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Low Deposit Scheme - Terms and Conditions

If your booking is one to which the thomascook.com Low Deposit Scheme applies, the following are the terms and conditions on which we will accept an initial deposit payment from you that is lower than the full deposit amount required by the tour operator/supplier.

Please read these terms and conditions carefully.

The amount of reduced deposit payable under the Reduced Deposit Scheme is as follows:-

Short Haul: reduced deposit: of £100 per adult | £50 per child (Full deposit £199.50 per passenger*)

Medium Haul: reduced deposit: of £125 per adult | £50 per child (Full deposit £199.50 per passenger*)

Long Haul: reduced deposit: of £150 per adult | £50 per child (Full deposit £249.50 per passenger*)

*Any traveller aged 2 years or over.

By paying a lower deposit than that required by the tour operator/supplier, you (the lead passenger on the booking) agree that the remainder of the full deposit for yourself and each member of your party must be paid in full by you no later than 8 weeks after the date on which you made your booking. Even if you cancel your booking prior to the date on which the remainder of the full deposit must be paid, you will still be liable to pay the remainder of the full deposit (because a cancellation charge equal to the full deposit amount will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking.

If you fail to pay the remainder of the full deposit by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the full deposit to us. This is because a cancellation charge equal to the full deposit amount will be payable.

The full balance of your holiday cost must be paid at least 14 weeks prior to the holiday departure date.

Luggage Allowance & In-flight Meals

Luggage allowance can vary on the holidays available on our website. The allowance is usually a minimum of 15kgs per person but can vary by airline and tour operator and the type of holiday you choose.

Also, some holidays include in-flight meals but in some cases meals are pre-bookable at an extra charge. Some airlines do not offer pre-bookable catering but you can usually purchase a snack on-board.

Please click here for current information on luggage and meals for the holiday you choose.

We Love New Experiences

*Selected Winter 2014/15 Holidays from £259pp*

*Price shown is for a 7 night all inclusive Airtours package holiday for 2 adults sharing a room at the 3 star Sahara Beach, Tunisia departing from London Gatwick on 18 January 2015. Price is subject to change without notice. Prices for other departure dates vary. All holidays are subject to availability. A 2% charge applies to payments by credit/charge card (max. £95 per transaction). Tour operator booking conditions apply. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896.

Save up £400 per couple on selected holidays**

**Saving applies to selected Winter 2014/15 Thomas Cook and Airtours brochured package holidays departing 01 November 2014 to 30th April 2015, based on 2 adults sharing. Book by 30th September 2014. Applicable saving will be deducted from basic system price at time of booking. Please note system prices fluctuate daily (up and/or down) based on availability . Saving does not apply to room and board supplements, optional flight or other extras or child prices. Saving cannot be combined with any other Tour Operator offer or discount unless we advise otherwise. Offer may be withdrawn or altered without notice. All holidays are subject to availability Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896.

Save up to £50* off 2014/2015 holidays*

*Saving is per booking on new bookings made before midnight on the 18th September 14 for Thomas Cook or Airtours branded package holidays only departing between 1 Nov – 31 Jan 2015. Offer applies for a limited period, can be withdrawn/altered without notice and cannot be combined with any other offer. Holidays subject to availability. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896. Ask for full details.

Save up to £100** off Longhaul 2014/2015 holidays*

*Saving is per booking on new bookings made before midnight on the 18th September 14 for Thomas Cook or Airtours branded package holidays only departing between 1 Nov – 30 Apr 2015. Offer applies for a limited period, can be withdrawn/altered without notice and cannot be combined with any other offer. Longhaul holidays flight duration 7hrs and over. Holidays subject to availability. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896. Ask for full details.

