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Club Hotel Aguamarina

Spain, Balearic Islands, Menorca, Arenal D'en Castell

Club Hotel Aguamarina
Club Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel AguamarinaClub Hotel Aguamarina
Hotel Info

Travellers love...

  • Airtours Kids' Club
  • Five swimming pools
  • FREE kids' places
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TripAdvisor Rating
3.5 3123 reviews
Our customers
94 reviews

Children will love having fun and making new friends in our Lollo & Bernie Kids Clubs, with daily activities and visits from our friendly mascots Lollo & Bernie.

It's all about family fun at Club Hotel Aguamarina. With splashtastic waterslides, loads of sports and lively entertainment that everyone will enjoy, things here are pretty much non-stop during the school holidays. There's no doubt that kids will have the times of their lives as they have a huge pool to themselves and the adventure zone is like a dreamland. And if you love nothing more than spending time at the beach, just take a short stroll through the gardens and you'll be on the sands in seconds.

Please Note

You'll need to pay a Tourist Tax locally at this accommodation.

Inflatables are not permitted in the swimming pool.

Location

Just 100m through the grounds from the beach, in an elevated spot that gives the hotel a split-level layout. 400m to restaurants, bars and shops. 700m to resort centre.

FCO travel advice to help you stay safe. Foreign travel advice

Club Hotel Aguamarina scores a 3.5 out of 5, based on 3123 reviews.

What's included in the All Inclusive package?

  • HIGHLIGHTS
  • Buffet breakfast, lunch and dinner with show cooking
  • Locally branded alcoholic drinks 11am-11pm
  • Afternoon tea and coffee with cakes and biscuits
  • Ice cream served throughout the day
  • A variety of sports, games and activities plus evening entertainment for all the family
  • FOOD & DRINK
  • Buffet restaurant with show cooking
  • Poolside snack bar (serving cold sandwiches, cakes and biscuits)
  • Pizza oven offering freshly made pizzas at lunchtime
  • Lounge bar
  • SWIM & SUN
  • Two outdoor swimming pools
  • Waterslides 
  • Large adult-only whirlpool
  • One of the largest kids' pools in Menorca 
  • Second kids' pool
  • Toddler's splash pool
  • Sun terrace with sunloungers
  • SPORT & RELAXATION
  • Volleyball
  • Basketball
  • Football
  • Mini-golf
  • Aerobics
  • Aquaerobics
  • Darts 
  • Gym (min. 18yrs)
  • JUST FOR KIDS
  • Lollo & Bernie Kids' Club (3-7yrs), Junior Club (8-11yrs, 1 May-30 Sep)
  • Teen Club (12-15yrs, Jul-Aug)
  • Various' kids' activities
  • Playground
  • Mini-disco
  • Kids' buffet
  • Highchairs
  • Cots
  • EVERYTHING ELSE
  • Frequent evening entertainment, usually including live shows 
  • 24hr reception
  • PAYABLE LOCALLY
  • Tennis
  • In-room safe
  • In-room minibar available on request
  • Wi-Fi (hotel and rooms)
  • Mini-market (not hotel-run, open mid Jun-Sep depending on demand)
  • Parasols
  • Kettles
  • Currency exchange
  • Games zone
  • Pool tables
  • Laundry service (self-service)
  • Premium snacks and meal options
  • International and premium branded drinks and cocktails
  • Pool/beach towels

General Room Information

Rooms (up to three adults or two adults and two children) have twin beds plus extra folding bed or foldaway bunk beds, centrally controlled air conditioning, satellite television, hairdyer, bath or shower room, and balcony or terrace.

Also available at a supplement: Sea View Rooms. A limited number of Twin Rooms for sole use. Family Suites (four-five adults plus one child) have two separate twin bedrooms with one bathroom.

Facilities, activities and opening times/dates are subject to change
Rooms

Twin Room

For two-three people. With twin beds plus extra fold-out bed. Centrally controlled air conditioning, satellite television, safe (payable locally), bath or shower room, hairdryer, and balcony or terrace. Rooms may vary in style.

Room

Same size as Twin Room. For three adults or two adults & two children. With twin beds plus fold-out bunk beds. Centrally controlled air conditioning, satellite television, safe (payable locally), bath or shower room, hairdryer, and balcony or terrace.

Sea View Twin Room

For two-three people. With twin beds plus extra fold-out bed. Centrally controlled air conditioning, satellite television, safe (payable locally), bath or shower room, hairdryer, and balcony or terrace with sea view. Rooms may vary in style.

