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How we can help to make your journey easier

If you have any disability, medical need or if you have difficulty moving around you’ll find the information you need for a smooth journey here.

To take full advantage of the free assistance that is available, you need to pre-book no less than 48 hours before your departure. If you advise us within 48 hours we will do our best to arrange assistance where possible.

If you are within 14 days of your departure date, please call our Customer Contact Centre on 0800 1073 409 (check with your service provider for any additional charges) to add your assistance. Outside of 14 days please click the link below.

Click to open our Special Request form



Your Accommodation

Overseas accommodation and transfer assistance.

At the airport

At the Airport

Special assistance at the airport.

assistance dog

Assistance Dog

Flying with an assistance dog.

injuries & disease

Injuries & Disease

Flying with broken limbs, contagious disease and allergies.

medical equipment

Medical Equipment

Medical equipment and oxygen on the flight.



Taking medication on-board.

mobility aids

Mobility Aids

Mobility aids and manual wheelchairs.



Flying while you are pregnant.

on board

On Board

Seating & Facilities while on-board your flight.

fitness & carers

Fitness & Carers

Fitness to fly and travelling with a carer.

hearding & visual impairments

Hearing & Visual Impairments

Travelling for the hearing and visually impaired.



How to provide feedback to us.