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Blue Sea Puerto Resort H.Canarife y Bonanza Palace

Canary Islands Tenerife Puerto de la Cruz

2417 reviews

The family-friendly hotel is located in the popular holiday area of Puerto de la Cruz in Tenerife, with wonderful views over the Orotava Valley, Mount Teide and the Atlantic Ocean. The volcano of Mount Teide, Spain's highest mountain, can be reached within 45 minutes by car, the airports Tenerife North and Tenerife South are approximately 25 km and 100 km away, respectively. The hotel features confort and spacious rooms, 24-hours reception, currency exchange, WIFI, meeting room, outdoor pools, children's pool, playground, mini-club, restaurant, bar, spa and wellness, fitness centre and sports facilities.

Flight + Hotel

7 Nights Bed & Breakfast

from £233 per person

Secure today from £39pp

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Hotel only

Bed & Breakfast

from £24 per person per night

Secure today from £10pp

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Facilities

  • childCare_icon
    Kids Entertainment
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • playground_icon
    Kids play area
  • pool_icon
    Outdoor pool
  • wifi_icon
    Wifi

Location

world_map

Puerto de la Cruz, Tenerife, Canary Islands

Address: 38400, Calle Acevino, 8, Puerto De La Cruz, Canary Islands

Phone: +0034922381108

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Reviews

Tripadvisor rating

3.5

 

2417 reviews

Value

Cleanliness

Service

Rooms

Location

Sleep Quality

Mrs

Sep 2022 | 939agatag

Worst ever place staff not friendly food same everyday. Room cleaning one are week. POOR PLACE NEVER GO Again. Room stinking no cattle in room so can't drink coffee till canteen open. I come have rest but got more stressed and discomforted.

Awful - Book a Pontins holiday instead !!

Sep 2022 | steve c

Currently at hotel, rooms are clean and a good size , to many guests for facilities … reception check in given room card and that was it had to ask for meal times and how to get to the room, have different sittings for meals, The pool is cleaned daily but lots of sections with tiles missing and not allowed to use inflatables in the pool ,not enough sun beds in the day so people luring on towels on the grass where it says don’t go in grass and not enough tables and chairs at night - if you love queuing for drinks then you will love it here , 1 bar for the entire hotel and can only get 2 drinks per person so you will spend a lot of your holiday in a queue.Evening entertainment- no kids disco, one night was advertised as white beach party” this consisted of 4 entertainment staff wearing white and making a bowl of rum and whatever in a jug and then serving it if you quested whilst listening to the same 6 Spanish songs that are played continually on repeat. Another night was bingo - 4 nights with nothing other than 1 where 1 member of jumbo team team that we nicknamed Angry Mr Motivator doing a quiz for a table of French guests. Went to reception to ask for an extra pillow and had to ask a further 2 times before standing at reception and being given them there to take to room myself! The air con is very noisy and doesn’t cool the room down - the fridge light worked proving there was power to it but it didn’t chill anything - the wifi on the other hand was excellent throughout the hotel! When visiting the hotel restaurant you sit on plastic garden seats and a plastic table - waiter shouted at my daughter for trying to fill her water bottle at the drinks machine , The food is limited and very bland , nothing had flavour and whatever wasn’t eaten in the evening was warmed up and served in warm water the following lunchtime… worst food ever - ended up spending a fortune eating out in local restaurants , a trip to the town is well worth it and the hotel runs a free shuttle bus several times a day but if you prefer a taxi it’s only 4 euros each way so we’ll worth paying to spend as much time as possible away from this really poor hotel! This is the worst all inclusive hotel I have been to - definitely not a 4 star as advertised more like a 2Star at best! Definitely one to avoid, if this was my first experience of all inclusive I would never do it again! A total waste of money and of annual leave allowance

Definitely not a 4 star ! Not even a 3 !

