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All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
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Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

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Belgium Brussels Brussels

Diamant Suites Brussels EU

Name: Diamant Suites Brussels EU, Belgium, Brussels, Brussels | Thomas Cook
Address: Boulevard Auguste Reyers 136, 136, Brussels, 1030, Belgium
Telephone: +3227421934
Rating: 3

30 reviews

Overview
Facilities
Location
Reviews

The perfect solution for your short (from 1 night) and long stays in the capital of Europe! Whether you are in Brussels for business or for leisure, Diamant Suites Brussels EU is the ideal location. We offer you privacy, comfort, high standard, fully furnished and comfortable studios and penthouse apartments. All recent studios and apartments have a fully equipped kitchen and a modern living space.

Facilities

Key facilities

Wifi

Other

24 hr reception
Car park
Cot
Wifi

Location

Brussels, Brussels, Belgium

Address: Boulevard Auguste Reyers 136, 136, Brussels, Belgium
Phone: +3227421934

Reviews

Tripadvisor rating

30 reviews

Cleanliness

Rooms

Location

Value

Service

Sleep Quality

THE WORST PLACE. DISGUSTING UNPROFESSIONAL SERVICE!

Sep 2022 | FaiyazC63

Avoid! Avoid! Avoid! Terrible customer service from Bien and management. I stayed here 22nd July 2022 for four nights and specifically requested twin double room but got given a double. When I came back downstairs to request to change my room the receptionist Bien said it will not be possible and I have to stick with it instead of finding a solution to this problem. A very lazy receptionist with no manners or professionalism who just sits in the office and plays video games all day. I even had to come back downstairs again for extra duvet and bedsheets. Upon arrival to the room I was staying in 408 was extremely messy and disgusting! The carpet, bedsheets, furniture was all stained everywhere! And Television remote was not working. I am very sure the stains on the bedsheet is a bed bug which looked like it had been squished. This is the worst service, I even paid extra €30 for late checkout but they still kept knocking on my door fifteen minutes early invading my privacy saying late checkout time is approaching. They will do anything to try and rush you to leave. I was promised a refund from Bien (lazy no good receptionist) and after two weeks I had to keep chasing them for my full refund but they deliberately refunded someone else which was not my name and then when I told them it’s the wrong person and not me, they refused to give me my full refund. I am now in the process of opening legal case against Diamanté suites for this shocking behaviour. Do not stay here! They have no customer service skills!

Nice room, could be better maintained!

Apr 2022 | Clare C

Stayed here for a long weekend. Comfortable bed, good-size room. Some of the rooms face the back which is better - a garden view and peaceful. However, the room was let down by poor maintenance. The kitchenette was odd: on the one hand, well equipped with kettle, 2-ring hob, microwave and dishwasher, but on the other almost nothing to use! One frying pan, no saucepans. Mismatched crockery and glassware, not much of it, and some chipped. No chopping board, grater or anything else useful. The roller door over the kitchenette was broken and jammed at head height, so the cupboard doors couldn't open more than about 45 degrees. Worst of all, nothing to make coffee in! The carpet was badly stained in several places but overall the room was adequately clean. The door handle fell off as soon as we walked in, and several lights didn't work. Despite all that, the location (edge of pleasant residential area and with good transport links) and the comfortable bed makes this a 3-star review.

Worst hotel I have been in this year

Jan 2021 | CarrilhoRodriquez

First of all, no receptionist. There is a phone number to call, but everytime you get a voicemail explaining the mailbox is full. Entering the room, definitely not a suite, the carpet was full with stains. No pillows on the bed. The standard must be really low over here, because it smelled terrible in the room. The showerhead was dirty, the toilet too. We booked 3 nights, paid way too much for what we got. Not one day there was a cleaner. Not one day towels provided. Thank God we had our own towels. This doesn't deserve a star at all. Dirty dirty dirty.

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