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H10 Tenerife Playa

Spain, Canary Islands, Tenerife, Puerto de la Cruz

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Hotel Info

Travellers love...

  • Opposite the seafront lido
  • Outdoor whirlpool
  • Buffet restaurant and two snack bars
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TripAdvisor Rating
4.0 2005 reviews
Our customers
29 reviews

The H10 Tenerife Playa sits opposite the seafront lido so its sea views are out of this world. You can expect high standards, including tastefully furnished rooms. Spend days by the pool and evenings having a boogie to live music.

Please Note

This hotel is also available with three-day access to Loro Parque (valid for consecutive days from first day of use), search online for H10 Tenerife Playa with Loro Parque.

As the hotel is in a pedestrianised area, there's a 70m walk to/from the airport transfer coach.

Location

A pedestrianised area with shops, restaurants and bars on the doorstep.

H10 Tenerife Playa scores a 4.0 out of 5, based on 2005 reviews.

What's included in the All Inclusive package?

  • HIGHLIGHTS
  • Buffet breakfast, lunch and dinner
  • Drinks 10am-midnight
  • Sparkling wine with breakfast on Sundays
  • Show cooking at breakfast and dinner
  • Continental late breakfast option
  • FOOD & DRINK
  • Buffet restaurant with terrace
  • Two snack bars (one poolside)
  • Lounge/bar with waiter service
  • Christmas and New Year Gala meals included
  • SWIM & SUN
  • Two pools
  • Outdoor whirlpool
  • Kids' pool
  • Sun terrace with sunloungers and parasols
  • SPORT & RELAXATION
  • Daytime activities
  • Aquerobics
  • Archery
  • Darts
  • Gym
  • Sauna
  • Bowls
  • JUST FOR KIDS
  • Highchairs in restaurant
  • Cots
  • EVERYTHING ELSE
  • Frequent evening entertainment, usually including live music and shows
  • Wi-Fi (selected areas)
  • 24hr reception
  • PAYABLE LOCALLY
  • Minibar
  • In-room safe
  • Bottled water
  • International drinks
  • Pool towels (deposit)
  • Shower jets
  • Massage treatments

General Room Information

Twin Rooms (two-three people) have twin beds plus an extra bed, individually controlled air conditioning, satellite television, hairdryer, full bathroom and balcony.

Also available at a supplement: Sea View Rooms. Junior Suites. Privilege Sea View Rooms and Privilege Junior Suites with additional services including exclusive access to the Privilege lounge, personalised check-in and upgraded amenities in room. Twin Rooms for sole use.

Rooms

Balcony Twin Room

With twin beds plus an extra bed. Individually controlled air conditioning, mini-fridge (payable locally), satellite television, safe (payable locally), hairdryer, full bathroom, and balcony.

Junior Suite

With twin beds plus a sofa bed with lounge area. Individually controlled air conditioning, mini-fridge (payable locally), satellite television, safe (payable locally), hairdryer, full bathroom, and views of the swimming pool or sea.

Privilege Junior Suite

With twin beds plus a sofa bed with lounge area. Individually controlled air conditioning, mini-fridge (payable locally), satellite television, hairdryer, full bathroom, and views of the swimming pool or sea. Additional Privilege benefits include a Nespresso machine, MP3 dock with alarm clock, bathrobes and slippers, VIP amenities, exclusive welcome gift, safe, access to the Privilege lounge with open bar, daily papers and Wi-Fi. Half Board guests staying for a minimum of three nights can enjoy an à la carte lunch or dinner at the El Drago restaurant (drinks not included).

Sea View Twin Room

With twin beds plus an extra bed. Individually controlled air conditioning, mini-fridge (payable locally), satellite television, safe (payable locally), hairdryer, full bathroom, and balcony with a sea view.

Junior Suite

With twin beds plus a sofa bed with lounge area. Individually controlled air conditioning, mini-fridge (payable locally), satellite television, safe (payable locally), hairdryer, full bathroom, and views of the swimming pool or sea.

