Live Chat: Answering Your Queries

Need to speak to one of our experienced customer service consultants directly? Then try our 'Live Chat' tool, designed for you to get expert help with queries on products and further assistance when going through our booking process. With Live Chat you get immediate help, without having to leave your computer. Whether you have a general query or some help making bookings or payments, our service consultants are always ready to help.

How Live Chat Works

Our Live Chat tool is easier than making a telephone call - you can get help from a professional customer service adviser who will be happy to help with any queries.

  1. Click on the Live Chat button at the top of the search or checkout page to be connected to an adviser.
  2. It will ask you for your name and your initial question, and as long as someone is available they will answer.
  3. If you have any other queries, the Live Chat consultant will offer to guide you through the rest of the booking process.

This service is open between 9am to 5:30pm Monday - Saturday, although there may be times when no advisers are available. If this is the case, you can send us an email through the chat window and we will reply as soon as possible.

Live Chat Tip! You can access our Live Chat service on each page from your initial search. Therefore, we will be able to help you during the booking process.

Whether you have a specific query on the benefits of your travel insurance policy, or you would like to know details about the hotel or car park you are booking, our Live Chat consultants should be able to answer all your queries.

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