Questions & Answers
(27 Questions : 27 Answers)

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Ratings and Reviews
Thomas Cook reviews
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    View from our room
    View from our room
    View from our room
    photo from customer review
    Overall 5 out of 5 5 out of 5
    Fantastic resort in Menorca for couples and families
    September 23, 2015
    ByAliFR8fromScotland
    We had a fantastic time in Arenal D'en Castel, Menorca. The room was... (Show full review)
    Read this review
  • photo from customer review
    Overall 5 out of 5 5 out of 5
    Great family hotel
    August 1, 2014
    BySastinfromAncrum, Jedburgh, Scottish Borders TD8, UK
    Well having been to the hotel in 2013 I booked virtually straight away... (Show full review)
    Read this review
Product reviews
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Ratings summary
Overall rating 
3.7 / 5
3.7 / 5
Open Ratings Snapshot
Rating breakdown 94 reviews
5 Stars
29
4 Stars
30
3 Stars
17
2 Stars
12
1 Star
6
Authentic Reviews Authentic Reviews
Room / apartment 
3.3 / 5
3.3 / 5
Location 
4.3 / 5
4.3 / 5
Cleanliness 
3.8 / 5
3.8 / 5
Value for money 
3.5 / 5
3.5 / 5
Food (if applicable) 
3.6 / 5
3.6 / 5
Service (if applicable) 
3.5 / 5
3.5 / 5
Overall holiday 
4.1 / 5
4.1 / 5
Flight 
4.1 / 5
4.1 / 5
Transfer 
4.1 / 5
4.1 / 5
Holiday Provider Service 
4.1 / 5
4.1 / 5
76 out of 947681%reviewers recommend this accommodation.
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Product ReviewsWrite a review
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Overall rating 
1 / 5
1 / 5
Disappointing holiday 9/10/2018
PostedOctober 12, 2018
Customer avatar
 
Please wait while more information about Paul5jon is loaded.
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fromUk
Age:55-64
Gender:Female
Month of travel:October
Location 
2 / 5
2 / 5
Cleanliness 
1 / 5
1 / 5
Value for money 
1 / 5
1 / 5
Food (if applicable) 
1 / 5
1 / 5
Service (if applicable) 
1 / 5
1 / 5
My friend and I have just came back from a 4day break to this hotel the food never changed not much choice either and always cold, around the outside seating area was dirty never seen it get cleaned also the pool area was dirty all the time. I won’t be stopping here again was glad to get home.
No, I do not recommend this accommodation.
Response from Thomas CookBy JennetCustomer ServiceOctober 18, 2018
Dear Paul5jon,

Thank you for taking the time to comment and share your experience about Club Hotel Aguamarina.

We are also thankful for your critical feedback concerning the food at the hotel.

We believe that the hotel will work hard to optimize their food offering to meet the demands of all our clients.

Despite your disappointment, we hope to see you in the future.

Kind regards,



0points
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Overall rating 
2 / 5
2 / 5
Very basic hotel
PostedSeptember 26, 2018
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Please wait while more information about Sunlovers2109 is loaded.
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fromBirmingham
Age:55-64
Month of travel:September
Room / apartment 
1 / 5
1 / 5
Location 
4 / 5
4 / 5
Cleanliness 
4 / 5
4 / 5
Value for money 
2 / 5
2 / 5
Food (if applicable) 
1 / 5
1 / 5
Stayed at this hotel a couple of weeks ago so on a positive note, it’s great for kids and families....first impressions of the hotel is that it looks very tired in decor but clean, very basic , no fridge in room unless you pay extra and the same goes for a kettle, safe was also charged for, must point out the beds are really hard and uncomfortable so be careful if you have back problems, bathroom very basic and outdated but room was always cleaned, balconies not very private....... there are no facilities if you want a coffee before breakfast in the patio area next to restaurant as they don’t open till 10:00 am, must also mention the seating areas in the stage area and cafe bar area are hard and just like deckchairs, parasols round the pools cannot be moved as they’re fixed in the ground so shade very limited unless you put parasol up and sit on sunbeds in the row in front for shade, ....the restaurant itself is small and therefore have to queue to get in for evening meal, food was only just warm so by the time you got back to your seat it was cold, although there was a variety of food it was still a limited choice, we ate out a few nights as menu seems to be repetitive ......hotel itself is surrounded by beautiful scenery and wonderful sea view.....entertainment is well, designed for kids so don’t expect too much after kids session has finished , needs an adult only section for a bar where’s there’s no screaming kids running around late at night playing football around the tables and knocking glasses of drinks over. In a nutshell, it’s an ideal family hotel.
Yes, I recommend this accommodation.
Response from Thomas CookBy ArzuCustomer ServiceSeptember 28, 2018
Dear Sunlovers2109,

We are very thankful to you for sharing your feedback; so important for us to measure our service quality and for our continuous improvement in our quest for excellence.

