How to make a claim on your travel insurance with Taurus Insurance

Who to contact for Medical Emergency, Medical Related Expenses, Repatriation and Evacuation Claims

Please call the assistance company at any time of the day or night and ensure that you have your Policy Number and the full circumstances as they will be required to process your insurance claim.

Anywhere except the USA, Canada or Mexico

Call: +44 (0)1403 286 537

USA or Canada

Call: +1-844-780-0494

Mexico

Call: 00 1 819 780 0494

Who to contact for Gadget Claims

You can submit your gadget claim using the online claims portal, or you can call, email or write to us. Please ensure that you have your Policy Number and the full circumstances as they will be required to process your insurance claim.

Address

Taurus Insurance Services Ltd

Suite 2209-2217 Eurotowers

Europort Road

Gibraltar

Online

Online Claims Portal

Email

thomascook.tiga@taurus.gi

Call

0330 041 8140

Who to contact for Legal Costs and Expenses Claims

Please ensure that you have your Policy Number and the full circumstances as they will be required to process your insurance claim. If you have taken out Travel Disruption cover and need to make a claim, please contact us using one of the following options:

Address

DAS Legal Expenses Insurance Company Limited

DAS House

Quay Side

Temple Back

Bristol

BS1 6NH

Email

newclaims@das.co.uk

Call

0330 041 8140

Fax

+44 (0)117 934 2109

Who to contact for Financial Failure Claims

Please ensure that you have your Policy Number and the full circumstances as they will be required to process your insurance claim. If you have taken out Travel Disruption cover and need to make a claim, please contact us using one of the following options: 

Address

IPP Claims at Sedgwick

Oakleigh House

14-15 Park Place

Cardiff

CF10 3DQ

Email

Insolvency-claims@ipplondon.co.uk

Call

0330 041 8140

Who to contact for All Other Claims

Please ensure that you have your Policy Number and the full circumstances as they will be required to process your insurance claim.

Address

Thomas Cook Travel Insurance Claims

Claims Team

Insurance Administration Services Limited

Crow Hill Drive

Mansfield

Nottinghamshire

NG19 7AE

Email

travel.claims@thomascookcover.com

Call

0330 041 8140

We can send you a claim form either by post or by email, or our claims forms can be downloaded below:

Where can I find copies of my insurance policy?

If you’ve purchased either our Economy, Premier or First Class Travel Insurance product, the latest versions of our travel insurance policies can be found here:

Economy Insurance Product Information Document (IPID)

Premier Insurance Product Information Document (IPID)

First Class Insurance Product Information Document (IPID)