Save up to £300 per booking* or Kids from £1** on new Summer 15 holidays

*Save up to £300 per booking applies to selected Summer 2015 Thomas Cook and Airtours branded package holidays departing 01 May 15 to 31th October 2015. Book by 30 September 2014. Applicable saving will be deducted from basic system price at time of booking. Please note system prices fluctuate daily (up and/or down) based on availability . Saving does not apply to room and board supplements, optional flight or other extras or child prices. Saving cannot be combined with any other Tour Operator offer or discount unless we advise otherwise. **Kids from £1 is available on selected Summer 2015 Thomas Cook and Airtours branded package holidays departing on selected dates between 01 May – 31 Oct 2015 where the first child shares accommodation with a minimum of 2 people each paying the full adult price. There are a limited number of holidays available where the first child pays only £1 (plus any applicable supplements). This offer applies at selected properties. When £1 places have sold out, we will offer our lowest available current child price at the time of enquiry. Prices for second and subsequent children correspond with the applicable current child prices. Offers cannot be combined, are available for a limited period and may be withdrawn or altered at any time without notice. All holidays are subject to availability. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896.

Summer 2014 Holidays. Turkey self-catering from £199

*‘From’ prices are per person for selected 7 night package holidays with Airtours for 4 adults sharing (Self Catering), 2 adults sharing (All Inclusive), departing in non-peak May and June . Prices subject to change without notice and holidays are subject to very limited availability. Please note system prices fluctuate daily (up and/or down) based on availability. All holidays are subject to availability. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896..

Summer 2014 Holidays. Majorca Self- catering £199*

*‘From’ prices are per person for selected 7 night package holidays with Airtours for 4 adults sharing (Self Catering), 2 adults sharing (All Inclusive), departing in non-peak May and June . Prices subject to change without notice and holidays are subject to very limited availability. Please note system prices fluctuate daily (up and/or down) based on availability. All holidays are subject to availability. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896.

Promotional Codes

Expired Promotional Codes - Please click here to view expired Promotional Codes

PROMOTIONAL CODE W2014

To use the promotional code W2014 when booking to get £50 off selected winter 2014/2015 Thomas Cook package holidays, booking must be made between 6am 04 July 2014 and midnight on 15 September 2014. To qualify, the holiday must be for a minimum value of £800 per booking, must depart between 01 November 2014 and 31 March 2015, must be for a duration of 7-28 nights for a minimum of 2 adults, and must be booked via the "Holidays" tab on the Thomascook.com website or by telephoning the Thomas Cook contact centre on 0844 879 8515 only. Saving is per booking. Qualifying holiday must be a package holiday operated under the Thomas Cook and Airtours names only. Offer does not apply to Flexibletrips (FDP) or Thomas Cook Signature branded holidays. Promotional code cannot be applied retrospectively and is not combinable with any other offer. In the event of any difficulty applying the promotional code W2014, please call 0844 879 8515 for assistance. Calls to 0844 numbers shown cost 6p per minute plus network extras. Offer can be withdrawn without notice.

PROMOTIONAL CODE HOME50

To use the promotional code HOME50 when booking to get £50 off selected winter 2014/2015 Thomas Cook package holidays, booking must be made before midnight on 30 September 2014. To qualify, the holiday must be for a minimum value of £800 per booking, must depart between 01 November 2014 – 30 April 2015, must be for a duration of 7-28 nights for a minimum of 2 adults, and must be booked via the "Holidays" tab on the Thomascook.com website or by telephoning the Thomas Cook contact centre on 0844 879 8515 only. Saving is per booking. Qualifying holiday must be a package holiday operated under the Thomas Cook and Airtours brand names only. Offer does not apply to Flexibletrips (FDP) or Thomas Cook Signature branded holidays. Promotional code cannot be applied retrospectively. In the event of any difficulty applying the promotional code HOME50, please call 0844 879 8515 for assistance. Calls to 0844 numbers shown cost 6p per minute plus network extras. Offer can be withdrawn without notice.