We are glad to read that you liked the family friendly atmosphere, the general cleanliness, the great location with beautiful scenery and wonderful sea view as well as the good entertainment.

On the other hand, we do apologize because we could not fulfill your expectation. Be sure that we will share your feedback with the hotel in order to keep working in continuous improvement. Needless to say, that this does not reflect the usual standard that the Club Hotel Aguamarina offer his guests.

Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Please give us another chance to make up. We hope to see you again in the near future.

Kind regards,
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Overall rating 
3 / 5
3 / 5
Fantastic holiday!
PostedAugust 8, 2017
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Please wait while more information about Rach2010 is loaded.
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fromHuddersfield
Age:36-45
Month of travel:July
Room / apartment 
4 / 5
4 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
4 / 5
4 / 5
Food (if applicable) 
4 / 5
4 / 5
Service (if applicable) 
4 / 5
4 / 5
Just returned from a weeks holiday at Aguamarina.
I travelled with my two young children aged 7 & 5. They have absolutely loved it. There is so much to do, the staff were on hand to entertain pretty much all day.
The hotel is spotless and our room was cleaned every day.
The food was delicious and the hot food was cooked in front of you. It was replenished quickly and never ran out.
The beach is located at the back of the hotel, we had no trouble getting beds and it never felt too busy. Beautiful sea, great snorkelling.
I have no complaints about this hotel and would definitely go back.
HighlightsChild-friendly activities, atmosphere, Entertainment, All-inclusive options
Yes, I recommend this accommodation.
+8points
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Overall rating 
1 / 5
1 / 5
Would never go back and the bad reviews seem to have vanished!
PostedApril 2, 2017
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fromNorwich, UK
Age:36-45
Gender:Male
Month of travel:August
Room / apartment 
1 / 5
1 / 5
Location 
3 / 5
3 / 5
Cleanliness 
1 / 5
1 / 5
Value for money 
1 / 5
1 / 5
Food (if applicable) 
1 / 5
1 / 5
Service (if applicable) 
1 / 5
1 / 5
Stayed here last summer with my two boys - they enjoyed their holiday as there were pools, football and other children to play with but other than that it was the worst holiday and worst hotel I've ever stayed at. The hotel staff and Thomas Cook Rep did their best to try to sort out problems but they were fighting a losing battle.
Actively monitored the reviews as they were being posted whilst I was there as they were so bad and yet when sorting the reviews today by 'newest' none of them appear - where did they all go - there were dozens in a week?
Room - small and filthy - can post pictures of what I found on the bathroom floor but you wouldn't want to see it and that was after it had been cleaned.
All inclusive - limited but as advertised - snacks very disappointing and the meals were not of a good standard, especially for the children.
Drinks - plastic cups really! I can understand around the pool but this was the standard for every drink unless you were in the restaurant.
Wi-Fi - don't pay the extra for the higher speed - you don't get it! monitored with SpeedTest and got my money back.
Sure I've already made a review but can't find it - remember being disappointed I had to give 1 start to make the review otherwise it would get none.
Will be coming back to see if this review is still here in a few months time.
No, I do not recommend this accommodation.
Response from Thomas CookBy Customer ServiceApril 4, 2017
Dear guest,

We apologise if the experience at Club Hotel Aguamarina last summer was not pleasant for you and your family, our ultimate goal is to have all our customers and friends satisfied and happy after coming back from their holidays. We encourage guests to submit feedback, positive and negative ones. They will be available at our websites for all other guests to read if they comply with our guidelines. Thank you for your feedback, we will make sure to forward it to the hotel management.

