my friend and I have just returned from a week at this hotel, changes definately needed here, they need to have information in the rooms, the only thing available is on a board in the lift, which you do not have time to read, no contact phone number for reception so had to walk there twice to sort problems. Walked around the complex to find out what was where.
Towels were put on sunbeds before 6am, there is a notice saying this cannot be done but staff did not enforce it, we did not spend anytime around the pool (never any room) and eventually managed to get one by the sea, drinks definitely watered down and the staff need lessons in customer services. Limited entertainment only on for two nights out of seven.
Sarah, the Thomas Cook rep was great but she is not allowed to walk around the complex so you have to see her in a designated area.
If these changes are introduced I would return, the good points were that the food was good with plenty of choice and the hotel is situated in a good spot, ideal for walking to Ichmeler or Marmaris centre, buses regularly pick up at the hotel and only 2 TL each way.
July 25, 2014
Worst holiday I have ever had
Myself and my 2children stayed at this hotel in which I paid £2300.00 for two as a 5* hotel I would not recommend anyone to stay at this hotel it is disgusting hotel staff not very nice at all pool dirty and not cleaned in two weeks when I was there food raw (due to extractor fans not working good excuse ) air con not on in the 2weeks we were there in the lobby or restaurant with the weather being between 38-42 degrees you can Imagine how hot it was you just roasted alive manager advised Sarah the rep he would decide when to switch on due to the bill I have never in my life heard anything like this I could go on and on all I would say is don't go you must be mad it's disgusting here how anyone can put 5* on this is beyond me now it's with CEO of Thomas Cook
July 5, 2014
Not a 5 star
Just returned from a weeks stay at Ideal Prime beach, initial impressions were very positive beautiful reception/lobby area. Our room on 4th floor overlooked the main road but that wasn't an issue, daughters room had a pool view on floor below. Not a lot of storage in room but manageable. We were expecting an animation team to have activities for the kids but never saw this happen during our holiday. They appeared to spend their time around the main pool not the one where all of the children are the pool with slides. To get a bed around the main pool you would have to get up at stupid o'clock we are on holiday not an army camp for goodness sake. The activities board detailing what was going on didn't tell you where things were taking place maybe that was part of the entertainment to actually find it. There was Turkish dancing one evening from 10pm to 10.30pm, the kiddies disco is fine if your 3 but not when you have a 9 year old.
The toilets around the kids pool - on 3 occasions i found mums washing babies bottoms, soiled pants and even a nappy where we were supposed to wash our hands, surely a place this big should have proper baby changing facilities.
The staff at the bars had some major problem giving you a soft drink in a large glass - against the rules they said.
The food was very repetitive and bland so we spent most evenings eating out, if you have a toddler or just a couple this may be ideal for you but when you have a 9 year old there needs to be more for them to do. There were a number of kids around the same age and their parents also had to go out to find things to do.
We had a 9 hour wait from check out to being picked up for the airport and i had asked the hotel services 4 days previous about keeping a room longer after check out, i was told to come back on day of departure which i did and was informed both our rooms were already booked out so couldn't pay to keep a room longer.I tried to explain we had a child and were not being picked up until approx 9pm they were not interested. I went to see the rep and eventually she managed to get them to give us another room for 120 lira until 5pm.
I certainly would not be returning to this hotel and would not recommend it either, you pay a fortune for all inclusive and end up spending another fortune on eating out and entertainment.
June 25, 2014
Great Holiday in Marmaris
My Husband and I stayed at Ideal Prime Beach, from the 9th June - 16th.
We had a wondeful time. The staff were all very f riendlycouldn't do enough for you. Room overlooked the beach, the only down side, room was small, but didn't really matter, as we didn't spend much time in it, as the weather was so good. Room cleaned every day, fresh towels. Food excellent, good choice for everyone. We had a turkish bath on the first day, it was very good, and a massage on the last dayboth were great. Also used the hair-drssers. again very good. Will be booking again for next year, but staying for two weeks. Again thankyou for a lovely stay, and a big thank-you to all your staff, they all work so hard.
June 20, 2014
not a place a would return back to
Not a 5 five star hotel, rooms small with fold up beds that are hard. The hotel has lots of teenagers who go out all night. They then come in at 4am and keep you awake. We have been on many package holidays, we would never return to this place or recommend it to others. Its a great place if you want a hen party or a club 18 to 30.
June 9, 2014
2 WEEKS IN TURKEY
FIRST TIME IN TURKEY IT WON'T BE OUR LAST. WE FOUND THE HOTEL TO HAVE FRIENDLY STAFF, VERY GOOD AIR CONDITIONED ROOMS AND VERY CLEAN. THE POOLS ARE VERY GOOD BUT COULD DO WITH MORE SUNBEDS AROUND THEM. FOOD NOT GREAT FOR ALL INCLUSIVE FOUND IT TO BE TO REPETITIVE AND NOT OF GREAT TASTE.. SARAH OUR HOLIDAY REP WAS GREAT VERY PROFESSIONAL IN HER APPROACH NO PROBLEM WAS TO BIG FOR HER. OVERALL WE ENJOYED MARMARIS AND TURKEY WILL DEF GO BACK.
June 9, 2014
will be complaining on return - not good for groups
We came as a family of 9 and they couldn't arrange a table for us to eat together at night hotel staff are rude and arrogant entertainment non existent inadequate sunbeds and pool space
June 6, 2014
definitely not five star
Booked this to celebrate two special occasions and was bitterly disappointed. The entrance lobby was spectacular which turned out to be the best part of the hotel. The bedroom lacked sufficient storage space so most clothes had to be kept in suitcase. The bedspreads had holes in them and the sheets had stains. The wallpaper was coming away from the walls in several places.
The restaurant could not cope with the number of guests. Once a table was found, the dirty tableclothes were not changed and had to ask several times for cutlery and drinks. Drinks were slammed on the table and spilled over the glass. Choice of food was limited and very poor quality; would have been ashamed to serve it to guests. These were the major disappointing features but there were other factors that contributed to the 5 star rating being totally questionable.
May 28, 2014