax and it is also just steps away from parks, monuments, shopping and restaurants. the location was fantastic, with the Retiro park across the road perfect for quiet walks, fabulous shopping, and the metro station and bus stops just steps from the door. We are delighted to know how much you enjoyed the hotel, very friendly and Attentive staff. To repeat!

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