Thomas Cook

Paloma Grida Resort & Spa

Turkey, Antalya, Belek

Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa
Paloma Grida Resort & Spa

Travellers love...

  • Hotel-run kids' and teens' club
  • Six à la carte restaurants
  • 24hr All Inclusive

Paloma Grida Resort & Spa - Hotel Info

The charming Paloma Grida Resort & Spa is like a little village, with the main hotel, facilities and accommodation blocks all spread out across the resort. It's a great choice for families as there's so much to do. Explore the local town of Belek or discover that carefree holiday feeling at the selection of pools and relaxing spa. Take a tennis lesson, or zip down one of the amazing waterslides. Make sure you bag yourself a lounger on the beachfront for daydreams with a sea view.

This hotel has won a GOLD Travelife Award. Hotels with a GOLD award display a strong commitment to sustainability, taking great care of their environmental and social impacts within their business and local communities. They communicate their progress to others and are proud to show that they are leaders whilst constantly striving for continuous improvement.

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Location

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By the sandy beach and accessed by a sloping driveway. 700m from Belek.

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Facilities, activities and opening times/dates are subject to change

Rooms

Direct Pool Access Lake 1 Bed Villa

50m² in size. Up to three adults and one child (excluding infants under 2yrs). Main bedroom with a king-size bed and second room with two sofa beds. Air conditioning, satellite television, Wi-Fi, safe, minibar, tea and coffee making facilities, bathrobes & slippers, hairdryer, walk-in shower, and balcony. Also includes direct pool access, turndown service and use of the international à la carte restaurant.

Side Sea View Larger Room

40m² in size. Up to three adults and one child plus one infant (under 2yrs). With a double bed and single bed plus child bed (if required). Air conditioning, satellite television, Wi-Fi, safe, minibar, hairdryer, bathroom and balcony with side sea view.

Smaller Twin Room

21m² in size. Up to two adults. With twin beds. Air conditioning, satellite television, Wi-Fi, safe, minibar, hairdryer, walk-in shower, and small balcony.

Twin Room

27m² in size. Up to three adults or two adults and two children (including infants under 2yrs). With a double bed and a single bed, plus a child bed (if required). Air conditioning, satellite television, Wi-Fi, safe, minibar, hairdryer, walk-in shower, and small balcony.

2 Room Family Room

50m² in size. Up to four adults and one child (including infants under 2yrs). With a double bedroom and a second room with a double sofa bed, plus an extra bed for a child only (if required). Air conditioning, satellite television, Wi-Fi, safe, minibar, hairdryer, walk-in shower, and balcony.

