Thomas Cook

Moon Palace Cancún

Mexico, Cancun Area, Cancun

Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún
Moon Palace Cancún

Travellers love...

  • Up to $2,500 resort credit
  • Family Suites for up to six
  • Unlimited à la carte dining

Moon Palace Cancún - Hotel Info

Enjoy a lively atmosphere and the best in Mexican hospitality at Moon Palace Cancún. Five-star facilities include world-class restaurants, a lavish spa and a 27-hole golf course designed by Jack Nicklaus. Guests can relax in their in-room whirlpool and enjoy breakfast overlooking tropical landscapes, or cool off in the largest pool in Cancún.

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Location

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In a secluded setting on the beach. 22km from Cancún.
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Facilities, activities and opening times/dates are subject to change

Rooms

Concierge Level Ocean View Room

Located in Sunrise and Nizuc sections of resort. With a king-size bed. Air conditioning, satellite television, safe, minibar (restocked every other day with water, soft drinks and beer), premium-brand spirit optics, bottle of wine on arrival, 24hr room service, free Wi-Fi, DVD/CD player, double whirlpool bath, coffee maker, iron, ironing board, bathrobes and slippers, hairdryer, hair straightener, shower room and balcony or terrace with ocean view. Also includes 25 minute massage for two people (once during stay), access to exclusive private beach area with loungers and waiter service, private check-in and check-out, early check-in and late check-out (subject to availability), concierge phone service and private candlelight dinner at select locations (once per stay).

Superior Deluxe Ocean View Room

Located in Sunrise and Nizuc sections of resort. With a king-size bed or two double beds. Air conditioning, satellite television, safe, minibar (restocked every other day with water, soft drinks and beer), spirit optics, bottle of wine on arrival, 24hr room service, free Wi-Fi, double whirlpool bath, coffee maker, iron, ironing board, bathrobes and slippers, hairdryer, hair straightener, shower room, and balcony or terrace with ocean view.

Deluxe Family Room

Located in Sunrise section of resort. First bedroom with a king-size bed and second bedroom with two double beds. Air conditioning, satellite television, games console, DVD player, selection of games and DVDs (on request), kids' room service menu, safe, minibar (restocked every other day with water, soft drinks and beer), spirit optics, 24hr room service, free Wi-Fi, double whirlpool bath, coffee maker, iron, ironing board, bathrobes and slippers, hairdryer, hair straightener, shower room, and balcony or terrace with garden view.

Golf Junior Suite

Borders the on-site 27-hole Jack Nicklaus Signature Golf Course. With a king-size bed. Air conditioning, satellite television, safe (no charge), minibar (restocked every other day with water, soft drinks and beer), spirit optics, bottle of wine on arrival, 24hr room service, free Wi-Fi, coffee maker, iron, ironing board, bathrobes and slippers, hairdryer, hair straightener, shower room, double whirlpool bath, and furnished screened terrace with golf course view. Also includes private golf cart for personal use.

Family Connections Luxury Suite

This room category has changed its name and is now called a Deluxe Family Room. You can find the description of the Deluxe family room in the list above.

