Thanks for telling us about your holiday experience. Your information will be sent to our specialist Customer Relations team who will investigate the points you have raised by working with our teams.
Once the investigation is complete, one of our Customer Relations Executives will contact you. Our aim is to do this as quickly as possible but certainly within 28 days as recommended by the Association of British Travel Agents (ABTA) Please be patient so that we can fully investigate your complaint. If you haven’t heard from us after 28 days, please contact us to check the status of your complaint and we will give you an update.
Once again, thank you for taking the time to contact us.
Customer Relations Team