Poor service, poor gym,company beach ten min walk
Poor service from staff, bar staff ignore you regardless of nationality, reception staff answer phones before serving you, food all inclusive poor, chips chips and more chips, even breakfast is sauté potatoes, we eat out all the time, gym is 3 treadmills 2 trainers and 3 bikes, useless we paid £50 for the week each to use another hotels gym as ideal gym is so poor, pool always overcrowded with people reserving sum beds with towels very early in morning around 7ish, room small dark, cant see in any mirrors, beds ok except cover which is rough and feels rock hard, we asked for sheets as blanket i wouldnt give to an animal. We spent as much time as possible away from the hotel as possible, gym poor, food poor,room clean but small and dark, company beach good walk from hotel, coffee served in paper cups both outside and in restaurant, drinks served in plastic small cups, all inclusive its not!! Entetainment poor, would never stay here again, currently still on holiday, this is not 4 star its 2-3 star, very disappointed!!!! Only staff which are pelight are the cleaning staff. Complained to rep all she said was fill in feedback form and we will look into it when u get bk in the uk, NOT good enough!! She werent interested either
July 16, 2014
Stayed September 2013 and had a fantastic holiday could not wait to go back.
Returned May 2014 what a disappointment. The hotel manager had changed and so had the majority of the staff. the entertainment was very poor and undermined our intelligence. Food was not that special and this was not helped by the service, they certainly lacked any kind of training. Tables were not cleared and if they were you were, the staff did not replenish for they next guests. Wandered around dinning clean taking cutlery from other tables.
During our stay there was a national disaster in Turkey amnd the country went in to mourning for 3 days. No entertainment, no music. Really appreciate that but this did not stop the children's disco or the nite club where despite by all inclusive you paid for drinks after 11.0pm. Is this a country in mounring or a hotel making it's own rules too suite.
Found the management staff happy to accept praise (as we did in September 2013) but not interested in complaints. Would we recommend Definatly NOT
June 18, 2014
Not 5 star
Exceptionally clean hotel with comfortable bedroom.Food choice very limited and Luke warm, we ate out several times which we do not ever do. lacked indoor bar for alcoholic drinks, despite weather rainy you could only get an alcoholic drink from pool bar day and night in plastic glass..and then had to carry it upstairs to sit in indoor bar, really not good enough.Bar staff could be rude at times but restaurant staff excellent. Overall a 3star hotel not a 5star, we would not return.
May 14, 2014
EXELLENT IT WAS HEAVAEN
THE HOTEL GRAND IDEAL WAS EXELLENT IT WAS A CLEAN HOTEL 5 STAR ALWAYS CLEAN AND THE STAFF WAS EXELLENT BE THEY IN THE POOL AREA LOBBY OR CAFE OR RESTAURANTS OF THE HOTEL I FELT LIKE I WAS WRAPPED UP IN COTTON WOOL ALL THE WAY KIDS LOVED IT I HAVE TEENAGE CHILDREN AS WELL AS A6 MONTH OLD BABY WE WAS A FAMILY OF 8 ME MY HUBBY MOTHER IN LAW AND MY 5 CHILDREN WE WENT IN APRIL 2014 AND WOULD RECOMMEND IT TO EVERBODY WHO WISHED TO GO TO MARMARIS FOR A SUPERB HOLIDAY .THE THOMAS COOK REPS ARE ALSO EXELLENT ESPECIALLY FATIMA WHO WAS AT THE HOTEL WHEN EVER I NEEDED ADVICE OR INFORMATION SHE WAS A GREAT HELP BUT THE STAFF AT THE RESORT SPOKE GOOD ENGLISH AND WERE ABOUT 24 HOURS TO HELP IN ANY WAY BE IT TO DO WITH THE HOTEL OR ANY THING ELSE ON THE ISLAND.
April 17, 2014
Great family holiday
We had a lovely family holiday got home last week had the best holiday ever hotel is lovely couldn't say a bad word about it very clean staff are all lovely. Very helpful entertainment staff where really good very good with the kids my 2 girls loved them one of the girls Gizem her name is she is lovely my little girl cry her eyes out when we where leaving cause she didn't want to leave her best friend Gizem. Can't wait to got back to this hotel next year xx
August 16, 2013
We had a fantastic holiday and would recommend it to other familys
August 8, 2013
Nice Hotel, Marred by Bulgarian exchange students and creepy Staff
Overall the hotel was clean and some staff were nice, The food had a huge range to suit every traveller visiting, I went 23-31st of May 2013, On arrival things looked lovely and thought this is gonna be a great hotel, This was quickly dampened by finding the maid crying in my room, followed by staff in the Cafe de Paris hiding in the back so they did not have to serve you, This carried on in the dining hall from staff asking other guests to move to make way for their hopeful big tippers, and then when we thought it couldn't possibly get any worse a huge group of Bulgarian exchange students arrived, all inclusive + young exchange students = disaster, They were drunk 24/7 putting drinks in pool, along with cigarette butts, fighting, swearing and being really rude with no respect for other guests, they partied all night knocking on doors, playing loud music throughout the night then drinking more by day, On complaining we seemed to be classed as trouble makers by the hotel so the stay did not get any better, After complaining to our resort rep about the safety issues we were told nothing could be done, this happens every year and the first wave of over 3000 students are the worst, Little comfort when your there for a week and 4 days of that are spent on edge awaiting trouble to erupt, and if that wasn't bad enough the entertainment team decided to have a waterpolo match UK v Bulgaria with tempers running high you can imagine the outcome. If your travelling with young girls make sure they are not left alone as the bar staff have some blinding chat up lines to try and get them to have a walk along the beach.
June 4, 2013
Good in parts
Top floor rooms VERY small. Huge variety of food, but not much for the English palate. NO bacon for breakfast at all. Most of the hot food was COLD! Not recommended for a relaxing holiday, more suitable for a young family. Very clean everywhere, but appallingly few and slow lifts. Very small drinks measures and indifferent bar staff.. Local shops seemed quite expensive, certainly compared to Spain, The Canaries etc. and the usual constant hassle from local traders. Truly awful entertainment!
May 23, 2013