Was a great holiday,hotel was very clean,the only moan I have is the staff in the cafe de Paris wasn't very friendly,and if they put butter in the snack bar that would be great,nothing worse than a dry roll,the pool side bar staff were miserable.the entertainment staff were brill.overall a great time was had.
August 27, 2014
Great family holiday for a super price!
Great holiday but rooms were a little small for the 4 of us, although so much to do in the hotel that we literally used it to sleep. Food super with lots of choice. Al a carte resturant was really good food but service could have been a little better. Staff very pleasant and attentive. Entertainment was good and involved the kids. Didn't use the gym so can't comment on these facilities. Pool cleaned regularly and really good, albeit busy because of the time of year. Didn't have transfers included so used sun transfers and these were excellent, would recommend and a lot cheaper than the transfer from Thomas cook - Would highly recommend.
August 16, 2014
Poor service, poor gym,company beach ten min walk
Poor service from staff, bar staff ignore you regardless of nationality, reception staff answer phones before serving you, food all inclusive poor, chips chips and more chips, even breakfast is sauté potatoes, we eat out all the time, gym is 3 treadmills 2 trainers and 3 bikes, useless we paid £50 for the week each to use another hotels gym as ideal gym is so poor, pool always overcrowded with people reserving sum beds with towels very early in morning around 7ish, room small dark, cant see in any mirrors, beds ok except cover which is rough and feels rock hard, we asked for sheets as blanket i wouldnt give to an animal. We spent as much time as possible away from the hotel as possible, gym poor, food poor,room clean but small and dark, company beach good walk from hotel, coffee served in paper cups both outside and in restaurant, drinks served in plastic small cups, all inclusive its not!! Entetainment poor, would never stay here again, currently still on holiday, this is not 4 star its 2-3 star, very disappointed!!!! Only staff which are pelight are the cleaning staff. Complained to rep all she said was fill in feedback form and we will look into it when u get bk in the uk, NOT good enough!! She werent interested either
July 16, 2014
Stayed September 2013 and had a fantastic holiday could not wait to go back.
Returned May 2014 what a disappointment. The hotel manager had changed and so had the majority of the staff. the entertainment was very poor and undermined our intelligence. Food was not that special and this was not helped by the service, they certainly lacked any kind of training. Tables were not cleared and if they were you were, the staff did not replenish for they next guests. Wandered around dinning clean taking cutlery from other tables.
During our stay there was a national disaster in Turkey amnd the country went in to mourning for 3 days. No entertainment, no music. Really appreciate that but this did not stop the children's disco or the nite club where despite by all inclusive you paid for drinks after 11.0pm. Is this a country in mounring or a hotel making it's own rules too suite.
Found the management staff happy to accept praise (as we did in September 2013) but not interested in complaints. Would we recommend Definatly NOT
June 18, 2014
Not 5 star
Exceptionally clean hotel with comfortable bedroom.Food choice very limited and Luke warm, we ate out several times which we do not ever do. lacked indoor bar for alcoholic drinks, despite weather rainy you could only get an alcoholic drink from pool bar day and night in plastic glass..and then had to carry it upstairs to sit in indoor bar, really not good enough.Bar staff could be rude at times but restaurant staff excellent. Overall a 3star hotel not a 5star, we would not return.
May 14, 2014
EXELLENT IT WAS HEAVAEN
THE HOTEL GRAND IDEAL WAS EXELLENT IT WAS A CLEAN HOTEL 5 STAR ALWAYS CLEAN AND THE STAFF WAS EXELLENT BE THEY IN THE POOL AREA LOBBY OR CAFE OR RESTAURANTS OF THE HOTEL I FELT LIKE I WAS WRAPPED UP IN COTTON WOOL ALL THE WAY KIDS LOVED IT I HAVE TEENAGE CHILDREN AS WELL AS A6 MONTH OLD BABY WE WAS A FAMILY OF 8 ME MY HUBBY MOTHER IN LAW AND MY 5 CHILDREN WE WENT IN APRIL 2014 AND WOULD RECOMMEND IT TO EVERBODY WHO WISHED TO GO TO MARMARIS FOR A SUPERB HOLIDAY .THE THOMAS COOK REPS ARE ALSO EXELLENT ESPECIALLY FATIMA WHO WAS AT THE HOTEL WHEN EVER I NEEDED ADVICE OR INFORMATION SHE WAS A GREAT HELP BUT THE STAFF AT THE RESORT SPOKE GOOD ENGLISH AND WERE ABOUT 24 HOURS TO HELP IN ANY WAY BE IT TO DO WITH THE HOTEL OR ANY THING ELSE ON THE ISLAND.
April 17, 2014
Great family holiday
We had a lovely family holiday got home last week had the best holiday ever hotel is lovely couldn't say a bad word about it very clean staff are all lovely. Very helpful entertainment staff where really good very good with the kids my 2 girls loved them one of the girls Gizem her name is she is lovely my little girl cry her eyes out when we where leaving cause she didn't want to leave her best friend Gizem. Can't wait to got back to this hotel next year xx
August 16, 2013
We had a fantastic holiday and would recommend it to other familys
August 8, 2013