Hotel lovely, shame about the guests and most staff!
Stayed for 10 days, agree with previous reviews, this is not a hotel for the British, staff and other visitors are rude and unhelpful. Very little English spoken and even less understood, however I think it is just to be awkward.
Beautiful pool ruined by not enough sun beds, those that are there are all reserved by 8am.
Restaurant noisy, food runs out quickly, often not hot, all made worse by ill-mannered quests and their ghastly children manhandling any and all food within their reach. One night a group of children (between 7 & 9years old) had a bread roll fight throwing them around the restaurant!
Rooms lovely, bathrooms tired but clean, lovely fresh white towels daily. Beds too hard!
Entertainment - dreadful
Asian a la carte restaurant - wonderful.
Pool bar waiters - rude, wait forever for your drink, go to the bar and be ignored!
Sea - lovely and warm but very little beach.
All inclusive! Don't make me laugh! - the drinks are dreadful, even the fruit juice was undrinkable. If you wanted a can rather than the pumped stuff you had to pay. Food outside restaurant times - nothing unless you paid. Tea, only herbal, and only at breakfast, coffee would rot your teeth.
Would we go again, not if you paid us.
August 6, 2014
Fun holiday in tunisia
We had a lovely holiday at the Le Sultan Hotel the food was great... But we were unhappy with the beach provided and the hotels beds and pillows were uncomfortable... but we cant wait to go back to tunisa
November 2, 2012
great value holiday
Great hotel, good food.,nice staff, apart from a few grumpy staff in restaurant every other aspect of hospitality great, beware of serious scam at both medinas in hammermet, government shop does not exists, guide will say he reconised you, after seeing your armband, dont be taken In, fake perfumes in these shops, goods counterfiet, bottled water be careful dont buy, they say 50/ off charming chit chat.go to price fixed shops safer, over all love tunisia been 7 times?
September 12, 2012
Limited on all counts
Found the all inclusive package very limited. Strange rules on drinks and not just alcohol. Asked for some bottled water at 9.45am one morning and was told that all inclusive drinks were not allowed to be given out till 10am. Thought this contradicted what all inclusive means. All drinks had to be paid for after 11pm and all room service was not included in the inclusive package. Some staff were friendly but some bloody rude. No water supplied on arrival to hotel in early hours of the morning so had to ask and then pay for it. Food was ok but very little variety and again strange rules on not being aloud to take our drinks that we had with our dinner to only a few yards away in the courtyard. They really didn't seem to like this!! Pool area was really nice but again service was poor and i am not one to complain usually but got fed up of asking for a coke and being served it in the smallest wine glass you could find, one mouthful it was gone!.Alcoholic drinks watered down to a level that i had to complain about this too!
For £750 per person this was definatley not value for money.
September 5, 2012
We spent the second half of our honeymoon at the Sultan and was very disapointed. The hotel was very good apart from the evening entertainment , this was not very impressive. The resort was not very clean or friendly. We were constantly harrassed on the beach. Every few minutes the locals were trying to sell something to us, from a camel ride to fruit and they did not like taking no for an answer. We could not relax for more than a few minutes at a time. The town was just as bad. I would not recommend this resort to anyone and certainly would not go back.
November 23, 2011
Vincci Sultan Hammamet
Flies everywhere Hotel was not 5* but 3*. reception staff needs training in customer service. only one english channel BBC news. Entertainment was rubbish and mostly in french.
November 2, 2011
Disappointing Holiday in Tunisia
Well kept hotel lovely pool. Outside dining very good waiters friendly but the rest of the staff were less than accommadating. Had to pay extra for all inclusive because the hotel was very expensive for lunch and drinks (£2.50 for a tumbler of beer). Phllip our rep suggested this and it was the best bit of advice ever. He was very helpful without being pushy, an excellent rep. The help and advice he gave on the way to the airport was excellent, never had a rep help this much.
The food in the hotel left a lot to be desired. It was unappetising, trays ran out and were not replenished quickly enough and they were not always ready at 7.00 pm, dinnertime. Beach was disappointing and the hotel was further than stated away from anything. Overall nice hotel but disappointing holiday.
October 5, 2011
holiday with teenagers
Second visit to the Vincci Taj Sultan. This time we took our teenage boys aged 18 & 17. They thoroughly enjoyed the holiday and the staff at the hotel made a real fuss of them!
The only downside is that there really isnt anything for the boys to do in the evening in the way of entertainment. However, just a 10 minute walk and they found lots of places to go in the evening with our supervision, clubs and bars for their age group with their sort of music and more.
Hotel is right on the beach and we all enjoyed jet-skiing with them and if you do stay here you must book the trip on the pirate ship from the hotel rep. It was amazing, fantastic dancers on the boat and entertainment. Excellent food on board the ship but no alchol. It was one of the best boat trips we had all been on and was extremely good value. For the 4 of us the trip was approx. £80.00.
Remember you cant buy currency before you leave the UK and have to buy the currency at the hotel reception (which was the down side) because they were always running out! However, there is a cash machine in the reception of the hotel! Unfortunately, that was empty for 2 days when we were staying there. However, 10 minute walk from the hotel and the bank is nearby with cash machines.
Excellent value for money in comparison to any destination in Europe which is the Euro. ~Easy flight from Gatwick ony 2.45 hours and most of all guaranteed sunshine and guaranteed smiles from the staff at the hotel.
If you have never tried Tunisia give it ago!
October 3, 2011