Warwick Brussels

Set right in the beating heart of Brussels, this elegant hotel welcomes its guests at just a 2-minute walk from the Grand-Place and Brussels Central Station. It is also at less than 150 metres from the Square Congress Centre and the surrounding area houses some of the most prestigious restaurants the city has to offer. The inhouse restaurant serves delicious International and local dishes, while for a chilled cocktail with a beautiful view of the Grand Palace guests can head to the terrace bar. In the evenings guests can relax in the piano bar with a few drinks and some delightful music as a background. The recently refurbished classic rooms come with new furniture, decoration, bedding and refreshed bathrooms.

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Facilities

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    Gym
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    Air-con
  • wifi_icon
    Wifi

Location

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Brussels, Brussels, Belgium

Address: 1000, Rue Duquesnoy, 5, Bruxelles, Belgium

Phone: 003225055555

Reviews

Tripadvisor rating

4

Good

3442 reviews

Location

Sleep Quality

Cleanliness

Service

Rooms

Value

Very classic hotel - right in the heart of Brussels!

May 2022 | BMac2005

I was pleased with our stay at Warwick Brussels. Hotel: The hotel bar was only open on weekends. But the location was great. Everything is walkable: Grand Place is right there, train station, shops, restaurants, bars, everything. They have a steam room too. Service: Service was very good overall. No complaints about the staff. Check-in was very quick and smooth. English speaking staff. One morning, we ordered room service. It came up very quickly (20 mins?) and the tray looked so great we almost didn't want to start eating! We ordered an extra order of eggs but they didn't charge us for a 2nd breakfast. And for room service, it was very affordable! The room (Corner Suite with Privileged view) was nice! Spacious, incredible view out the window (which you can open and hear all the activity). The bathroom was very nice and spacious. I didn't like that there were no shelves in the shower so any toiletries have to be placed on the floor and you're constantly leaning to pick them up. Also, there was a fridge in the room but no microwave. It would've been nice to have to heat up food later.

Worst treatment by reception ever

May 2022 | 134gertb

We arrived very early - way before you can expect to get your room - so we just asked if we could leave our bags, and then go enjoy the City. We also asked when can we expect to be able to check in (Official check in is 15.00). We were told - "You can expect your room to be ready any time between 1200 and 1400". All good - we left our bags, wen out from brunch and lunch. At 1400 we were back at hotel - asked if it were possible to check in. The answer were (from the same guy as in the morning) - no sorry not possible yet, but house keeping is gonna clean your room now, and in 45 min it is ready - so at 1445. Ah ok - I told him we will wait in the lounge area, and please let us know when ready. At 1445 I went back to the guy to ask it it would be possible to check in. His answer were "Sorry - but check in dont start before 15.00!" While we have waited I have seen many others getting their room - and we should only stay 1 night, and have just booked a standard room - so I was just saying "just give us any room that is ready". His answer were "You have booked as a Gold member from Hotels.com - this will give you and upgrade and a bottle of wine in the room - so it must be the upgraded room we have assigned for you - so please come back at 15.00 when check in starts". Ok - so the upgrade and the bottle of Wine is no essential for us not to be able to check in early, because it needs to be that specific room they have planned for us. At 15.00 the guy left work, and I went to reception to check in - now with a new guy. Even now, room were not ready - even it is the official check in time. I were asked to wait 5 min - the housekeeping supervisor were just missing to check the room now. At 15.20 we have still not got our room, and I went back to reception. Now he called housekeeping again - nad yes, now the room that we have waited 1½ hour to get were ready, you remember the special room for us, with the upgrade, and the bottle of wine. So we went to our room at 15.30 - just to find a total standard room - NO upgrade, No bottle of wine - just a total standard room - so we have now waited 1 hour for a room, with the excuse that we would get upgrade and wine - but there were NOTHING. I went to reception - and they were so sorry "Oh sorry, are there anything we can do - we will do anything for you". My answer were, "no - you cant take back the crap you told me, and the 1½ hour we waited for nothing". Went back to room, unpacked a little, and to take a nap - placed the "DO NOT DISTURB" sign on door, we needed to rest before going out for dinner a few hours later. 1550 - reception called, now they had a suite ready for us - 2 hours after they told us how important it were we got that room that were assigned to us - and 1 hour after official check in time - now the room were ready - after we had unpacked and went to nap. We rejected the upgrade, we just wanted to relax. At 16.00 - a waiter came to the room - not respecting the "Do not DISTURB" sign - and kept knocking on the door - to give us this 1 bottle of famous wine that were so important that we could not get another room 2 hours ago. A crappy 6 Euro wine - that we just left in the room next day when leaving. Next day, when doing check out the reception asked "Did you have a good stay" And my answer were clearly - NO - and never coming back to this hotel. The reception staff really just play with you, and tell you whatever they want, and you cant trust it. I am never gonna stay there - and will seriously consider to cancel my 15 nights that I have booked in another Warwick hotel later this year.

Good classical urban hotel in a perfect place

May 2022 | JEAN FRANCOIS L

Very good location, in the hyper center of Bruxelles. Really nice walking distance from grand place, manneken, delirium cafe street etc… Room was a premium with regular volume, more little would have been little room. Nice view on the street, bathroom has tub. Quiet, clean, and comfortable hotel room. The rooftop is great , very nice place to have a drink. I didn’t take breakfast in it.

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