PROMOTIONAL CODE TCCR30

To use the promotional code TCCR30 when booking to get £30 off selected 2014/2015 Thomas Cook package holidays, booking must be made between 6am 8 August 2014 and midnight on 31 December 2014. To qualify, the holiday must be for a minimum value of £1000 per booking, must depart between 8 August 2014 – 10 Feb 2015 . Qualifying holiday must be a package holiday operated under the Thomas Cook, Airtours, Club 18.30, and Style Villas brand names only. Offer does not apply to Flexibletrips (FDP) or Thomas Cook Signature branded holidays. Promotional code cannot be applied retrospectively. In the event of any difficulty applying the promotional code TCCR30, please call 0844 879 8515 for assistance. Calls to 0844 numbers shown cost 6p per minute plus network extras. Offer can be withdrawn without notice

*Up to £50 off City Breaks

Up to £50 per booking saving applies to selected City Breaks booked via the “City Breaks” Tab not including Thomas Cook mainstream packages based on 2 adults sharing. Applicable saving will be deducted from basic system price at time of booking. Please note system prices fluctuate daily (up and/or down) based on availability . Saving does not apply to room and board supplements, optional flight or other extras or child prices. Saving cannot be combined with any other Tour Operator offer or discount unless we advise otherwise. Offer may be withdrawn or altered without notice. All holidays are subject to availability. Calls cost 5.7p per minute from a BT landline. Call costs from other networks/mobiles may vary. Holidays operated by Thomas Cook  Flexible Trips, ATOL protected 1179, ABTA V6896.

Flight + Hotel Late Late Show!

1000's of last minute holidays available with flight + hotel. Prices start from £169pp. £169pp price is correct as of 02 May 14 and is subject to change without prior notice.

*Up to £50 off Eurostar Breaks

Up to £50 per booking saving applies to selected Eurostar Breaks including Paris, Brussels and Bruges based on 2 adults sharing. Applicable saving will be deducted from basic system price at time of booking. Please note system prices fluctuate daily (up and/or down) based on availability . Saving does not apply to room and board supplements, optional Eurostar or other extras or child prices. Saving cannot be combined with any other Tour Operator offer or discount unless we advise otherwise. Offer may be withdrawn or altered without notice. All holidays are subject to availability. Calls cost 5.7p per minute from a BT landline. Call costs from other networks/mobiles may vary. Holidays operated by Thomas Cook  Flexible Trips, ATOL protected 1179, ABTA V6896.

Free Child Places

Some tour operators promote 'Free Kids' or 'Free Child Places' in the descriptions of selected holidays on our website. Tour Operators will limit the number of places available at these properties and by room type, availability is also usually restricted by date or travel and UK departure airport. A free child means you benefit from not paying the applicable child price for the first child. (The current selling price for that child applies if no free child places are left or you have the option to choose to pay for the child in order to benefit from other savings or discounts). Although descriptions may refer to the hotel/apartment having free child places, the actual availability for these is determined by the room type and flight you select and if a place is available you will see the basic cost for the first child on your booking shown at nil cost. If there are no free child places available when you book, the tour operator will show the lowest available first child price for that holiday. Free or discounted child prices are subject to the tour operators child price conditions as contained in the 'Holiday Information' section displayed on our website at the point of confirming the booking.

Disney FREE Dining offer

*Free dining offer is available for bookings made 24th Apr - 4th Nov 2014 for arrivals 1st Jan - 24th Mar 2015 and 12th Apr - 30th Nov 2015. A Disney Dining Plan must be selected for all members of the party travelling who are aged 3yrs or over at the time of travel and for the full duration of their stay. Children aged 3-9yrs must order from the children's menu where available.

Disney Dining Plans are not valid for children under 3yrs old. Offer is only available if a package including accommodation at Walt Disney Word Moderate or Deluxe Resort plus Disney Tickets for the whole party are booked together. 

14 Day Ultimate Tickets for the price of 7 Day Ultimate Ticket is valid for bookings over 5 nights or more staying at Walt Disney World Resort Hotels, made between 24th Apr 2014 - 31st Dec 2015, for arrivals 1st Jan - 31st Dec 2015.Disney World Resort Hotels and Tickets must be purchased at the same time. 1 x $200 Disney gift card per booking. Valid for bookings made 24th Apr - 31st Jul 2014 and only valid when booking a Walt Disney World Resort holiday with Free Dining Plan and 14 for 7 Ultimate Ticket.

