We’re sorry you didn’t have a great experience with us – thanks so much for taking the time to let us know.
If you’ve already given us feedback and are waiting for an update you don’t need to contact us again. We’re really sorry that it’s taking a bit longer than we’d like to reply to you at the moment.
We know it’s frustrating having to wait for us, but it’s important we look into everything you’ve told us so we can do better next time.
We promise to come back to you as soon as possible