Some medical conditions require a fitness to fly certificate. If you consider yourself to have a condition that will require your G.P. to give authorisation for travel, please obtain a certificate from your G.P. stating you are fit to travel prior to contacting us. Fitness to fly certificates should be dated within seven days of the date of travel. If in doubt please contact us. If there is cause for concern or reasonable doubt as to whether a customer is 'fit to fly' we may request medical support in order to make a fair assessment.
Many airlines can offer a comprehensive range of pre-bookable services designed to meet your specific needs. Just choose the service you require and contact us no later than 48 hours before your departure (services can be booked as early as the day your booking is made) to make your request. We'll take care of the rest.
In order to meet safety requirements, we may refuse to accept a reservation or ask that a carer travels with you.
Safety reasons may include the ability to evacuate the aircraft, fasten or unfasten the seat belt, activate emergency oxygen or life jackets.
A carer must travel with any customer who does not meet the DFT (Department for Transport) code of practice definition of self-reliance.
In establishing whether someone is "self-reliant" the DFT stipulate that the customer should be independent in the following areas:
Feeding - in most cases the customer should be capable of feeding themselves. Cabin crew could still expect to assist with opening food containers and describing catering arrangements to blind people
Lifting - the customer should be capable of moving from a seat to an on-board wheelchair
Toileting - the customer should be capable of using the toilet facilities unaided. Cabin crew can assist customers to and from the toilet door with the on-board wheelchair, but cannot assist within the toilet for hygiene reasons
Communicating - the customer should be able to communicate with cabin crew and understand their advice/instructions
Medicating - the customer should be capable of administering their own medicines and medical procedures
Breathing - the customer should not be reliant on supplementary oxygen
If you are not self-reliant (capable of taking care of all your physical needs independently in-flight) a carer is required for travel to take care of these needs. The carer must purchase a ticket at the same time. A carer can travel with a maximum of 2 customers requiring additional assistance as outlined above. Airlines will endeavour to ensure that any accompanying person is seated next to the person requiring assistance.