Questions & Answers
(5 Questions : 6 Answers)

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Ratings and Reviews
Thomas Cook reviews
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Ratings summary
Overall rating 
3.8 / 5
3.8 / 5
Open Ratings Snapshot
Rating breakdown 29 reviews
5 Stars
11
4 Stars
7
3 Stars
7
2 Stars
3
1 Star
1
Authentic Reviews Authentic Reviews
Room / apartment 
3.8 / 5
3.8 / 5
Location 
4.5 / 5
4.5 / 5
Cleanliness 
4.5 / 5
4.5 / 5
Value for money 
4.1 / 5
4.1 / 5
Food (if applicable) 
3.7 / 5
3.7 / 5
Service (if applicable) 
4 / 5
4 / 5
Overall holiday 
3.8 / 5
3.8 / 5
Flight 
3.2 / 5
3.2 / 5
Transfer 
2.8 / 5
2.8 / 5
Holiday Provider Service 
3.4 / 5
3.4 / 5
23 out of 292379%reviewers recommend this accommodation.
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Product ReviewsWrite a review
1 2 next>>
Overall rating 
4 / 5
4 / 5
Interesting time in tenerife
PostedMarch 17, 2017
Customer avatar
 
Please wait while more information about Johnny1948 is loaded.
Additional information about Johnny1948 could not be loaded.
fromLondon
Age:65+
Gender:Male
Month of travel:February
Room / apartment 
4 / 5
4 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
4 / 5
4 / 5
Food (if applicable) 
4 / 5
4 / 5
Service (if applicable) 
5 / 5
5 / 5
We booked a late deal with Thomas Cook for Puerto de la Cruz. The booking process was very smooth and easy. So was the on-line check in, bag drop at Gatwick and flight, although slow boarding did delay the take off. The cabin crew worked so hard during the flight with what seemed to be a full plane, making the 4 hours in the air quite bearable. The airport staff were equally good and the transfer to the resort was good. However, the journey made us quite clear that the climate in February in the North West of Tenerife was not the same as that of the south of the island. You travel from barren destert like scenery to lush, verdant landscape. Yes, the NW is less hot and more rainy than the south. Yes, our sunny holiday in Tenerife was looking more unlikely and so it proved to be. Our hotel was listed as 4 stars which was in my opinion was a fair grading. Our rooms was a good standard; spacious and clean. However, I found it a little odd that we had to rent a key for the safe and buy a minimum of €15 in the mini bar to get a key to use the fridge. Penny pinching, profit focused, I don't really know, but the scales in the reception to weigh your luggage also charge a Euro. Finally, we were booked on a half board package, so on to the food. The breakfasts were good, an egg station offered freshly cooked eggs or omelettes and there was a wide variety of other options plus fresh fruits and tasty bread. The evening meal had lots of options but the hot food was rarely hot more likely barely warm. At both meals, water was not served, you had to buy it but what was more irritating was the fact that the best tables appeared to be reserved; a bowl of fruit in the morning, a bottle of wine at dinner. So certain guests could have the best tables with more space and by the windows. We never found out why. Would I go back to the hotel, probably not. Would I go back to Puerto de la Cruz, probably not. Would I go back to Tenerife, yes to the south. Would I use Thomas Cook Holidays, yes I would.
HighlightsProximity to local attractions, Internet access, Welcoming staff
No, I do not recommend this accommodation.
+2points
2of 2voted this as helpful.
Was this helpful?Yes2No0
Overall rating 
2 / 5
2 / 5
Terrible reception staff but otherwise ok
PostedJuly 15, 2016
Customer avatar
 
Please wait while more information about Bakergirl is loaded.
Additional information about Bakergirl could not be loaded.
fromKent, UK
Age:55-64
Gender:Female
Month of travel:May
Room / apartment 
1 / 5
1 / 5
Location 
5 / 5
5 / 5
Cleanliness 
3 / 5
3 / 5
Value for money 
3 / 5
3 / 5
Food (if applicable) 
3 / 5
3 / 5
Service (if applicable) 
3 / 5
3 / 5
Stayed here for 2 weeks in May. Dreadful start - receptionists didn't know which room to give us. They were arguing (my husband speaks Spanish), making frantic phone calls, using walkie-talkies. Eventually we got room on 3rd floor and went to dinner. HOWEVER our luggage remained in reception!
We went to pick it up after dinner at which point the receptionist who only an hour before had put on our wristbands said 'ok, goodbye, you can take luggage' thinking we were leaving!!! ANYONE could have taken our bags! We were the only ones checking in! Would hate to think how they cope with a coach-load!!
We were not given our Thomas Cook welcome pack either so missed the reps meeting. When we discovered this several days later, my husband asked for it at reception only to be given one of many they had in a drawer with just a shoulder shrug but no apology.
Our room was very dated and tatty although we know the rooms are undergoing renovation. There is no privacy on the balcony due to open-patterned partitioning so if your neighbour smokes you get their smoke.
Food was ok as was the drink. We only found out after a week that you can have a BOTTLE of house wine at meal times instead of keep getting refills. No other British guests we told were aware of this.
Pool area was not cleaned in the evenings whilst we were there so each morning there was the usual detritus from the day before until finally cleared up.
Entertainment was ok but beware strobe lighting is used at 'show time' without warning.
Best part is the location.
HighlightsProximity to local attractions, All-inclusive options
Yes, I recommend this accommodation.
Response from Thomas CookBy TashaThomas Cook Customer ServiceJuly 20, 2016
Dear customer

