How do I know if a destination is safe to travel to?
All our holidays are to quarantine-free destinations, so you’re only choosing from places where you don’t have to self-isolate when you get back to the UK. If a country gets put on the quarantine list, we’ll take it off our site. And if you’ve already booked a holiday there with us, we’ll find you some alternatives and be in touch.
While we can't guarantee that travelling is 100% risk free, we are constantly monitoring guidance from the Foreign, Commonwealth and Development Office and will contact you should anything change. Please refer to this exempt countries and territories list.
What happens to my booking if the FCDO advises me not to travel?
We're constantly monitoring the situation and will contact you if anything changes regarding your holiday in relation to Covid-19. If the FCDO advises against travel to a destination and this impacts your holiday, we will not charge you our standard £25 amendment fee. However, there may be additional admin, cancellation or amendment fees from your service providers.
What do I need to do on my return from holiday?
Anyone aged over 18 must complete a Public Health Passenger Locator form, which you can find here. The form will need to be completed for all members of your party before you arrive back to the UK, no earlier than 48 hours before you return.
I'm thinking of booking a new holiday, what's the situation regarding Covid-19?
For your peace of mind, we are offering plenty of support and flexibility if your holiday is affected by Covid-19. Please be assured that if a new booking is cancelled due to this fast-moving situation, we will do our very best to change your holiday and you won’t be charged any amendment fees by Thomas Cook. There are plenty of customers already booking and we are updating our availability as soon as we hear from our suppliers.
Many airlines are currently offering free amendments so you can rearrange your flight for another time (subject to the airline’s terms and conditions). As for hotels, our suppliers are also allowing customers to make changes if impacted by Covid-19. Again, this is subject to your accommodation’s terms and conditions. So with that in mind, rest assured you can book all your future holidays with confidence.
What's the Covid-19 advice for the country I'm travelling to?
Please refer to the Foreign, Commonwealth and Development Office for all the latest travel advice. You’ll find the most up-to-date information here. Now all you have to do is select the country you are travelling to and read over the local measures section. This is constantly under review so make sure you keep checking as advice can change at short notice.