Cruise Pricing and Promotional Offers

Cruise prices, offers & discounts are subject to change and availability and can be amended or withdrawn at any time without notice. Prices are per person based on the lowest grade stateroom available.

Cruise - Free Onboard Spending Money

When free onboard spending money is included on the website or in a search it is per stateroom and not per person and will only apply to selected sailings unless otherwise stated.

Cruise Thomas Cook Price Match Guarantee †  

Price match guarantee – if, before booking with us, you find a better price from another ABTA high street travel agent for an identical P&O Cruises cruise holiday to the one we advertise, we will match that price. You must provide us with a genuine written quotation from the other agent and the cruise holiday must still be available to book at that price when you book with us. Offer applies only to brochured P&O Cruises cruise holidays booked at a Thomas Cook or The Co-operative Travel store, or by telephone with Cumbria Cruises. Excludes private groups or charters. Offer can be withdrawn or altered at any time without notice. A handling charge of 2% applies to payments by credit/charge card, capped at £95 per transaction. Thomas Cook, The Co-operative Travel and Cumbria Cruises are trading names of TCCT Retail Ltd, ABTA L8164. TCCT Retail Ltd acts as agent for P&O Cruises, ATOL protected 6294, ABTA V8764. If you do not wish to receive any further communications from us, please write to OPT OUT, TCCT Retail Ltd, PO Box 103, Bourne, PE10 1AS.

Advance register and book to win a 7 night Mediterranean Cruise

Entrants must be aged 21 years or over and resident in the UK. To qualify for entry, you must pre-register for, and book by 20th September 2014, a cruise holiday from the 2016 P&O Cruises World Cruise programme. The booked cruise must be from the 2016 P&O Cruises World Cruise programme and depart between 2nd January and 12th April 2016. Only bookings made via Thomas Cook and Co-operative Travel will qualify and only one entry per qualifying booking is allowed. The free 7 night Cruise holiday prize departs on the 15th October 2014 onboard P&O Cruise Ventura, sailing from Genoa and includes flights from either London Gatwick, Manchester or Birmingham The prize draw will take place by 23rd September 2014. The winner will be notified within 3 days of the draw taking place. The Cruise prize must be booked by 3rd October 2014. Cruise Thomas Cook’s decision is final and no correspondence will be entered into regarding the winner. Employees of Thomas Cook and their immediate family members, and anyone connected with the promotion/draw are not eligible to enter. The prize must be taken as offered and there is no alternative. The prize cannot be transferred. Entry implies acceptance of these rules.

Cruise -  accessible / disabled Cabins

This cabin type has limited availability and should only be booked by those passengers that qualify. Please note that the Cruise Line may choose to change your selected cabin without notice if occupying passengers do not qualify for the accessible / disabled cabin. Any additional cost incurred with changing cabin or cancellation due to incorrect cabin selection will be the sole responsibility of the customer.  Please call our call center is you are unsure whether you qualify for this type of cabin.

P&O Cruises and Cunard Line – Vantage fares & Price Promise

The Price Promise applies to Vantage Fares published by Cunard and P&O Cruises, where the Vantage Fare on a holiday you have already booked has been reduced, and the new Vantage Fare applies to the same cruise and grade of cabin, sold under the same terms and conditions (such as the deposit and cancellation terms and whether it is possible to select a cabin number). The complimentary benefit applied shall be at the absolute discretion of Cunard and P&O Cruises. The Price Promise does not apply to our Getaway Fares, holiday add-ons, nor where Cunard and P&O Cruises is not the tour operator selling the holiday. Complimentary benefits are non-refundable and non-transferable. Cancellation fees are assessed on the original price of your booking. Peninsular Club and Cunard World Club fare discounts will continue to be offered but the resultant fare is not classed as a reduced Vantage Fare. If you are a Peninsular Club and Cunard World Club member your on board discount applies after all on board spending money has been used.