Sep 2022 | Lisa C

This must be the worst all inclusive package holiday We have ever had! Done them for years with our four kids and could never understand people saying they didn’t like or had a problem with all inclusive…. Until now ! We arrived on the Thursday night and we were looking at flights home for the Saturday. We decided to stay, but my god it dragged. Never ever before have we experienced wanting to go home early! The queues ! - Long queue to see reception , queue of 20+ deep to get a drink at the only bar in the hotel ( located poolside ) only two drinks allowed per person in a plastic cup you pay €1 for which is refundable but you have to carry this cup with you at all times or you cannot get a drink. Queues to get in the restaurant and seating guests is an issue. ( explained further down ) There’s even long queues to get “snacks”. The facilities - ( lack of ) Not enough sun beds for people during the day so people are having to lay on towels on the grass. Very few tables available to sit at in the evening. There were families standing and people perching on sun beds., to watch the entertainment. This is totally unacceptable! The maids only come every other day, leaving you short of clean towels and toilet paper! Again, unacceptable! The restaurant can not hold the amount of guests either - there are two time sittings to try and accommodate the amount of guests. The food - less than basic ! Very little choice, same stuff day after day, over cooked, hard, dry pizza or soggy pizza, undercooked pork chops and chips all the time! Repeated everyday also are- rice, pasta and sauce. The desserts are dire - there was one type of cake out everyday along with what can only be described as blancmange and jelly cubes and something described as “mousse” but it was more a texture of dried up, gone off set custard. There are tiny pots of ice cream everyday also. The snacks - it’s bread, ham, cheese, onion and tomato in one part then the other part is burger, chips and pizza, everyday the same. You are not allowed to fill a water bottle from the machine in the “restaurant” our daughter got shouted at for this by a very rude, angry waiter, then less than a minute later another waiter filled his own water bottle from the machine ! We ate out a couple of times as we were sick of the same poor quality food everyday, and upon talking to other guests - they had done the same. Defeats the object of paying for an all inclusive, but it really was needs must !! The entertainment - ( if you can call it that ) Favoured the Spanish & French guests, basically ignored everyone else. Prancing about to the same Spanish songs every night. Music choice is constantly on repeat and either you can hardly hear it or it is absolutely blaring ! The pool area - There is a life guard. Pool does not open till 10 am !! No inflatables are allowed. It’s not exactly kept clean around the pool. It gets hosed, but now swept. The floor is quite dirty around the pool. It’s 145m deep all around. There is a small pool for children. Toilets are disgusting, smell horrible, often without toilet paper and very rarely cleaned. Sanitary items placed in open waste bins The hotel and its staff - The positives - Hotel is kept very clean, large rooms and we stayed in a sea view room which was nice. The negatives - when you arrive you are not given any hotel information regarding where things are, timetables, rules etc. when we were given our room key after check in the receptionist just stood there - we had to say - “where or how do we get to the room” the pillows were awfully flat and we had to ask three times to get extra pillows, and was told three different things each time we asked. The staff are very rude, ignorant and unhelpful. This was not just reception, this was throughout the hotel, maybe you are in the wrong job of “hospitality” if you cannot even bring yourself to smile for your guests ! The blue sea is a group of hotels and we visited one of them across the road from the one we stayed at to compare. ( just in case we copped an unlucky experience ) there are three together ! Unfortunately it was exactly the same with very little seating and people having to either stand or sit on sun beds of an evening, So I’m guessing that this is the same across the board. We would never visit here again and we definitely do not and can not recommend staying at blue sea hotels. Please see photographic evidence of my complaints so the hotel cannot deny them. Puerto de la Cruz Tenerife - The port ( town centre ) is a lovely place to visit, plenty of shops, bars and restaurants. Lovely views , the sea is great if you like surfing. There are some little beach coves located around the area ( black rocks / sand ) There are the usual sea side stalls along the streets as well as the main shops. The area we stayed in was a taxi ride from the centre, costing around €4/5 but worth it as very limited shops etc where we were. Also - please note this is north Tenerife and it is predominantly cloudy. We paid for a trip to the south ( white beach ) it was very clean, very busy & very sunny.

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