good but needs improvement.
spent 2 weeks at pine bay in august 2014, the facilities at the complex for children are brilliant. The pools, slides and kids clubs will keep your youngsters entertained. The animation team are very hard working as do the waiting staff and maids. Unfortunately 2000 guests passing through a disorganised restaurant every day is impossible to keep up with, maybe pine bay should consider staggered mealtime seating to relieve the pressure. Hence being the result that most of the people/families we spoke with was all suffering some very bad stomach problems.
Also written in the Q&A page on this site states that all bungalows have now been refurbished.... not the case. Although our bungalow was acceptable to our needs I would not say it had a full refit in recent years. Also another family we met would also agree seeing as their bungalow (no 27) was not fit to house a dog!!! I wonder if these are actually staff quarters that were used due to lack of rooms.. If you do book and are given such a room I suggest you complain ASAP.
Sorry pine bay you tried hard but do to a number of factors we won't be back.
September 13, 2014
Good resort but poor hygiene
The resort itself if amazing, the views are brilliant and the pool areas are really nice.
There are two main pools one is quiet noisy and the other one is peaceful and has views over the sea.
Our room in the main hotel was good, the maid came in everyday if you were out your room by 11am if you were not then you didn't get any clean towels or extra toilet rolls or clean sheets.
You could ring down to reception and they would bring you some up.
The staff I don't think mean to be rude it's just that they don't speak very good English therefore it can come across as being rude.
The food was very repetitive and bland, there was no flavour to any of it.
The glasses by the pools are not washed in a dish washer when busy they are just swilled out and reused.
August 17, 2014
Great family holiday
Very clean and nice rooms, great service. Lots of pools and the slides will keep the kids busy for hours. TC rep not very informative leaving us to find out everything for ourselves. Kids entertainment only starts at 9 which is too late and alcohol selection at these bars very poor leaving you with no option but to take your own.
June 13, 2014
Pine Bay, Kusadasi
Lovely complex, very clean. Staff polite and friendly. We had a couple of issues with our room, but these were sorted out almost straight away. The food was pretty basic, but there was plenty of it and we never had to wait, although the queues long. We were all-inclusive but this only lasts until midnight (?)and also ice creams for the children are only available from 4pm - 5pm - the queue for this was MASSIVE!! Totally unsuitable for anyone who has walking/breathing difficulties as set into a hillside, although there are golf buggies available to transport you from one end of the complex to the other. The entertainment was pretty average, doesn't start till 9pm so if you have little ones, not ideal. All in all, we had a nice time. Internet access was only available inside the hotel, but wasn't a problem for us. Parents with teenagers would find they would be bored in the evenings. Bus into Kusadasi is 1 euro each - but beware of the driver trying to charge you more, I fell for that, but only once!!
June 11, 2014
Brilliant holiday to turkey
Wow pine bay is amazing. We all had so mucg fun the youngest child 14 weeks to the oldest child 10 waterpark was fab and mini club also good although it should have few more rules but mine were happy with it. Food was very nice a great mixture. The whole place was spotless all the time. We enjoyed it that much we are going again next year. Animation team amazing well done guys great job x if we had a problem staff sorted it straight away.
June 6, 2014
Fantasic holiday first time abroad with children
We went in may this is the first time that we have taken our children abroad and we could not have gone to a better place, all the staff bell boys, reception staff, waiters, entertainers were all so friendly and helpfull, big shout to muss and enos they were brilliant with the kids and never forgot anyones name. As for the food in all the diffrent restaurants, it was fantastic you could always find lots that you liked. Rooms are really clean and have towles changed everyday. Would highly recommend this as a great place to take your children so much for them to do.
June 6, 2014
our first family holiday
we stayed here in may it wasn't as busy which was good . The staff at pine bay are amazing always there to entertain the kids or adult if u wanted we did all sort of activity kids loved it to our biggest thank u go to mustaffa, Enes, Christina she was awesome with our kids my little girl adored her also Rico was the star of the entertainment he was great .we stayed in ban aglow style which was really clean towels changed every day .Restaurant food was out of this world even the fussiest person would find something they like every night there was different theme .This truly was the best holiday we had definitely will be returning again.again. Thank u pine resort we love it .
June 1, 2014
Fantastic Family Holiday
Where do i start?! I travelled in a party of 17 of which 4 were children aged 2, 8, 9 and 11. I think i speak on behalf of us all when i say what an amazing time we all had.
This hotel has everything you could possibly need or want for all ages. The staff were all polite, the animations team were absolutley fantastic (we have even become facebook friends with most of them). The waterpark isn't huge but it has more than enough for hours of fun and should you get bored (unlikely) then there are 3 other pools to choose from and a large kids pool for the younger holidaymakers. I could go on and on about how great this place is but i'd be here all night. We plan to go back next year, the first time we have chosen to re-visit a holiday destination. I can't recommend this place highly enough. Go and see for your self, you won't be disappointed.
October 24, 2012