Thanks so much for letting us know about your holiday to H10 Tenerife Playa We always want you to have a great time on holiday with us, so we’re really sorry to read your feedback.

We're sorry to hear that you were not happy with your experience at the H10 Tenerife Playa. The service of the hotel staff and the comfort of your room is a important part of your holiday and can make your experience special.

We’ve passed your feedback onto the resort management team so they can make improvements for the future.

Thanks again for your valuable feedback - we know holidays are something special to look forward to and will use your feedback as we always want to do better.

Once again, we’re very sorry and hope you will holiday with us again soon.
0points
1of 2voted this as helpful.
Was this helpful?Yes1No1
Overall rating 
3 / 5
3 / 5
A pleasant Hotel in Tenerife H10
PostedMay 21, 2016
Customer avatar
 
Please wait while more information about Mac20 is loaded.
Additional information about Mac20 could not be loaded.
fromPreston
Age:55-64
Gender:Male
Traveller type:Solo traveller
Month of travel:May
Room / apartment 
2 / 5
2 / 5
Location 
4 / 5
4 / 5
Cleanliness 
2 / 5
2 / 5
Value for money 
3 / 5
3 / 5
Food (if applicable) 
3 / 5
3 / 5
Service (if applicable) 
1 / 5
1 / 5
My first impression was of a very comfortable hotel and everything was of easy access including the patio and swimming pool, the Restaurant was also very comfortable, my only criticism was in the bedrooms and more so the bathroom facilities and I think that these must be checked carefully especially the flush system where there is clearly a fault with the water supply serving some of the bedrooms and I had to notify the management of this technical fault but was quickly dealt with with courtesy.
HighlightsEntertainment, Onsite restaurants & bars, The view, Pool/water sports
Yes, I recommend this accommodation.
+1point
1of 1voted this as helpful.
Was this helpful?Yes1No0
Overall rating 
5 / 5
5 / 5
So good we have already booked for next year!
PostedJuly 17, 2015
Customer avatar
 
Please wait while more information about Col67 is loaded.
Additional information about Col67 could not be loaded.
fromBristol, City of Bristol, UK
Age:65+
Gender:Male
Room / apartment 
4 / 5
4 / 5
Location 
5 / 5
5 / 5
Cleanliness 
4 / 5
4 / 5
Value for money 
4 / 5
4 / 5
Food (if applicable) 
5 / 5
5 / 5
Service (if applicable) 
4 / 5
4 / 5
Overall holiday 
4 / 5
4 / 5
Flight 
3 / 5
3 / 5
Transfer 
1 / 5
1 / 5
Holiday Provider Service 
3 / 5
3 / 5
The hotel was all that we expected and more. The staff were always willing to help and the food was of a very high standard. We enjoyed our stay so much that we have already booked for next year.
HighlightsProximity to local attractions, Internet access, Onsite restaurants & bars, All-inclusive options, Welcoming staff, The view
Yes, I recommend this accommodation.
+2points
2of 2voted this as helpful.
Was this helpful?Yes2No0
Overall rating 
5 / 5
5 / 5
H10playa Puerto de a cruz
PostedJuly 2, 2015
Customer avatar
 
Please wait while more information about Barney25 is loaded.
Additional information about Barney25 could not be loaded.
fromBarnsley, South Yorkshire, UK
Age:55-64
Gender:Male
Traveller type:Mature couple
Room / apartment 
5 / 5
5 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
5 / 5
5 / 5
Service (if applicable) 
5 / 5
5 / 5
Overall holiday 
5 / 5
5 / 5
Flight 
5 / 5
5 / 5
Transfer 
5 / 5
5 / 5
Holiday Provider Service 
5 / 5
5 / 5
Yet again best holiday had in Tenerife okay weather a little bit mixed for a few days but then weatheer picked up to give plenty of sunshine hotel again very good staff again very pleasant restaurant staff very helpful at mealtimes staff at poolside bar and night bar always cheerful and helpful always ready for a good laugh will definitely going back again
HighlightsInternet access, Onsite restaurants & bars, Welcoming staff, Lively atmosphere, Pool/water sports, In-room amenities, Entertainment, The view
Yes, I recommend this accommodation.
0points
0of 0voted this as helpful.
Was this helpful?Yes0No0
Overall rating 
5 / 5
5 / 5
great holiday
PostedSeptember 28, 2014
Customer avatar
 
