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Balearic Islands Majorca Cala d Or

Palia Puerto del Sol

Name: Palia Puerto del Sol, Balearic Islands, Majorca, Cala d Or | Thomas Cook
Address: Avinguda de Cala Llonga, Cala D Or, 07660, Balearic Islands
Telephone: 0034 971 64 30 86
Price range: from £359.42 per person
Rating: 3.5

1373 reviews

Overview
Facilities
Location
Reviews

The Hotel Club Palia Puerta del Sol is a charming apartment hotel set in the prime area of Porto Cari in the marina of Cala D'Or. Enjoy its family atmosphere where you can do all kinds of daily activities and nightly entertainment. This village type resort with mediterranean style buildings, all surrounded by extensive landscaped gardens could be the ideal base for your next holiday. Located 500 m from a marina, 1.5 km from the beach, 2 km from Cala d Or village, 11 km from a golf course and 55.5 km from the Palma de Mallorca Airport.Facilities and services include wireless Internet access (extra charge), restaurant, bars, swimming pool, children's pool, kid's club, multi-purpose court, children's playground, elevator (not available to all floors) and 24 hour reception.Apartments feature wireless Internet access (extra charge), air conditioning, TV, safe (extra charge) and bathroom.Some apartments also feature balcony/terrace.Please note that some of the above facilities may be closed due to weather / seasonal conditions.In case of choosing the option of all inclusive:The All Inclusive-concept includes all meals (breakfast, lunch, dinner and snacks) and mealtime drinks such as soft drinks, beer, wine, water and alcoholic drinks, all of local brands. Drinks are served from morning until late evening (approx until 22.-24.00 hrs). Opening times vary between different hotels. In certain hotels the activities program is also included.Resort consists of five buildings. It's not possible to book a specific building.Address: Cala Egos s/n, 07660 Cala d Or, Mallorca, Spain.

7 nights

All Inclusive

from £359 pp

£719 total price

Facilities

Key facilities

Kids pool
Gym
Air-con
Kids play area
Pool
Wifi

Other

Kids pool
Gym
24 hr reception
Air-con
Bar
Café
Car park
Disabled facilities
Kids play area
Laundry Service
Lift
Pool
Restaurant
Safe
Shop(s)
Terrace
Wifi

Location

Cala d Or, Majorca, Balearic Islands

Address: Avinguda de Cala Llonga, Cala D Or, Balearic Islands
Phone: 0034 971 64 30 86

Reviews

Tripadvisor rating

3.5

1373 reviews

Location

Rooms

Sleep Quality

Cleanliness

Service

Value

How can Jet2 sell this resort as a Family holiday ? they should give out Hi Viz jackets and steel toe cap shoes.

Mar 2023 | ADodsworth01

I went to this hotel with my family last July, there were 6 of us, we were attending a family wedding. There were over 30 of us in total. As a group we had an excellent time despite the hotel being really poor. This hotel has needs to come with a health warning. There were pot holes around the place, big holes in the middle of tiles, there are big holes in pavements. There were no warning signs or anything until we complained and then the yellow cones came out. Worse of all there is obviously something wrong in the swimming pool. On day2 of our holiday I suffered a very serious laceration to my big toe, not just a little cut, a gaping wound. I have the pictures but they would turn your stomach. The toe was bleeding for days on end, I had to attend the wedding in sliders ! i struggled to walk far as i kept having the stop and change the tissue/bandage on the toe. In addition to this my 14 year old in the 1st week of our 2 week holiday came out of the pool and his feet were bleeding, it turned out 5 of his toes were cut, in the 2nd week he came out of the pool he cut 7 toes. The lifeguard said this happens all the time people cutting feet and the only way to find out what causes it would be to drain the pool and inspect the tiles. I have a video of the lifeguard treating my son and telling us this. All Jet 2 can say is they clean the pool each morning at 6am which is rubbish. The lifeguards clean the pool during the days whilst residents are swimming. The rest of the hotel is not great either. The rooms are OK, the food is very average, however make sure you don't miss out on your meal like I did, we had a late one so only went for dinner about 830pm, the restaurant was open until 9pm. At 830pm there was very little left. They have a pasta counter so thought I would have some pasta, unfortunately the chef told me the food was finishes and refused to boil me some pasta. When I complained to the manager the pasta counter reopened. The hotel is not run very well at all I am afraid, when I reported my toe they didnt have an accident book, the Rep i reported it to left at the end of our 1st week so I had to report it twice. I would not touch this hotel again if they paid me to stay there, Also, Jet 2 Customer service need to take a long hard look at themselves. You complain and after about 28 days they come back and say the complaint has been passed to another Dept, it is like pulling teeth. We got back off holiday in August and 7 months on we are still complaining with no resolution to my complaint. The reason for posting this is so people do not waste their money, it is a shame because the location is great and with a bit of TLC things could improve no end.

No Reply From Customer Service!

Mar 2023 | locksygold

I am sure this is a very nice hotel, and I would love to be able to visit it in September which is when myself and family were planning to go. I tried booking a two bedroom apartment on the hotel website but the system would only let me book two one bedroom apartments for our group of five (two adults three kids). I saw a previous reviewer state that they managed to book a two bedroom apartment with reception on arrival, therefore I knew they existed, so I emailed the hotel enquiring as to the possibility of staying in a two bed apartment. I received a response two days later saying they did indeed have a two bed available and could I confirm the booking. A mailed back over a week ago asking for confirmation on the dates and price and number of people on the booking and received no response. I mailed again two days later, and no response. I emailed again two days later and no response. I mailed again today and guess what? No response.. I also tried calling the hotel, but you just get an automated message in Spanish and then they cut you off. As I said, I am sure it is a lovely hotel, but I am amazed they get any custom at all with such dire customer service. Would love if they could just respond!

Family holiday.

Dec 2022 | Ines P

Great holiday, does what it says on the tin. Everyone speaks perfect English. A va roof foods and drinks available. Nothing special but great for the price. Easy walking distance to beach and town.