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e-ticket FAQ's

When will I receive my e-ticket and Tour Operator invoice?

If you have provided a valid email address at the time of booking, we will email your Tour Operator e-ticket and invoice within 2 - 5 working days of making your booking.

Where no email address is provided, we will post your Tour Operator e-ticket and invoice to you within 3 to 28 days.

 

How do I request a new or replacement e-ticket and invoice?

If you haven't received your e-ticket via email please click here to request a new copy.

 

I am flying with a different airline, when will I receive my travel documents?

If you are not flying with Thomas Cook Airlines, please click here to find out about your chosen airlines travel document requirements.

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