Please wait while more information about snowman is loaded.
Additional information about snowman could not be loaded.
fromBarnsley, South Yorkshire, UK
Age:55-64
Gender:Male
Traveller type:Mature couple
Room / apartment 
5 / 5
5 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
5 / 5
5 / 5
Service (if applicable) 
5 / 5
5 / 5
Overall holiday 
5 / 5
5 / 5
Flight 
5 / 5
5 / 5
Transfer 
5 / 5
5 / 5
Holiday Provider Service 
5 / 5
5 / 5
THE H10 PLAYA IN PUERTO DE LA CRUZ IS A GREAT HOTEL TO STAY AT IDEALY SITUATED
HighlightsProximity to local attractions, Internet access, Onsite restaurants & bars, Welcoming staff, Lively atmosphere, In-room amenities, Pool/water sports, Entertainment, The view, waitre very pleasant
Yes, I recommend this accommodation.
+1point
1of 1voted this as helpful.
Was this helpful?Yes1No0
Overall rating 
3 / 5
3 / 5
Thomas Cook now a cheap low cost service
PostedMay 29, 2014
Customer avatar
 
Please wait while more information about miko is loaded.
Additional information about miko could not be loaded.
fromn ireland
Traveller type:Mature couple
Room / apartment 
5 / 5
5 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
5 / 5
5 / 5
Service (if applicable) 
5 / 5
5 / 5
Overall holiday 
5 / 5
5 / 5
Flight 
3 / 5
3 / 5
Transfer 
1 / 5
1 / 5
Holiday Provider Service 
1 / 5
1 / 5
H10 Excellent.10/10 , Thomas Cook Nil
Service at Belfast International is disgraceful.
At Checkin a guy was walking up and down the queue asking if anyone
wanted to jump the queue for 5£ each.The Check in People then Closed one of the regular positions to open an additional "preferential" checkin
Bringing out the worst in anyone.
HighlightsAll-inclusive options, Entertainment
Yes, I recommend this accommodation.
-1point
0of 1voted this as helpful.
Was this helpful?Yes0No1
Overall rating 
4 / 5
4 / 5
H10, Tenerife Playa - lovely!
PostedMarch 30, 2014
Customer avatar
 
Please wait while more information about Nich is loaded.
Additional information about Nich could not be loaded.
fromWales
Age:36-45
Gender:Female
Traveller type:Family with children
Room / apartment 
3 / 5
3 / 5
Location 
4 / 5
4 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
4 / 5
4 / 5
Food (if applicable) 
3 / 5
3 / 5
Service (if applicable) 
5 / 5
5 / 5
Overall holiday 
4 / 5
4 / 5
Flight 
3 / 5
3 / 5
Transfer 
3 / 5
3 / 5
Holiday Provider Service 
3 / 5
3 / 5
The staff were very friendly and welcomed us as a family with two very lively young boys! We were able to relax as parents as the lifeguard really watched the boys in the swimming pool. If they were too loud or overly raucous they quietly told them without causing a scene.
The boys loved the food - mostly because of the ice cream.
The location is lovely as the views are great but you are still within walking distance of the lido and the old town.
I think this hotel is great because you feel as if your in Tenerife not in a hotel which could be anywhere. It is very clean in the rooms and all over the hotel. The pool is extremely clean and the water is not overly chlorinated.
The cook in the restaurant recommended a lot of food and somehow you always felt as if they were giving you a more personal touch
We will return as we love the 'atmosphere' of this hotel. Its relaxing, lovely views, you feel as if you are in Tenerife and its not too commercial. The staff were so lovely and very approachable!!!!
HighlightsProximity to local attractions, Onsite restaurants & bars, Welcoming staff, Pool/water sports, The view, relaxing atmosphere, clean and fresh environment
Yes, I recommend this accommodation.
+3points
3of 3voted this as helpful.
Was this helpful?Yes3No0
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