General queries
General FAQs
Will Brexit affect my holiday?

It’s possible that some of our services will be affected as a result of the UK leaving the European Union. This could potentially impact a number of different things, such as flight routes, port access or visa requirements for British Citizens. If your booking is affected, we’ll do our absolute best to make suitable alternative arrangements or provide refunds where possible. Please do keep in mind, though, that this is something that's completely unprecedented and outside of our control, and we won’t be liable to pay any compensation in such scenarios.

Do I need travel insurance?

We always recommend that you take out adequate travel insurance for any holiday. This can cover you and your party against the cost of cancellation and assistance (repatriation) should you need to return home due to an accident or illness. It’s also essential when making a claim for lost or stolen valuables and covers you if you’re planning any activities. Also, some suppliers require travel insurance as a condition of booking with them (click here for our supplier terms and conditions).

I have reduced mobility, how do I know if a hotel is suitable?

If you would like us to, we can check with our suppliers to find out whether a hotel is suitable for you – just let us know what you need. However, we do recommend that you contact them yourself so you can be confident that it’s the right hotel for you.

Feel free to get in touch with our travel advisors and we’ll help in any way we can.

What is a city tax or a tourist tax?

This is a small fee imposed by some countries and cities, which is used to finance and maintain local facilities. The amount will vary depending on where you’re travelling to, and you’ll be asked to pay in full when you arrive at your accommodation. Please be aware that you’re wholly responsible for covering these taxes, and overseas governments may make changes at short notice, so it’s a good idea to check before you travel.

Will there be rep visits to my hotel?

No, we don't have Thomas Cook reps now. This is because the new Thomas Cook is an online travel agent rather than a tour operator. If you need help during your holiday, you can still contact us, so do get in touch – we're always on hand to make sure you have an amazing getaway.

Click here to find out more about the new Thomas Cook.