We stayed at this hotel in 2012 what a pleasure,there was not 1 fault to find everything from rooms to food and entertainment plus the staff were brilliant,going back in 1 week I cant wait .
May 31, 2014
Its a lovely hotel, probebly the best in gumbet! I have stayed here 3 times now, no complaints other than the rooms need updateing. More cocktails have been added to the drinks which was fantastic and the staff are brilliant. Try the turkish bath and bronze massage, amazing results with my tan this year!
May 23, 2014
Brilliant hotel second visit
This is the second time we have visited the WOW. The standard of the hotel has remained as we visited in 2012 brilliant. The staff are excellent, the food choice is second to none. The entertainment was slightly muted due to the terrible mining disaster in Turkey, but certainly did not spoil our holiday. On arrival in our room we returned the second day to find a bottle of wine with a card welcoming us back as previous guests. Overall superb holiday.
May 23, 2014
We were at the Wow for the first week in May. Hotel,staff and food were all excellent. Rooms as stated by others are a bit dated but still very good [you only sleep and shower in them]. The facilities on site are fantastic with plenty to do. The food is second to none with it available 24 hrs a day.I would recommend the on site Motif dive school. My 13 year old done his first dive with them and they were fantastic. If going early May, take clothing for night time as it does get a little chilly. Because of the layout you have to walk up and down steps a lot [there are lifts] so if you struggle to walk you might not enjoy. I loved it as did all my family. Going to book another week for September. Another family member who was with us has already booked for next May. She is going on her own as you feel part of a big happy family while there, you feel really safe outside resort as well.
May 20, 2014
Superb relaxing holiday
This was my first visit to the WOW after being recommended by a friend.This hotel
Certainly lived up to my expectations, The room was clean and comfortable,slightly dated decor but stays in the room all day.The food and hospitality were outstanding
Large selection of dishes even for the fussiest of eaters.The hotel staff were wonderful polite,helpful nothing was too much trouble for them.
The holiday for me was a complete success exactly what I wanted in fact I was so impressed I am returning September.
The only down side I experienced was the holiday rep was not really helpful when I needed some assistance and on the return journey we were picked up 4.5hours before the flight was due to take off and left waiting for over 2.5 hours before the check in desks were opened leaving us less that 45 minutes to do any duty free shopping before take off due to the huge queues in the shop caused by us all waiting to get checked in.
May 18, 2014
A Little Perspective Please
Like many who have been on htrip advisor this month (July 2013) I have just returned from a week in WOW....and I think we should remember the golden rule that you can't please everyone!! I would like to make comment on some of what I have read in recent reviews and share my own experience.
I travelled with my boyfriend, this resort had come highly recommended by numerous friends and overall we were not disapppointed. We paid £790 each for the whole package with Thomas Cook, which yes I felt was a bit overpriced. The exterior of this hotel is beautiful and it is in an amazing location with a decent stretch of private beach and stunning views across the bay. There is also a dolmus service right past the front door. We were lucky to get a room at the top of the house, in the 7000 range - at road level from our front door but overlooking the entire resort and bay from our balcony. There are indeed a lot of steps all around the resort but there are slopes and lifts too.....a view like we had has to have its cost and for us it was steps!
I am going to go point by point here and maybe be a bit all over the place as I think of what I want to say.......
First, the timings of flights by Thomas Cook is utterly silly! The transfer to the hotel took a total of 2.5 hrs with stops and waiting time and we did not get to our room until 4am, then our flight home was not until 2.20am. I think this is ridiculous. As is the notion that you are checked into your room 16 hours before you arrive in it but WOW will charge 30 Euro per head for you to stay in it an extra 10 on the day of departure. If you are travelling with kids this might be fine - otherwise hang out at the pool, get showered in the leisure suite, have dinner, drink and get your transfer back to the airport - which was much faster than the inbound one. But this is Thomas Cook's issue mostly....bar the charge for extra hours in your room.
Bars - there is a number of them around the resort, with the lobby, pool and windmill bars serving the most extensive list. I agree that the beach bar needs to serve more than just beer and soft drinks.