Onboard Spending Money - Available on cruises of 7 nights or more. On board spending money varies by voyage duration, is based on the number of nights spent on board, and applies to the first two guests sharing a cabin/stateroom. This can be spent in the shops, bars, restaurants, spa and towards shore excursions. On board spending money is non-refundable and non-transferable.

Car Parking - Available on all Southampton roundtrip cruises of 7 nights or more. Leave your car in a secure car park (one space per booking). Please let us know at the time of booking if you wish to use this service and then contact Cruise & Passenger Services Ltd (the operator) direct on 0845 071 3939 or via www.candps.com/parking to arrange your car parking no less than 35 days in advance of your departure.

Coach Transfers - Available on all Southampton roundtrip cruises of 7 nights or more. Coach transfers are available to all passengers on the booking. Please let us know at the time of booking if you wish to use this service and then for P&O Cruises contact Eavesway Travel (the operator) direct on 01942 727 985 no later than 35 days prior to departure or for Cunard contact Intercruises (the operator) direct on 0845 052 0537 no later than 30 days prior to departure. A list of cities that have pick up points is located in the respective brochures published April 2012.

Airport Parking - Available on all selected two way fly-cruises. Airport parking is offsite at the relevant airport (one space per booking) with transfers between the car park and airport terminal. Please let us know at the time of booking if you wish to use this service and then contact APH Airport Parking and Hotels Ltd (the operator) direct on 0844 871 7561, quoting cruise booking reference number, 35 days prior to departure, to book your car parking. Amendments to car details can be made up to 48 hours prior to departure day at no additional cost. In most cases airport transfers operate every 10 to 15 minutes however some will operate on a demand basis. Passengers must check with APH and arrive in plenty of time to park their car before checking in for their flight. If you wish to cancel your booking you can do so up to 48 hours before departure, but please ensure you notify both Cunard/P&O Cruises and APH. These benefits are not combinable. One benefit is applicable per booking.

Vantage Fares shown are available for sale from 23 July 2012 and supercede those shown in the Cunard Voyages August 2012 - January 2014 brochure. They are subject to availability and based on two people sharing. Fares shown are lowest grade of stateroom within the stated category unless stated otherwise. We reserve the right to vary particulars and fares shown in this leaflet after the date of publication. Fares and offers advertised in this leaflet or elsewhere may be withdrawn or changed. Fares may go up or down. If fares go down, Vantage Fares are backed by our Price Promise which means you can book early with confidence. Fares may rise and availability becomes restricted as voyages get closer to departure, so it pays to book early. Please contact Cunard on 0843 374 0000, go online at www.cunard.co.uk, or your travel agent for up to date fares before you book.

P&O

Applicable to passengers 1 & 2 only in the cabin (no age restriction) Single passengers travelling in a twin cabin and paying a single occupancy supplement will receive double OBC Double OBC does not apply to single passengers travelling in single cabins Applies to new bookings only Combinable with UK fares only Combinable with P&O Cruises Select Price only Not combinable with Early Saver fares or Net Rates Combinable with Free Onboard Spending Money, Free Coach Transfer or Free Airport Car Parking Combinable with Past Passenger & Thank you for cruising offers

Receive up to £500 obc per person based on a 17 night cruise
(N422A 17 night Caribbean Transatlantic sail date 17th October 2014)

Princess Recommends: The Americas Campaign

$500 OBC per couple is based on per couple and is for selected sailings on the following cruise ships only: Caribbean, Coral, Crown, Grand, Island, Pacific, Royal, Ruby and Star