Once again, we’re very sorry and hope you will holiday with us again soon.
+2points
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Overall rating 
5 / 5
5 / 5
Wonderful time in Arundel de castelle menorca
PostedJune 16, 2016
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Please wait while more information about Mimi47 is loaded.
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fromFareham
Age:46-54
Gender:Female
Traveller type:Family with children
Month of travel:May
Room / apartment 
5 / 5
5 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
5 / 5
5 / 5
Service (if applicable) 
5 / 5
5 / 5
Overall holiday 
5 / 5
5 / 5
Flight 
5 / 5
5 / 5
Transfer 
5 / 5
5 / 5
Holiday Provider Service 
5 / 5
5 / 5
Our holiday was truly fabulous. Everything was taken care of by Thomas Cook. From the flight to the hotel.
Transfers wee smooth, the excursions were value for money. The hotel was clean comfortable and the staff were friendly and helpful. The food was excellent and the choice was amazing. Three swimming pools and water slides. There were lots of activities for children and the evening entertainment was brilliant. The location was absolutely beautiful with stunning unspoilt views. It's my second time here and I will go again as it is a guaranteed perfect vacation. Thank you Thomas Cook.
HighlightsEntertainment, Onsite restaurants & bars, Child-friendly activities, Lively atmosphere, The view, Proximity to local attractions, All-inclusive options, Pool/water sports, Welcoming staff
Yes, I recommend this accommodation.
+5points
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Overall rating 
3 / 5
3 / 5
Relaxing Break
PostedSeptember 30, 2015
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fromDevon, UK
Age:46-54
Gender:Female
Traveller type:Group of mature travellers
Room / apartment 
3 / 5
3 / 5
Location 
5 / 5
5 / 5
Cleanliness 
3 / 5
3 / 5
Value for money 
3 / 5
3 / 5
Food (if applicable) 
3 / 5
3 / 5
Service (if applicable) 
3 / 5
3 / 5
Overall holiday 
4 / 5
4 / 5
Flight 
4 / 5
4 / 5
Transfer 
4 / 5
4 / 5
Holiday Provider Service 
4 / 5
4 / 5
This Hotel is in two parts. I believe the better hotel is the one closest to the beach. We did not stay in this part as it was full. Our room was clean and Ok. The beds were very firm and the pillow was dreadful. But its only for sleeping so it didnt matter too much. Food was good and enough choice for the few days that we were there. The entertainment is built around families and I still thought it was pretty poor and I think that may be due to being out of school holidays. Afternoon snacks were a little strange with odd mixtures of sandwiches and I wish the hotel would let you have a cup of tea in a china cup rather than a very small cheap plastic cup. Not sure if the water was OK to drink as this appeared to be on tap at the hotel but the rep advised not really to drink it so we had to buy a bottle of water from either the shop or hotel bar. Although all inclusive it doesnt include bottled water from the bar. The location and the beach is fabulous, lovely water and very clean beach. Great that you can have a pair of sun loungers and umbrella all day for not too expensive a charge. We came and went to the hotel for food and drinks and all was OK with leaving our towels etc down at the beach. Shame the hotel dont really have a small cafe down at the beach as a bit of an uphill walk if your not very fit. I would go again as thought the place was great and good for a relaxing break. I will take my own pillow next time.
HighlightsThe view, beach
Yes, I recommend this accommodation.
+3points
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Overall rating 
3 / 5
3 / 5
Great holiday
PostedSeptember 24, 2015
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fromNottinghamshire
Age:36-45
Gender:Female
Room / apartment 
3 / 5
3 / 5
Location 
5 / 5
5 / 5
Cleanliness 
3 / 5
3 / 5
Value for money 
3 / 5
3 / 5
Food (if applicable) 
3 / 5
3 / 5
Service (if applicable) 
3 / 5
3 / 5
Holiday was good value, wouldn't call it all inclusive as no food in between restaurant opening times only 4pm was croisant, biscuits or scabby sandwhich
HighlightsChild-friendly activities, atmosphere, location to beach
No, I do not recommend this accommodation.
+4points
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Overall rating 
5 / 5
5 / 5
Fantastic resort in Menorca for couples and families
PostedSeptember 23, 2015
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Please wait while more information about AliFR8 is loaded.
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fromScotland
Age:36-45
Gender:Female
Traveller type:Mature couple
Room / apartment 
5 / 5
5 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
5 / 5
5 / 5
Service (if applicable) 
5 / 5
5 / 5
Overall holiday 
5 / 5
5 / 5
Flight 
5 / 5
5 / 5
Holiday Provider Service 
5 / 5
5 / 5
User submitted photo
We had a fantastic time in Arenal D'en Castel, Menorca. The room was perfect, with our sea view. It was cleaned daily and we were given fresh towels daily. There was a fabulous choice of food at all meal times. Staff were really helpful. And there was entertainment every night. I cannot fault this holiday at all. I would love to go back.
HighlightsEntertainment, Onsite restaurants & bars, Child-friendly activities, Lively atmosphere, All-inclusive options, Welcoming staff
Yes, I recommend this accommodation.
+3points
3of 3voted this as helpful.
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