Excellant hotel and service going back again next year
We thoroughly enjoyed our 2 week holiday. The staff went out of their way to ensure we were relaxed and happy. We will be going back their again next year. We would recommend this hotel to anyone who wants a relaxing holiday in teh sun.
October 28, 2012
Excelent Resort spoilt by flight nd Rep
This is the third time at this resort and the second time I have travelled with Thomas Cook.
On the two occasions that we have traveled with Thomas cook, and both we have been subjected to long delays to our return flight without any reasonable explaination. In fact on the first occasion we were subjected to a 4 hr flight delay, and sent to a different airport, to then be subjected to a 3 hr bus ride to our correct airport. The seating on the plane on both occasions was rudiculously cramped to the point that the table was jammed deep into my stomouch.
The Resort has excelent facilities, pleasant, attentive staff in particular the femail waiting staff, although this year there was a predominance of male waiters who could at times be indifferent and less able to understand.
The Thomas cook rep. Nat delivered the introduction well, but didn't seem to listen. WE asked to arrange a viewing of the Max Royal and Mongomerie golf complex, but when we arrived at the arranged time, security had no reference and we were runed away and the required staff were not availabe on that day.
The flights and the ineptitude of the Rep. spoilt what was otherwise a splendid holiday
November 20, 2011
Fabulous holiday in Turkey
Myself, husband and daughter of 21 had a fabulous holiday at the Susesi De Luxe Hotel Sept 2011, would definately go back and reccommend to my friends and family. The hotel was spotless and staff were extremely accommodating and helpfull in every way. The only complaint I would comment on was that the room had only 2 beds and one sofa bed which was extremely uncomfortable, especailly in our party as there were 3 adults. Sofa bed acceptable for small children but not an adult. Food was amazing you would have to be a very fussy eater not to enjoy the food at this hotel and the choice was amence.
October 8, 2011
Two mature couples and a 13 year old
Brilliant resort, great holiday. Only 2 things let us down, the plughole slide was never open during our two weeks. And the service at the Takatura bar was mostly appalling.
September 24, 2011
Really good hotel - service from TC not so good
The hotel was absolutely stunning - probably the biggest i even been to. Plenty of space outside and inside ; food is really good and the sun :-)
On my last day my flight was leaving at 6am on Wednesday so i was getting picked up at 3am but the room had to be vacated at 12noon on Tuesday! TC was expecting me to spend 15 hours at the hotel lobby and the TC representative was only able to offer comfortable sofa the reception- very 'professional'. I was ready to pay extra for the late check out but it was a national holiday so hotel was 99% booked. This holiday was not cheap and i feel that this was a huge oversight on the TC part! I would definitely return to this hotel but not sure if would book with TC next time!
September 14, 2011
Another great holiday at the Susesi
Second time round and despite reservations about it being as good it was better, for a couple of reasons. The adult only restaurant (chillax), superb live bands in the evening which is a welcome additon to the normal 'showtime' which doesnt appeal to us but is great for families. Bar on the pier for daytime refreshments. There are so many nooks and crannies to sit and relax its amazing.
Couple of negatives the standard of the chinese restaurant had really slipped and it is not worth the extra particularly as the buffet is so superb. Downside to the buffet is the noise and general rudeness of other nationalities, after experiencing it last year we werent so shocked but it is still shocking to see how greedy and wasteful other nationalities are.
The staff are so grateful for the friendliness and politness of the Brits and they are genuinely helpful and happy.
July 20, 2011
Excellent hotel with plenty of activities, highly recommended
July 13, 2011
on arrival we were presented with a really spacious room, hotel was fabulous, the best hotel we have stopped in, in turkey , food was really good, catered for all tastes. Hotel grounds were really lovely, the gardens and flowers well kept. Pool area was really good, pools for the smaller children and separate area with slides and spacebowel for older kids, We spent most of our time on the beach were you could always find a sunbed (plenty of them). Staff were fantastic they do work very hard and are execeptionally quick to come and serve you with drinks. We travelled on our own on this occasion as our daughter was away with school, most definatley will return with her as she would have loved this resort. Cannot say nothing bad as rooms, staff, food etc was outstanding.
June 19, 2011