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Greece Crete Heraklion

Capsis Astoria Heraklion

Name: Capsis Astoria Heraklion, Greece, Crete, Heraklion | Thomas Cook
Address: Eleftherias Square, 11, Heraklion, 71201, Greece
Telephone: 2810343080
Rating: 4

1097 reviews

Overview
Facilities
Location
Reviews

This 4 star hotel is located in the city centre of Heraklion and was established in 1964. It is a short drive away from the Knossos and the nearest station is across the street of the hotel entrance. The Hotel has a 2 restaurants, 1 bar, four conference rooms, a pool bar-restaurant and an outdoor swimming pool (swimming pool operation seasonal mid May -early October) and a gym . All 131 rooms are equipped with refrigerator, hairdryer and air conditioning.

This hotel is popular! Rated very good by 1097 people on Tripadvisor

Facilities

Key facilities

Gym
Air-con
Wifi

Other

Babysitting
Games Room
Gym
Massage
24 hr reception
Air-con
Bar
Bike Hire
Bike storage
Café
Car hire
Car park
Cot
High chairs
Housekeeping
Laundry
Lift
Located on a main street
Medical service
Restaurant
Safe
Shop(s)
Sun terrace
Terrace
Turndown service
Wifi
Library
Luggage room
Poolside snack bar
Soundproof rooms available

Location

Heraklion, Crete, Greece

Address: Eleftherias Square, 11, Heraklion, Greece
Phone: 2810343080

Reviews

Tripadvisor rating

Good

1097 reviews

Location

Sleep Quality

Cleanliness

Value

Service

Rooms

Travelers' choice award

Avoid At ALL costs. DO NOT BOOK

Nov 2022 | simonedrew19

Avoid. Avoid. Avoid at all costs. Outdated. Not as the photos show whatsoever. The carpets are stained everywhere and the place reeks of cigarettes. The room door did not lock properly and the bathroom had black mold growing everywhere. Upon check-in, I noticed that the lobby was outdated and a bit dirty, but decided to go up to see the room and give it a chance. The room was abysmal. Bathroom and whole room smelled like mold and had visible mold growing on the bathtub. I am guessing that the hotel has some plumbing issues given that it reeked of raw sewage. Floor was covered in hair, clearly not cleaned from the last guest. The door would not properly close all the way, which was a big safety concern as a woman traveling alone. The air conditioning would not turn on in the room. The bed had a decorative drape across it with what (I hope) were coffee stains. Overall, the room felt filthy, but most important, it smelled just awful. Just reiterating, please do NOT trust the photos. This hotel looks nothing like the photos here on Travel Advisor. I am guessing that the hotel has somehow paid or arranged for their ratings here...I advised the manager of my concerns and he tried to pressure me into staying, offering me everything under the sun after I described all the safety issues and cleanliness issues. The entire hotel is outdated and has carpets covered in discolored, nasty stains. No room upgrade in the world could make this place somewhere I would stay. Needless to say, I promptly packed my things and moved to a decent hotel down the street (for the same price).

Perfect Location!

Oct 2022 | HitMe21

Stayed here early October 2022. This is an excellent budget hotel with a perfect location. Literally steps away from -- Heraklion Archeological Museum -- Pedestrian mall district with tons of dining, bars, shopping -- Walking park -- Bus stops to everywhere - Knossos, airport Capsis has a lovely rooftop pool area with great views and a bar with dinner menu. The rooms are efficient, clean and adequate (reminded me of my small, efficient cruise ship cabins). The breakfast is good (a minor step above your typical Hampton Inn style breakfast). The staff (ok, almost all of them) are very friendly and helpful. It didn't seem that daily housekeeping was automatic. Minus 1 star for the old, stained, musty/smoky carpet in the hall to my room. The rooms themselves did not smell of smoke, but once in the hall...bam! That carpet should just be removed. There's a small balcony overlooking the city/neighbors. Keep in mind this is a CITY, so expect night noise. There was a loud music beat each night but seemed to end at a decent hour (and, of course, motorcycle noises). Again, the location and price are perfect - I would stay here again!

Centrally located

Sep 2022 | misscoco1664

Stayed for 3 nights. Great location in the centre of Heraklion. Quick and easy on the bus from the airport. Check in was pleasant and quick. The room was clean and well maintained but the public corridors need some work on the stained carpets and ceiling tiles. We used the pool on a couple of occasions which was lovely to have in the heat. Breakfast good with lots of variety. Would stay again.

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