Contacting us

How do I contact you? 

Our knowledgeable travel advisers are always on hand to help, whether you need to amend a booking or process a payment. We are available every day, so feel free to contact us on our Live Chat between 10am and 10pm, or give us a call on 020 8016 3295 between 10am and 7pm.

How can I get support? 

Should you require some support, from finding a holiday to receiving some expert advice and help with an online booking, our travel advisors will be willing to assist you. Contact us using our Live Chat, or if you prefer to pick up the phone, give us a call on 020 8016 3295.

What if I'm on holiday and need support?

If the issue is something regarding your hotel, please try the reception desk first who will do their best to resolve any problems you may encounter. However, if they fail to rectify the issue, please don’t hesitate to contact us on 020 8016 3297 or via Live Chat.

How do I make a complaint when I'm back from holiday?

First of all, we would like to sincerely apologise if you are unhappy about some aspect of your holiday. In order for us to address your complaint, we ask that you email us in as much detail as possible, this should include your Thomas Cook booking reference, departure date and lead name on the booking along with any supplementary information. This will then be passed onto one of your service providers. Please contact us at customerrelations@thomascook.com and we endeavour to reply to you in full within 28 days.