If you find that your baggage has been damaged while in our care you can report this to a baggage handling agent or you may then submit a claim through your own travel insurance, or through our Baggage Claims Department on the below link.
If you choose to claim through our Baggage Claims Department, you must contact them immediately, and no later than 7 days from the date of your flight. Failure to do so may result in your claim being refused.
It’s important that you’re aware that there are mandatory applicable aviation laws which set out what our liability to you is in the event that your baggage is lost or damaged. This liability is set out in the Montreal Convention and refers to something called “special drawing rights” or “SDRs”. SDRs are a form of a form of international money, which are converted into local currency on a daily basis.
Our liability for baggage claims is limited to 1,131 SDRs in accordance with the Montreal Convention. Based on current exchange rates, this is approximately £1,200.00, although you should note that this is subject to daily change dependant to the exchange rate at the time of calculation.
If the value of your baggage exceeds the liability limit we strongly recommend that you ensure you have adequate insurance in place before travelling.