Thomas Cook terms and conditions queries
Terms and conditions FAQs
Where can I find your booking terms and conditions?

Click here for our booking terms and conditions. We’ll also send a link on your booking summary and receipt.

Please also see our supplier terms and conditions.

Where can I find your privacy policy?
I’m not a UK or Irish resident. Can I book with you?

Unfortunately not. We can only make bookings for UK and Irish residents.

What is a multi-contract package?

A multi-contract package is a combination of at least two different types of services for the same trip. This means you have a contract with each individual supplier. However, not all holidays with a combination of services are multi-contract packages. For your holiday to qualify as one, the services booked have to be a major part of the holiday, at least 25% of the total value of your trip. This could be flights, accommodation, a rental car etc.