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Whilst you're there

Your Resort Representative

At Thomas Cook, we are proud that our representatives are the best in the business. They are thoroughly trained in making sure that you have a great holiday, added to which they are local experts and their knowledge is at your disposal.

They make frequent visits to our hotels and apartments at regular times, and wil be at most properties for some time every day of the week. Our staff are also trained to know when they are not wanted, so if you want to do your own thing on holiday they'll be perfectly happy to leave you alone.

Thomas Cook representatives are always on hand to sort out any particular problem you could be experiencing and if you have a complaint they will do their best to solve the problem immediately. It is this all-round dedication to delivering the best holiday ever that makes a Thomas Cook holiday great.

When Will I First Meet Your Representative?

Once you have collected your baggage and cleared customs, you will be met by a Customer Service Representative who will be easily identified and situated in the airport arrival area. If transfers are included in the price of your holiday then your representative will direct you to your coach or taxi for the transfer to your resort and accommodation.

If your representative could not be present at the airport when you arrive, they will conduct your welcome meeting.

What is a Welcome Meeting?

You will receive an invitation to your welcome meeting on arrival. Your attendance at the welcome meeting is essential so that you can meet your Thomas Cook Representative and ask any questions that you may have. You will also have the chance to find out useful local tips, as well as ideas on where to enjoy the best days and nights out whilst on holiday.

How Do I Get in Touch with My Representative?

Following your welcome meeting, your Customer Service Representative will be available at the pre-arranged times displayed on the Thomas Cook noticeboard in your accommodation. Your Representative is there to help you so, if you have any further questions or a problem arises, please let them know as soon as possible so that they can do their best to resolve the matter quickly.

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About Our Holiday Deals

We have thousands of late holiday deals on sale right now. If you're looking for some winter sun, there are many deals to the Canary Islands including Tenerife Holidays, Lanzarote Holidays and Gran Canaria holidays.

Holidays in 2012

Need inspiration for your summer holidays in 2012? Have a look at our 2012 holiday destinations including Majorca holidays, Egypt holidays and Turkey holidays 2012 in our Thomas Cook brochures. We also offer travel credit card, travel insurance and foreign exchange.

Cheap holidays

We offer a range of holiday choices, from package holidays to beach holidays. We have a selection of all inclusive holidays, an impressive range of family holidays and hundreds of last minute holidays to choose from.

Luxury Holidays

For 5 star luxury, ultimate relaxation, and a range of activities for couple or families, try our luxury holidays in Greece, Tenerife, Greece, Italy, Europe, Canary Islands, Majorca and Greece.

Family Holidays

For great family holidays in Spain,or great value family deals in Turkey, Portugal, France, Europe, Cyprus, Greece and Tunisia.

All Inclusive Holidays

For great Tenerife all inclusive holidays,or great value all inclusive deals in Egypt, Turkey, Cuba, Mexico , Tunisia and Majorca.

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