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Complaints & Compliments

If you have a complaint or would like to share your experience with us please contact us via any of the channels listed below:

If you are yet to travel and would like to discuss your booking, please contact our Online Chat Team on our Frequently Asked Questions page. 

If you need to contact us about a flight or holiday you have returned from, please visit www.thomascook.com/customer-relations to submit your complaint via webform (email or letter) or phone us on 01733 224 814.

Alternatively, you can write to us at:
Customer Relations Department,
Thomas Cook,
Westpoint,
Peterborough Business Park,
Lynch Wood,
Peterborough,
PE2 6FZ