Thomas Cook

Hyatt Zilara Cancún

Mexico, Cancun Area, Cancun

Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún
Hyatt Zilara Cancún

Hotel Info - Hyatt Zilara Cancún

Travellers love...

  • Adult only 18+
  • Five gourmet restaurants for dinner
  • 24hr lounge
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TripAdvisor Rating
4.5 7650 reviews
Our customers
9 reviews

Premium holidays made for you.

Previously known as THE ROYAL Cancún, Playa Resorts and the world-renowned Hyatt Hotels & Resorts have teamed up to provide the ultimate adults-only, all-suite property situated in the heart of Cancún. With an emphasis on luxurious touches and high standards, there is a butler service at the beach and pool and the Premium Benefits offer innovative touches.

Please Note

Minimum age is 18yrs.

Location

On a stunning beachfront in the heart of Cancún's Hotel-Zone, across the road from restaurants and shops. 2.5km from the bars and clubs of the Party-zone.

FCO travel advice to help you stay safe. Foreign travel advice

Hyatt Zilara Cancún scores a 4.5 out of 5, based on 7650 reviews.

What's included in the All Inclusive package?

  • HIGHLIGHTS
  • Unlimited gourmet dining at a choice of five à la carte restaurants for dinner
  • International brand drinks at the bar served until midnight and 24hrs a day in the VIP lounge
  • 24hr room service and minibar restocked daily with beer, soft drinks and water
  • Professional Cirque du Soleil-style shows and nightly entertainment
  • A range of activities including volleyball, spinning, pilates and yoga classes
  • Wi-Fi throughout the hotel
  • FOOD & DRINK
  • Five gourmet à la carte restaurants  
  • Coffee house serving pastries and desserts  
  • Snack bar  
  • Seven bars including swim-up bar, wine corner and beach bar
  • 24hr VIP lounge, serving hôrs d'oeuvres, snacks and drinks  
  • Waiter service on the beach  
  • 24hr room service  
  • New Year's Eve Gala meal
  • SWIM & SUN
  • Outdoor pool  
  • Sun terrace with sunloungers and parasols  
  • Pool/beach towels
  • SPORT & RELAXATION
  • Volleyball  
  • Aquaerobics  
  • Yoga  
  • Aerobics  
  • Spinning  
  • Pilates
  • Gym
  • EVERYTHING ELSE
  • Frequent evening entertainment including live music and "Cirque du Soleil" style shows  
  • Cooking lessons  
  • Free Wi-Fi
  • PAYABLE LOCALLY
  • Scuba-diving centre  
  • Spa, beauty treatments and massages  
  • Traditional Mexican temazcal steam bath  
  • Tours and excursions  
  • Laundry and dry cleaning service  
  • Currency exchange

General Room Information

Zilara Junior Suites Double (up to four adults) have two double beds, air conditioning, flat-screen satellite television, CD/DVD player, minibar restocked daily with water, beer and soft drinks, Wi-Fi, safe, iron, ironing board, hairdryer, double whirlpool, walk-in shower and balcony or terrace facing the sea.

Also available at a supplement: Zilara Junior Suite King. Zilara Ocean View Junior Suites with double or king-size beds. Zilara Ocean Front Junior Suites with double or king-size beds. Zilara Ocean View Swim-up Suite King with direct pool access and Premium benefits including exclusive access to the Chefs Plate gourmet restaurant and a reserved beach cabana. Zilara Ocean Front Luxury Suite King with Premium benefits including exclusive access to the Chefs Plate gourmet restaurant and a reserved beach cabana. Presidential Suites with Premium benefits including exclusive access to the Chefs Plate gourmet restaurant and a reserved beach cabana.

Facilities, activities and opening times/dates are subject to change

Rooms

Zilara Double Junior Suite

Located on the lower floors of the hotel, with 2 double beds, air conditioning, flat-screen satellite TV, CD/DVD player, mini-bar with water, beer and soft drinks (restocked daily), free Wi-Fi, 24hr room service, iron, ironing board, hairdryer, turndown service, bathrobes, slippers, double whirlpool, walk-in shower and balcony or terrace facing the sea.

Zilara Double Ocean Front Jnr Suite

Located at either end of the hotel closer to the beach with balcony with oceanfront views. Two double beds, air conditioning, flat-screen satellite TV, CD/DVD player, mini-bar with water, beer and soft drinks (restocked daily), free Wi-Fi, 24hr room service, iron, ironing board, hairdryer, turndown service, bathrobes, slippers, double whirlpool, walk-in shower and balcony with oceanfront views.

Zilara Ocean View Double Jnr Suite

Located on the upper floors of the hotel with balcony with ocean view, with two double beds, air conditioning, flat-screen satellite TV, CD/DVD player, mini-bar with water, beer and soft drinks (restocked daily), free Wi-Fi, 24hr room service, iron, ironing board, hairdryer, turndown service, bathrobes, slippers, double whirlpool, walk-in shower and balcony with ocean view.

