Price match queries
Price match queries
What is your Price Match Guarantee?

We introduced our Price Match Guarantee because we want to make sure you’re getting the best deal on the holiday you want. So, if you find the exact same deal for less with another online travel agent within 24 hours of booking your holiday with us, we’ll refund the difference. You’ll find more details, including how to claim, on our Price Match page.

How do I qualify for the Price Match Guarantee criteria?

You can find our Price Match terms and conditions here, and we've detailed the key criteria below, too.

The main things you need to know are that our Price Match Guarantee applies to flight-and-hotel bookings only (so is not available for flight-only or hotel-only bookings), and the holiday needs to be available on the competitor's website, should be compared with the competitor’s website to determine whether the price is accurate, and must display the following identical criteria:

Booking method (call centre/online) • Party size • Dates • Duration • Flight (including airline, times, numbers and in-flight extras) • Booking extras (transfers and excursions) • Hotel (including number of rooms, type and board basis) • Cancellation terms (non-refundable/ refundable rooms)

You'll need to submit your Price Match Guarantee request online within 24 hours of making your booking.

If you’d like to speak to us before confirmation, please contact our travel advisors on Live Chat or over the phone.