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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How do I add my booking to Userzone?

Modified on: Fri, 14 Nov, 2025 at 3:28 PM

Bookings made before 18th November 2024:

1. Click ‘Manage Bookings’

2. Enter the lead passengers last name and your booking reference

3. You’ll then need to verify your email address - an email will be sent to the you with a link to complete verification.

Bookings made after 19th November 2024:

Log in to Userzone
From your dashboard, choose 'My Bookings'.
Scroll down until you see the import booking below

4. Enter your booking reference and click ‘Import Booking’

>> My Account