Moon Palace Cancún - Reviews

Thomas Cook reviews

88%
of our customers recommend this hotel
Overall rating
Overall holiday
4.5/5
Food (if applicable)
5/5
Age: 55-64
Traveled: December
Overall holiday
2/5
only visited resort due to a wedding, resort good but evening entertainment not very good, relied on dry weather. stayed @ the moon place spa and golf resort.
Traveled: April
Overall holiday
5/5
Great all inclusive. 3 parts of the hotel catered for people with different requirements. All of the restaurants were great...bar the Mexican. Staff were lovely. Our room was fantastic. The one improvement that could be made was that staff keep a closer eye on sun loungers. The only was we could get one was by being poolside by 6am. However later on in the week more sunloungers were put out. A wonderful all inclusive holiday. Just a shame we flew with Thomas Cook. Please fly with another airline. Poor customer service and complaining got us nowhere.
Traveled: September
Overall holiday
5/5
Booked the holiday with Thomson Taylormade but flew with Virgin. Would recommended Virgin as they are about the only airline that pays the exit tax which is approximately £48.00 On arrival at the airport we were greeted by a rep who directed us to a mini bus that to us to the resort on arrival at the reception we were greeted by the bell boys who gave us nice cold face towel which was a nice touch especially as it is so humid out there. We were then taken to our room by the bell boy after having checked in at the reception we weren't happy with the room they offered us because it was what we thought we were getting having two teenagers it was suitable because it had to quenn size beds and we couldnt expext our teenage son and daughter to sleep together after gone back to the reception to have a moan we was given the chance to up graded to an ambassador suite but it was an additional £1,200.00 wasn't happy at the time but was worth every penny as we had an amazing sea view and because where it was positioned we never suffered with the mosquitos we all returned home without any bites. But once we got all the room sorted out the holiday was amazing could fault the cleanliness the staff couldn't do enough for you. Most of the restaurants were waiter service and the food was excellent in ever one we went to would highly recommended Momos in the sunrise section of the resort. This resort caters for families with teenagers because they have got so much to occupy them especially the teen lounge of a evening Would I go back? Yes definitely would highly recommended it, and if you play golf definitely take your clubs because the Jack Nicklaus designed course it the most challenging and most beautifulest course I have ever played and I have played a lot of courses in Marbella and Portugal and this leaves them standing.
Traveled: September
Overall holiday
5/5
I had read some of the reviews prior to going, however as the greater number gave 5/5 was not really concerned. Most of the minor concerns reviewed are the same as we found. The flight was pretty poor to start with, the aircraft was very dated, the cleanliness was not what I would expect from the 5star experience that Thomas Cook are selling with the price tag being paid. Passengers finding that they had not included in flight meals as it was an optional extra, I'm sure the 10 hour flight and cost should really include the basic meals we were supplied with. The flight experience was similar to an easyjet sell sell experience. On arrival to the resort, we were met with an extremely friendly staff at Nizuc site. For the whole 12 day stay we could not fault the staff in any way, we stayed in a superior room or in plain terms basic room, not that it was basic, very well equipped and a fantastic ocean view. We did like the idea of the ways the restaurants ran, after having different experiences in European all levels of international inclusive buffets, moon palace have dedicated cuisines, so you have a menu and waiters for their Italian, Brazilian, Mexican, steak and oriental restaurants. The entertainment was not brilliant and only lasted on average an hour so you may need to find your own entertainment in the evenings. The pool was generally dirty, why do they have poolside bars and serve children or irresponsible adults? Plastic glasses, slices of lemon and a film of spilt drinks on the surface of he water was not appealing! We had prior knowledge by Thomas Cook regarding the refurbishment works, we were given the option to change resort but felt that it would be minimal disturbance. However there did not seem to be any logic in how they executed the work. One day a block would be near demolished but did not see any teams making good! The sites seemed to be random rather than sectioning complete areas off, it was noisy at times however not really dusty. The transportation between the Grand, Nizuc, Sunrise and the golf club was excellent, one occasion, we did have to wait 10 mins but there are countless numbers of golf buggies being driven round that will stop and take you where you want to go. As for the "resort credits" you don't get anything for nothing! If you have that attitude you won't be disappointed. The exaggerated costs for the trips, treatments or the dolphins seem ridiculous to what you would pay however the four of us swam with the dolphins for $556 usd, in uk pounds cost £55 so I thought really good value. However with the photos an additional £185! The know how to make money. The location of the resort meant that you were kept away from the other side of Cancun, we had a trip to a flea market near the moon palace beach resort where you were being sold at continually, go into Cancun and see how long you last! Over all would recommend the resort to anyone but fly with your preferred airline!
Traveled: April
Overall holiday
1/5
Review of Concierge Level Ocean View Room in Sunrise Section: Welcome to the hotel: Initial impressions were poor as we were left standing at the lobby for 10 minutes without anyone talking to us/taking our bags. Other families had been moved though. Check in - VIP check-in did not take place (this was part of our upgrade package). Normal check in VERY slow and queuing for around 15 minutes. Upon check in the receptionist was businesslike, if not cold. They were very forceful in setting up a credit/debit card to use for the hotel credits, but you DO NOT need to do this. Hotel Room - We booked the concierge level Ocean View as an upgrade. The positives were that they had a good hairdryer/straighteners, king size bed which was comfortable, alcohol in the room and a large whirlpool bath. However these amenities are likely to be found in most rooms and therefore concierge not really required. Negatives - candlelight dinner as part of the package actually takes place in a restaurant so not very romantic, thus we did not take up this offer. The 2 massages included in the package were never discussed with us, so did not book. Essentially the concierge level provides no value for money, and the hotel is too big to provide any personalized service and certainly there is no special concierge for your room (e.g. upgrade menu only had a 6 dishes on it, and room service usually took a very long wait). The view from the room was ok and you could see the ocean, however it overlooked a children's pool - for a couple on a romantic holiday this was not acceptable. See advice at the end for which section to book into. Hotel Capacity - The hotel was not at full capacity at the moment (despite spring break) because there is lots of building work going on. When they open the new sections, the hotel amenities will be far too busy and not enough pool or restaurant space. Currently the restaurants and pools get very busy (at max capcacity) with the capacity reduced. Beach - Very similar to most beaches along this coast. If you want the blue sea/white sand head into cancun. The beach at this hotel has lots of seaweed, so lots of trucks going along each day (some days until mid-day) which is very noisy and smelly whilst sunbathing. They even run along the special concierge/premium section on the beach which makes the upgrade even less special! Amenities - Mini golf, and daily activities by the pools. They run a shuttle service into 2 of their other hotels into cancun - get off at Beach Palace which has a roof top pool and sunbathing area (amazing views). This is also very close to the shopping centre (approx 5 mins walk). Restaurants - The grill has excellent food as well as excellent service. The brazillian was good but service can be slow and the queues in the evenings can get busy... as a couple this is not too bad but if you are a group you may spend the evenings queuing! The Italian restaurant at the golf club was very good but you have to book in advance. The transport to the golf club is quite poor, especially coming back at night.. be prepared for a long wait. Most of the buffets were good, although we found Nizuc's buffets better than Sunrise. Bars - sky bar and british pub were good as these are quiet adult areas with some pool tables and good service. Most of the other bars are average. Transfers/Flights - Transfers from Thomas Cook were poor on the way to the hotel, but generally the flights were good and customer service from flight crew was great. To sum up, if you are looking for a quiet relaxing holiday as a couple then book into the Grand (not Nizuc or Sunrise).... or another hotel if you want something special (definitely would not recommend this for a honeymoon). However if you prefer something more lively book for Nizuc or Sunrise.
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