Paloma Grida Resort & Spa - Reviews

Thomas Cook reviews

75%
of our customers recommend this hotel
Overall rating
Overall holiday
4.3/5
Food (if applicable)
3.6/5
Traveled: May
Here for 10 days. On arrival hotel is beautiful, very village like. The reception staff on arrival were lovely and very informative. Rooms: we booked a family connecting room disabled friendly with a shower for 4 adults and 1 toddler but instead got a room with one double bed and a sofa with no mattresses just cushions of which two adults were expected to sleep on. Furthermore, there were only one wardrobe in the room for all guests and the tea making facilities were on the dressing table in the double bedroom which I personally find odd as the other adults we were with would have to come into our room to make a drink. Spoke to the Thomas cook rep who tried to sort it as soon as possible however this still took a full 24 hours of which we were left in limbo not being able to unpack or have a shower due to disability. The hotel took no responsibility for this and Thomas Cook had to make arrangements. We were moved rooms which were exactly the same, sofa to sleep my disabled and elderly mother on, though this room had a shower; not the interconnecting rooms we initially booked. Wanting to get on with the holiday we just dealt with it. Food: the food at the hotel is lovely, I really couldn't fault it one bit. Really tasty and lots of choice whichever your nationality. The waiters are fab', standard for Turkey, the waiters can't do enough for you. Pools: the pools are great especially the children's pools. Couldn't fault at all. Kids club: great indoors kid club/area. Lovely staff, clean environment and lots to do. Beach: great beach, very clean and disabled friendly. Late night entertainment: not great, but not terrible either. Nothing to shout home about. The acts are on quite late, around 9:15pm which is quite late for children but not a major issue. I have been to a lot of 5* hotels in Turkey, and must say honestly that this hotel does not compare to them. Although very picturesque and lovely staff, the rooms really let it down, they are uncomfortable, dated, unclean and depressing. I expected a lot more and wouldn't rate this hotel more than a 4* and that is pushing it.
Traveled: October
Overall the hotel was nice. Has a village feel to it which is a nice change from your usual hotel feel. Rooms are outdated and the housekeeping is practically none existent. We paid the extra and opted to stay in the supreme apartments with a sea view. All they seem to do is make the beds. On several occasions we had to make a call/trip to reception to either ask for towels (they take the dirty ones and don't give you new ones) or for extra towels (3 of us in a room and leave us only two towels). Mini fridge was only restocked once during the week and that's only because again we had to go to the reception and ask for them to do it. Floors were filthy. Once out the shower and walking to the main room feet were already black at the bottom. Most staff at the bars were rude and would just walk off when you're talking to them or make you wait while they were messing about on their mobiles. Food was decent enough as long as you don't like variety. There were several themed nights but the food available remained the same regardless of the theme, only the table cloths seemed to match the theme of the evening. Staff again didn't seem bothered. One of the guests vomited on the floor and it took several requests to the staff for them to actually corner it off and clean it up. Entertainment on the night was good and the pools were excellent. Beach was kept tidy and there were always plenty of sun loungers. My son (8yrs) really enjoyed himself and there's loads to keep children occupied however from an adults perspective it wasn't that great as we felt like we were constantly having to sort out issues for the duration of the stay. This is our second visit to this region of Turkey and based on our precious visit to a 5* hotel (which was incredible, Royal Alhambra Palace) we did feel let down on this occasion giving that we had again booked a 5* hotel. Standards were nowhere near the same as our last visit. I would say at the most this was a 4* hotel.
Traveled: October
Just returned from this complex and cannot fault it . Staff food entertainment and complex spot on , they bend over backwards to help and make your holiday as pleasurable as possible , will definitely go back . Thanks for a great holiday .
Traveled: September
Overall holiday
4/5
This is a nice hotel with friendly, helpful staff and with good size pools and good facilities. We went at the busiest time of year and, although there weren't any free sunbeds round the pool usually as we're late risers, we could find spare sunbeds on the beach. The kids loved the pools and slides which were never overcrowded and the beach was nice. There's enough to keep you entertained in the hotel and a choice of excursions + Belek was only a short walk/tractor ride away. The food is plentiful although dinner times were crowded and getting a table not always easy. Meals are buffet style. We found a couple of things which spoiled our enjoyment a little. Firstly the lack of decent air-con. In the rooms the air-con just about took the heat from the room if left on all day and if the temperature outside didn't go much above 33 or so. After that it really didn't do it's job and the room stayed fairly warm. I heard another guest complaining about this as well and she had been moved rooms 3 times until she found one a little better. The dining room suffered from a similar problem. They appeared to turn the cooling off between mealtimes and it was just too warm in there. I spent most mealtimes sweating indoors which took the edge of things somewhat. Table service for drinks was also erratic but there was a bar where you could get your own if your waiter disappeared for the evening. As there were more guests than tables, particularly inside in an attempt to keep cool, you would start the meal by trying to find a table with people leaving and guard it until someone came to clean it off and you could sit at it. Fine, but not five star fine! Most hotels have large indoor reception areas where you can sit and cool off. This hotel has an outdoor reception and the only indoor bar with a cool area filled quickly at night. There was evening entertainment in the 'street' area outside but the tables and chairs were filled long before we finished dinner so we never manged to listen to it. Once through to the internal part of the bar you couldn't hear it anymore. The other slight disappointment came with the evening entertainment. Most nights professional acts were clearly brought in and the majority of these were superb. In fact only the comedy night was poor for external acts. The in-house team were pretty dreadful though. Usually this just meant the introductions were amateur, but sadly the team were given a show a week to put on themselves. The result was a sub-1970's Butlins 'King or Queen of Paloma' nonsense that we abandoned very early on. A pity as it let down the high standards of the other nights. Don't be put off going to this hotel though. It is beautifully set out, the pools are great, most of the entertainment is first class and the food is decent. Staff are friendly and the rooms are nice. It has a great beach and the location is fine. Just be warned that at the warmest times of the year you will find very little respite from the heat.
Traveled: June
Overall holiday
1/5
The hotel is set in a good location just outside of Belek (15min walk). The complex is set out 'village' style which complements the surroundings, has a great children's play centre and the beach is lovely. However, that's where the pros stop. No Thomas Cook rep on the bus (in or outbound, both resulting in significant delays of over an hour) no arrival pack or information given at hotel check in. The rooms are dated and filthy, our floor was not cleaned the entire fortnight, it constantly felt gritty, the shower flooring is dangerous as very slippery. We had cobwebs in nearly every ceiling corner that again remained there all holiday. The cot bed mattresses are disgusting, filthy and ripped, please check before using them. Our balcony could only seat one person, one chair was provided, however that was a squeeze to say the least. We were situated near the entrance so got a LOT of noise from traffic, local guard dogs and the live music from the bar (it is extremely loud every night which finishes at 11pm - not great when you have very young children). You're unable to lock the external doors which again isn't great when you have young children and water is less than 30m away! The mini bar is suffice (again not 5* standard) the mini bar keeper came every morning before 8:00am, you get ONE sachet of coffee/milk a day. The wifi can cut out depending on your complex location. The room didn't have air conditioning just an air circulator, it was often cooler outside than in our room! You need to be up well before 8:00am to 'reserve' a sunlounger near the children's pools (90's flashback of sunlounger blocking which the hotel didn't seem to mind!). The waterslides don't open until 10:00am, shut for a couple of hours at lunch, reopen then shut again at 4 or 5pm (depending on pool). The main pools shut at 6pm! The water park near the children's centre doesnt even open until 11am! The food is incredibly repetitive, depending on what time you go the choices may change, the fresh BBQ outside is nice however be prepared for a significant queue. There isn't enough high chairs for the amount of children. There are five al a carte restaurants three of which you have to pay a supplement for. There is one lift in the entire complex that will only just accommodate a pushchair and two adults, it was often 'out of order' with no signage or warning, if it's working be prepared to wait, otherwise use the vast amount of steps around (not pushchair or wheelchair friendly at all) One baby changing unit in the entire complex, situated in the corridor/waste store of the main restaurant toilets. The gym (situated within the spa) doesn't open until 9am. Staff jet washing sunloungers and pool areas whilst children's show on, unable to hear anything! Miss led into booking a 'child friendly' day trip via the Thomas Cook rep, that turned into a money making hike by the tour guide (do not book the Antalya 'shop & Aquarium' excursion). Overall extremely disappointed by Thomas Cook once again, this is the second and last time I will ever book an all inclusive package holiday with them, and will discourage anybody from doing so.
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