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Cancellations

Even with the best of intentions and military-style planning, things can happen that put a holiday on the backburner. Cancellation charges are determined by the tour operator or cruise operator who is providing your travel arrangements and will be contained within the booking conditions that are shown during the booking journey. Please refer to these for applicable charges.

Should you find that you need to cancel your holiday with Thomas Cook Tour Operations, take a look at the advice below. Charges and information is only applicable to holidays booked with Thomas Cook Tour Operations.
The lead name on the booking must give written notice to cancel - this can include an email - and the charges shown below apply from the date that we receive the notice at our offices, or the travel agent activates the cancellation. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Also note the 'Exception' described below which may apply in addition to the scale of charges.

If any member of the booking cancels and you cannot fill that person's place, you may have to pay additional supplements for your accommodation. For example, you may have to pay single or under-occupancy supplements. If you do cancel, you must still pay any insurance premiums and amendment charges which arose before the cancellation, and any deposits paid for any pre-booked items or services.

Exception - Cancellation of certain transport arrangements, typically scheduled airline and Eurostar tickets can result in up to 100% cancellation charges regardless of the notice period given to us. We reserve the right to pass on these charges which will apply to the transport element of your holiday and the cancellation charges in the scale above will apply to the other elements of your holiday (e.g. accommodation, optional extras). Similarly, name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking, we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the charge listed in the "Amendments" section. Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater than the cost of the original ticket.

How do I cancel my booking?

The lead name on the booking must give notice to cancel in writing (this can include an email) and the charges shown below apply from the date we receive the notice at our offices, or the travel agent activates the cancellation.

What will it cost to cancel my booking? (Excludes late bookings)

If we receive notice of your cancellation more than 84 days before departure you will lose your deposit.

If we receive notice of your cancellation between 84 and 64 days before departure you will lose 30% of the cost of your holiday (or loss of deposit if greater).

If we receive notice of your cancellation between 63 and 50 days before departure you will lose 50% of the cost of your holiday.

If we receive notice of your cancellation between 49 and 29 days before departure you will lose 70% of the cost of your holiday.

If we receive notice of your cancellation between 28 and 15 days before departure you will lose 90% of the cost of your holiday.

If we receive notice of your cancellation 14 days or fewer before departure you will lose 100% of the cost of your holiday.

What will it cost to cancel my booking? (Late bookings)

If we receive notice of your cancellation more than 84 days before departure you will lose your deposit.

If we receive notice of your cancellation 84 days or fewer before departure you will lose 100% of the cost of your holiday.

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