Zilara King Junior Suite

Located on the lower floors of the hotel, with one king-size bed, air conditioning, flat-screen satellite TV, CD/DVD player, mini-bar with water, beer and soft drinks (restocked daily), free Wi-Fi, 24hr room service, iron, ironing board, hairdryer, turndown service, bathrobes, slippers, double whirlpool, walk-in shower and balcony or terrace facing the sea.

Zilara Ocean View Swim Up Suite

Split level rooms on the ground floor at beach level with direct pool access. in-suite check-in, access to the Chef's Plate gourmet restaurant and use of a Beach Cabana. 1 king-size bed, air conditioning, flat-screen satellite TV, CD/DVD player, mini-bar with water, beer and soft drinks (restocked daily), free Wi-Fi, 24hr room service, iron, ironing board, hairdryer, turndown service, bathrobes, slippers, double whirlpool, walk-in shower and terrace with direct access to the swin-up pool and ocean views.

Reviews - Hyatt Zilara Cancún

Thomas Cook reviews

100%
of our customers recommend this hotel
Overall rating
Overall holiday
5/5
Food (if applicable)
5/5
Traveled: February
Overall holiday
5/5
Travelled to Hyatt Zilara 24th Jan for two weeks. The staff at the hotel are fantastic, they are happy to serve you whether you tip or not. The rooms are great with fantastic beds and pillows, you get to choose what pillow you like. The mini bars have a great selection of drinks and you also have four bottles of spirits. The view from all the rooms are oceanfront with great views of the beach and sea. There are a lot of restaurants that you don't have to book with the exception of Chefs plate which is for higher category of rooms, but we didn't miss it as the other restaurants were excellent. The entertainment was very good with different bands on each evening after a floor show with acrobatics and Mexican dancing. Flights to and from Cancun were very good although there seemed to be a problem with seating in the premium cabin. One disappointment was having to wait over an hour on arrival on the bus for two sets of passengers, who didn't turn up. I would have thought considering the cost of the Hotel and being a signature holiday we would have had taxi transfers, something TC should look at. All in all an enjoyable holiday and one that I would recommend.
Traveled: April
Overall holiday
5/5
booked this hotel as royal cancun , but by the time we went it had been taken over as hyatt zilara . we had nothing to compare to but we found this hotel amazing, from the waiting staff to the pool / beach butlers, to house keeping , to bar staff everyone could not do enough for you. bedding changed daily towels twice daily ! nothing was to much trouble for any member of staff. we would recomend this hotel 100 per cent , cant wait to go back
Traveled: March
Overall holiday
5/5
We stayed at the Royal and it was absolutely amazing, the staff could not do enough for you. Stayed at some great hotels but this was just unbelievable. Definitely worth every penny.
Traveled: January
Overall holiday
5/5
This hotel is really fantastic, probably the best I've ever stayed in. The service at all the bars, restaurants, pool, beach, gym and spa were all excellent. The location is great, private enough to have a relaxing time on the beach yet still only 5 minutes in a taxi to go to the centre of the hotel zone where all the night life is. The gym and spa are also excellent and the spa treatments were reasonably priced for such a hotel. The restaurants are a little mixed in quality in my opinion. Maria Marie, Chef's Plate and Pelicanos were all very good. The buffet-style restaurant Spice is also quite nice. However, the Asian restaurant and Tapas restaurant had a really poor selection and weren't good at all. The only other complaint I had about the hotel is that I asked several times for the hotel staff to provide tea bags in my room as well as just coffee but it never happened. I also had to ask a lot of times to get more toiletries in the bathroom. These are minor complaints but not something I'd expect from a hotel like this. Apart from these small issues I'd have no trouble recommending this hotel to anyone wanting a hotel in Cancun and was really very happy with my stay there and didn't want to leave! On the complete opposite from the service in the hotel was the service from Thomas Cook on the flight. It was like flying with EasyJet for 12 hours. Nothing is included in the price of the holiday so absolutely everything on the flight must be paid for. This includes headphones, adapters for your headphones, all drinks and food, even the TV! And the TV didn't even work on either of my flights there or back. Blankets and pillows were only available for children. I think the level of service on a flight as long as this was absolutely abysmal and really didn't contribute to my feeling of staying in a luxury hotel or a enjoying a nice holiday.
Traveled: August
Overall holiday
5/5
THE ROYAL IS BY FAR THE BEST HOTEL I HAVE EVER STAYED AT. MY WIFE AND I WERE TREATED LIKE KING AND QUEEN FOR 12 DAYS, THE SERVICE IS GREAT, FOOD IS FAB, THE STAFF CAN'T DO ENOUGH FOR YOU. WE WILL DEFFO BE GOING BACK HERE. I KNOW I SOUND LIKE I OWN THE HOTEL BUT IT REALLY IS THAT GOOD AND YOU WONT BE DISSAPPOINTED. RAFAEL ONE OF THE STAFF AROUND THE POOL GREAT GUY EVEN CLEANS YOUR SUNGLASSES FOR YOU. ALTOGETHER SUPERB
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