British Airways Strike Update
Updated 18.00 UK Local Time 25 May 2010
Like many British Airways customers, we are closely monitoring all updates on the policies and flying schedules British Airways is putting in place to cover strike action until 28 May. We will be helping our customers with their travel arrangements in accordance with British Airways' policies.
Volcanic Ash Updates
Updated 18.00 UK Local Time 25 May 2010
Thomas Cook UK & Ireland is now operating its normal flight and holiday programme following the recent impact of volcanic ash from Iceland which affected the airspace across the UK.
All customers should travel to their UK departure airport and check in as normal. Those overseas should keep in touch with their Thomas Cook representatives for the latest information on flights.
We continue to monitor the situation, working closely with National Air Traffic Services and UK airports and we will continue to update our website with any new information (www.thomascook.com).
Latest Thailand Information
Updated 18.00 UK Local Time 25 May 2010
Following the Foreign and Commonwealth Office (FCO) updating its advice against all but essential travel to Thailand, we are working closely with the FCO and Federation of Tour Operators (FTO) to review the situation as it evolves and will continue to update customers accordingly.
PLEASE NOTE
- For up to date information, customers should continue to monitor this page of our
website
- Customers due to travel to Bangkok, Chiang Mai, Chiang Rai and Pattaya up
to Monday 31st May can cancel or amend subject to availability and
additional costs.
- Customers visiting Thailand for transit purposes to an onward destination outside of Thailand
will not be affected and should continue to the airport as scheduled.
- Flight only customers still wishing to travel can do so, but in line with the FCO advice we
are strongly advising against this and notifying customers that their insurance will be invalid
if they do still choose to travel.
In line with FCO recommendations, customers in resort are currently not being moved but are
being contacted by Thomas Cook to advise them of the situation and to ensure they have the
necessary contact numbers (as below)
CONTACT DETAILS
Customers who booked through a Thomas Cook or Going Places store can visit the store to find out further
information regarding their booking
Thomas Cook passengers in resort who are due to travel back to the UK have been advised to contact their local resort office or call the customer service helpline on 01274 731119 (24hrs)
Netflights.com customers in Thailand who are concerned about the situation should call 0844 493 4189
Independent Travel agents can call the above numbers on behalf of any customers who have booked with Thomas Cook.