  • All fares displayed will be correct at time of going to print and are subject to availability.
  • Fully combinable with groups & cruise sales.
  • Fares shown are based upon 2 adults sharing the lowest available grade within the stateroom
  • Fare advertised includes all available discounts, are cruise only unless otherwise specified & include applicable government fees & taxes (GF&T)
  • Passengers may choose one of the two offers available: Air discount or onboard credit. Air discount is available to passengers when booking air through Princess Flight Select. Please note if you arrange your own flights, you will not be eligible for the air discount.
  • All passengers on the same booking must select the same offer. Both offers cannot be combined in one booking for any reason.
  • Please quote promo code RDY when booking

Cunard Getaway Fares 

Not protected by our Price Promise. Available to twin occupancy, sole occupancy and supplementary beds Cruise only fares include fuel supplement. Must be displayed as side by side pricing for cruises departing more than 120 days before sailing. Not combinable with any other offer. Payment in full is required at the time of booking and cancellation charges are 100% from the time of booking. Bookings will be made on a guarantee basis without a cabin number. Cabin numbers will be allocated at any time up to departure. Once a Getaway booking has been made, no amendments are permitted. Any amendment to a Getaway booking will be treated as a cancellation. Promo codes: FZG. Free upgrade based on 22 Grand Mediterranean Odyssey (Q328A) FROM £1,599 from Inside to Balcony.

eNewsletter Prize Draw Terms & Conditions

This draw is only open to UK residents aged 18 or over who have signed up to receive eNewsletters from Thomas Cook. If you unsubscribe at any time whilst this prize draw promotion is in operation, you will automatically cease to be eligible to be entered into the weekly draw.

  • All valid eNewsletter subscriptions received by midnight on each Sunday during the promotional period will be entered into the prize draw for that week and each subsequent week while the promotion is in operation.
  • Only one entry per person will be valid. Multiple subscriptions will be void.
  • Entries will only be valid if they are complete and give all requested details. Thomas Cook accepts no liability for entries that are wrongly delivered, not received or delayed.
  • Each week’s draw will take place within 48 hours of the closing date/time.
  • Each week’s winner will be selected at random from all valid eNewsletter subscriptions received since the start of the promotion, and the winner will be notified by e-mail within 96 hours of the draw taking place..
  • Entrants can only win once. In the event of the same name being drawn more than once, a re-draw will take place.
  • The winner must claim their prize within 14 days of the notification email being sent to them. Failure to claim the prize within that timescale will result in the prize being forfeited. It is entrants’ own responsibility to ensure that the e-mail address they have provided in their eNewsletter sign up is correct and valid. Thomas Cook accepts no responsibility for any inability to contact the winner due to an incorrect email address being provided or due to technical/internet problems that are beyond the control of Thomas Cook.
  • The prize will be £250 worth of foreign currency notes in one of the currencies available from Thomas Cook or Going Places stores, or alternatively, in the form of a Thomas Cook Cash Passport in one of the currencies in which this product is available. The rate of exchange will be Thomas Cook’s rate applicable on the day the currency or Cash Passport is issued to the winner.
  • The winner must nominate a particular Thomas Cook or Going Places store from which they wish to collect their prize, and must give at least 48 hours prior notice to Thomas Cook of the store nomination, the intended date for collection of their prize and the currency they require. The prize must be collected within 14 days of the date on which the winner receives the notification email.
  • At time of collection, suitable photo ID must be presented at the nominated store (e.g. Passport or photo driving licence). The winner must collect the prize in person.
  • There is no Sterling cash or other alternative to the prize. In the event that Thomas Cook/Going Places is unable to supply the winner’s first choice of foreign currency, an alternative currency will be offered.
  • The currency prize cannot be re-exchanged for Sterling within 7 days of the date of collection.

A draw will take place each week during the period that Thomas Cook operates this eNewsletter Sign Up Prize Draw promotion. Thomas Cook reserves the right, at its discretion, to decide when the promotion shall end and shall be entitled to terminate the promotion without notice at any time by removing all reference to the prize draw from its web site and any marketing communications

Entry into the prize draw implies acceptance of these prize draw terms and conditions.

The Promoter is Thomas Cook Retail Limited of The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB.

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