Cancellation queries
Cancellation FAQs
How do I cancel my holiday?

The easiest way is by logging into Manage Booking, where you can let us know that you'd like to cancel your holiday. If it’s urgent, please contact one of our travel advisors instead, by phone or via Live Chat.

How much will cancellation charges be?

Cancellation charges vary depending on the supplier terms and conditions for the flights and hotels you’ve chosen. These apply alongside our own terms and conditions.

Contact us via Live Chat or call us on 020 8016 3295 and we’ll be happy to find out for you.

Do I get a refund if travel restrictions change?

If UK government rules mean you need to quarantine on return, our refunds, cancellation and amendments policy will depend on what type of holiday you've booked. Find out more in the Covid-19 FAQs section. Unfortunately, if the changes are related to testing requirements, coming into contact with someone who has tested positive for Covid or testing positive yourself, we are unable to offer a refund. But we can still help you move your holiday to a different date or destination, so get in touch as soon as you can.

How do I cancel a Ryanair flight?

If you’d like to cancel a flight with Ryanair, you’ll need to contact them directly as we’re not able to access bookings once they’ve been made. Should Ryanair make any changes, they’ll email you themselves. Just make sure you let us know about any changes, too, so we can check the rest of your holiday isn’t affected, such as your transfer or hotel reservation. This includes any changes you wish to make yourself as well as those from the airline.