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Price Match Guarantee

City Hotels & City Escapes Breaks

If you book a city hotel (including UK hotels) or Thomas Cook City Escapes package on Thomascook.com and you find an identical product or package for less on another website within 24 hours of booking, we'll give you the difference!

To submit your quote simply fill out the form below and we'll aim to respond within 24 hours.


Terms & Conditions

The Price Match Guarantee applies only to selected City or UK Hotels booked through the ‘Hotel’ tab on Thomascook.com, or any Thomas Cook City Escapes package (comprising of either a flight and hotel or Eurostar and hotel), booked through the ‘City Escapes’ tab on Thomascook.com (referred to herein after as “the Product”).The Price Match Guarantee will only apply to the identical Product available on another website (excluding any other Thomas Cook Group websites) that is priced in pounds sterling.We must receive your email requesting the Price Match Guarantee within 24 hours of you booking. The Price Match Guarantee request must be emailed to the address, and include all of the required supporting information, specified above. Before we can accept your request, we must be satisfied that (a) the Product you found on the other website is identical (including, as applicable, the same class of service on the flight/train, the same flight/train number, and the same room type and board basis at the same hotel); and (b) the Product you found on the other website was available to book on that website (i.e. not subject to availability or on request) at the time you took your screenshot and is priced fully and accurately.The Price Match Guarantee will not apply if the cheaper Product on the other website is obtained via a limited time promotion, promo code, cash back, coupon, voucher or member’s discount. The Guarantee will not apply to any optional extras or credit card charges.When assessing your request, we will only compare total Product prices (which will include the cost of the Product plus any taxes, fees or other charges, whether payable at the time of booking or on departure or arrival).We reserve the right to change or withdraw the Price Match Guarantee at any time.