Restaurants and snacks - lots of options. There is a large choice in the main Amadeus restaurant and the Mediterranean and Italian restaurants also serve during the day. Tea time is at 5.30pm at the pool bar and offers a hot option and bread and salads in the cold options. We tried all the restaurants bar the Mangal Park, which is a payable service and you look after your own BBQ. It is 8 euro per head. We enjoyed the atmosphere in all the restaurants and found the staff to be friendly and attentive. Some bar staff were a bit grumpy but at peak times all day bars and restaurants could have done with more staff.....sometimes you just accept this stuff though rather than complain about it. It is an unimaginable task to run a resort of this size so presonally I say hats off to the staff who try so hard. I did think that staff, in particular on reception and in guest relations, would have spoken better English. And yes I can see how it may seem that those who spoke the language got better treatment - but doesn't that happen everywhere simply because it is easier to get your point across if you speak the lingo or are a local?? Yes there were ignorant and demanding people - as there are in all walks of life. I though the Turkish people were friendlier than some others who shall remain nameless. Another golden rule.......manners are free. If a guest was being ignorant to staff or toher guests then expect some ignorance back. I seen guests being so cheeky to staff for no reason and I was so cross...and they were not Turkish guests! ALSO....you are in TURKEY, and the rep clearly states on arrival that the food will have a Turkish spin on it, but when one woman complained about the selection for kids, they added on everything she demanded the next night. If you want only British food stay in Britain. Part of going on holiday is to experience the culture, the music, the food etc.
Entertainment - we did not hang around a lot for it though what little we did see was just ok. It does seem very geared to European and Turkish preferences but suck it up and make your own fun with it. All respect to the resort for putting on something special for Belgium ay and for decorating the hotel. I liked the touch, even though I am Irish.
Cleaning and rooms - I found ours to be very clean, and the resort in general to be clean and very presentable. What a task the housekeeping staff have!!! My boyfriend works in housekeeping so we were impressed with them. The few who did our room were friendly and accommodating and we found ways past the language barrier to request pepsi light as my parnter is diabetic. The air con and decor inside does leave a lot to be desired, but we left the spare key in the slot 24-7 so the room was always cool. There was a fridge, though I wouldn't call it a minibar with just beer and soft drinks. There was also a safe with no charge for a key and a useful room kit in the bathroom. We had clean towels daily and the room always fixed up for us.
Other comments - yes the pool could be bigger and there are a lot of chairs tightly packed together, but there is always chairs free on the beach and at the relax pool for adults only so there was other options. Also I cannot say enough about the private beach huts (pavilions) and the waiters......brilliant and well worth the money. The whole reserving beds with towels really annoyed me, especially if you kept them and didn't come near them until 3pm! There was a sign asking that this did not happen but no one paid heed and staff did not stop it happening. This caused numerous frustrations around the pool. We got space twice and made proper use, only leaving to get a drink or food. Some chairs were broken but come on, hundreds of poeple are fighting over them and dragging them about. I can't believe what some people will cry about!
Oh room service would have been a nice option but it is too big a hotel to offer it perhaps. Also we tried a Turkish bath - go outside the resort for such services as the hotel spa and hairdresser are quite pricey. I did not find the guest relations team to be particularly helpful and i do not envy the hard task the animation team has of pleasing everyone and smiling about it all day!
Would I go back to WOW? Yes. Would I recommend it? Yes. But rememeber - keep a little perspective, manners are free and you can't please everyone!
July 29, 2013
Great hotel good value for money friendly staff
This will be our 5th return to this hotel. We had a year out last year and regretted it. Nothing is too much trouble for any of the staff. I would recommend this hotel to people of all age groups as there is something for everybody. My only criticism is the so called "relax pool" - as the name says this should be a relax pool and sometimes families take over and treat it like their own private pool and you cannot relax with kids screaming and jumping in and out of the swimming pool - perhaps there should be no children allowed in this area.
Otherwise probably one of the best holidays we've had - hence the return visits !
May 26, 2013
would defo go again
Hotel exactly as in photos, staff were so friendly and helpful. We loved the food the most. There wr so much, different variety to choose from. Short walk into the town. Wrnt end of April, was not as warm but quieter and we could still enjoy the sun.
March 21, 2013