alright holiday !!
Saved for almost 2 years for this holiday and it wasn't that great! The transfer from the airport to the villa was a total nightmare sat nav didn't work right ,N0 rep to help once in Kissimmee if you can find the Contempo office!! Only a code to get a code for your villa key, The villa didn't look like the one in the brochure! The one we got was fine but a wee bit old fashion and the pool was really bad ...stained, filters didn't work right and had worms at the bottom of the pool most mornings!!!!! Southern Dunes has loads of eating places and supermarket was great and the parks are only 30/50 mins away. If we had go to Florida again i would pick international drive with reps and we had no driving.
April 23, 2013
Family Holiday to Florida
Flight from Glasgow not ideal, we had perchased three rows of two seats so the children could have window seats but once on board we were told the aircraft had been changed to a smaller one and our seats were now in the middle part....not ideal £60 wasted.
Arrived Sanford and you will have to be prepared for up to 3 hour wait for customs.....
I went to collect the hire vehicle whilst my wife went to Thomas Cook for villa keys and address, we were given documents and within an hour we were on our way to Southern Dunes!! Unfortunately the sat nav could not register the address, the document stated Davenport (we know this area from previous visits) but no matter how many times we typed the address given by Thomas Cook it would not register
Eventually we spoke to a garage owner who was happy to GOOGLE it for us and we found the villa was in Haines City and not Davenport (20 miles away).
The villa was fantastic, everything we needed. Only snag was the ammount of cockroaches...we spoke with neighbours who said one or two a week- we had 15 per day! still brilliant holiday!
August 22, 2011
FABULOUS HOLIDAY PITY ABOUT TOUR OPERATOR
From the time of booking through CO-OP travel to coming home from holiday everything was excellent except for Thomas Cook. The booking and the holiday itself were let down by the actions of Thomas cook itself 8 hour flight no entertainment on flight ,no blankets or pillows both outbound and inbound journey. No Reps at Sanford airport, I ended up going to a holding adress on my tickets to get my info and keys to villa only to find they dont have an office at this address. 2nd july in USA no contact numbers for Thomas Cook holiday weekend, finally found a number online contacted a rep who said we should have been given info about our accomodation @ airport. The rep finally was able to give us an address and code, the address given corresponded with five different locations on my sat nav was unable to contact rep again and ended up driving 40 miles in the wrong direction lucky enough the second address on the list was our accommodation. my advice is do go to florida and a holiday villa and do use local travel agents but under no circumstances travel with Thomas Cook. It is alarming that they our buying out other local travel agents and will probably become a major provider of package holidays because their initial booking service is severely let down by the experience of travelling with them.
August 4, 2011
Our holiday to Florida was really good, the villa and the accommadation was excellent, where the villa was situated was good as it was not really far from all the parks. The facilities within the complex were excellent it offered a play area for the children, a golf course for the men and shops near by for the ladies. The complex was next to a Walmat shop which helped a lot for doing your shopping for groceries and odds and ends.
July 27, 2011
fabulous holiday in florida
Have nothing bad to say except for the return flight (you couldnt choose your film or tv u wanted to watch and tvs didnt work half the time, no tea or coffee available with your meal but you could purchase them !!!) The house we stayed in was fantastic, had everything and more that could want or need, only 20 min drive to all disney resorts, walmart close by too.
May 6, 2011
Trip to Orlando
I reported that the villa at 1624 Forest Hills Lane was good but the expereince could have been highlighted if complaints by previous guests had been taken heed of. For example the dishwasher did not clean the dishes(I fixed this with a new washer) The vacuum cleaner did not lift dirt( I fixed this by unjamming it and cleaning it out) The Tumble dryer did not dry clothes(too expensive to fix) There was no small brush or shovel(I purchased one) There was no light in the fridge(I purchased one) There was only two dishtowels in kitchen(Now six as I bought 4) Apart from that we had a wonderful time at the villa, but expeced the standards to have been higher.
November 29, 2009