Grand Memories Varadero

The best hotel

Me and my friends we were there a few days ago and all we can say is we LOVED the resort. Its so clean, beautiful, big. The staff is the BEST. They're always smiling and attending you in the best and kindest way, specially the guys in Customer Service Rachel, Keila, Grether and Diosdado and of course the Community Manager Hirochima. We will come back for sure as soon as we can. Ohhh and for what is worth We recommend the hotel 10000%

First vacation back covid

Reason for my 4/5 was not upon resort the resort the staff where absolutely amazing!We vacationed with in the first week of opening things where clean resort was in great shape staff more then happy and excited to have retuned to work my lower review was due to food rules and ignorant vacationers More rules should be in place regarding food There was no shortage of food and the food options where more then enough How ever when vacationers take all the food served for their own family then store in their bags and take not right Food should be consumed in the buffet And single servings offered Not the entire grill of food Eat your serving come back ! As the weeks went on things got better more rules where being put in place Staff began not allowing others to push other out of way and demand their drinks There is so many staff that went out of their way to ame sure things went at smoothly as possible Arletty is the kindest soul there was Diamond club Beach bartender always went out of his way to help carry our son (wheelchair user) on the loungers to the beach Sorry I can’t recall name There so so many staff I can’t thank enough to make our vacation the best is could of been

Amazing stay

Going to Cuba, wasn't expecting much from the country , that has just opened for the tourists. My friends chose different hotel in Varadero few weeks before my trip, and told me that i should't expect lvl as it is in Dominikana, or Mexico. I was so suprised, that during meal time u can always find many delicious things to eat, so i assure you, you will not stay hungry i started from food, because its the most common issue nowadays in Cuba, due to pandemic. Hotel Staff always smile everytime you approach them. They are always very kind and helpfull, from the reception desk to housekeeping Staff etc. Rooms are nice and clean, so everyting was a nice suprise for some1, who was terrified before the trip. I definitely recommend you this hotel.